5-Star Hotels in Marrakesh-Safi, Morocco

We checked in to our deluxe room, and it was a horrible stay. First off, the deluxe room building is the furthest building away from the hotel, and by the time we get to our room, the view from our balcony is of a construction site and parking lot. Our room had a particularly strong vinegar smell to it, and we asked to move rooms. We were told that every deluxe room was sold out and we would be able to move rooms the next day. Next day comes around and we didn’t hear from the hotel. Every call to guest services took at least 3-5 minutes until someone answered or called back. We also came back to our hotel room unlocked, and it seemed housekeeping didn’t truly close our door when they cleaned it. On our last night, the A/C didn’t seem to work. We called guest services and the lady I spoke to told me that it was turned off for the whole hotel. When asked why or when will it be turned back on, she abruptly interrupts me and says I’m transferring you to the front desk. I waited for at least 2 minutes on the phone before someone from the front desk to answer my call, and he informs me that someone will come check our A/C. We love staying at different hotels in different countries and had no issues with other hotels in Marrakech, however, our stay at Movenpick was very underwhelming and staff didn’t seem to care at all. This has been a very awful experience, and hope that the hotel management can make a much better experience and improvement for others.

We checked in in the morning, which we were very grateful to them for allowing us to do. Everyone was so kind and helpful even after we realized there was a problem with our reservation. They worked with us and never tried to charge us for the mistake even though they certainly could have (especially when it took a few days for our travel agent to fix it). The food was delicious, every single person was friendly and helpful. We also got massages at the spa and were so happy and relaxed. They even held our luggage for free for a few days while we went on an excursion. The rooms they gave us for the second half of our stay were even nicer than the first. They were in the process of filing the pool and we really enjoyed sitting out by it even though they were laying even more pretty tile (the hotel is very beautiful as it is, even nicer than the pictures). I will say the internet passwords kept expiring which was annoying, but they always gave us a new code without any issue except the minor inconvenience. We will definitely be back.

Starting with Positives, Hotel garden and pool areas are very beautiful and our room Opera Suite was really spacious and elegantly decorated with lots of storage space. Hotel location is good just outside of key attractions and markets. Also breakfast was very good with multiple live cooking stations and large variety of high quality items. Check-in was very quick and efficient. But behind this beautiful surface, hotel has major issue with the service as many other reviewers have also pointed out, so seem management is not acting on the issues noted in these reviews. Let me give some highlights: In the breakfast you are asked for coffee and orange juice when you arrive, but after this it is impossible to get refills. Even if you manage to get hold of one waiter, there is no change they will actually bring something. Last morning I tested and waited 20 mins after my order, but then left with the family... One evening we arrive in hotel around 18 and asked door staff how long pools are open, we were told that until 8PM, we went to pool around 18.45 and some 5-6 other travelers on pool, but no towels. We asked the pool staff for towels and they said they will bring, but then 19 all the staff left and no towels were delivered! And thirdly on the morning we were checking out I was asking reception that they would collect our luggage at certain time, but gentleman behind the desk said i need to call the porter when I want to get them to be picked. Seem even this kind of small task is too much for them to do! I could continue with many more examples...well matching with other reviews. So if you like to wonder around wet in the dark corridors after the swim and are happy to take care of you own luggage and do not need 2nd cup of coffee this is your hotel;) Otherwise I would select some other option. And finally if someone in hotel actually reads these reviews I am still waiting clarification of extra 130eur charge on my bill. I have now asked 3 times for the receipt to check what this charge is so I can see if is ok. Next request goes directly to Accor Legal and the CEO. JARI

We booked for a 3 night stay for 3 people but had to manage a room for 2, for the first 2 nights. No apologies whatsoever from the hotel nor a compensation. The 2 rooms we stayed in during our stay were both badly lit; make up for nights out was a huddle cos the room was quite dark. A great highlight however is the amazing location and fresh flowers in the lobby that oozed amazing scents.

After reading some of the reviews before staying at this hotel I have to say I'm not surprised. I totally agree with the comments that this is not a true 5 star hotel at all. The positives are the location, the pool area and the rooms (to an extent). From one way its only a short walk to the medina and from the other it's a short walk to the beach bars. The pool area is well maintained and very attracting. The rooms are a good size with comfy bed and powerful shower and they are very clean. However, we started off by having to change rooms as the room we were first given had a chipped bath - all the paint had come up off the bottom of the bath so it was unusable, the staff solved this pretty quickly by offering us a room of the same standard one floor above. Nevertheless, I find it shocking that a 5 star hotel would not maintain their rooms in the first place. We found the cleaning staff and concierges very friendly. Some of the breakfast staff and beach staff, less so. One day we sat on the beach beds and felt looked down on and were not treated as well as some of the other guests. This really put us off and prevented us using this area again. Not sure if this is because we are a younger/mixed couple? Overall, the hotel is lacking in a lot of areas and the Accor group need to look into this. I would definitely visit Essaouira again but would probably rent an apartment since the beach and medina have so many options anyway!

Riad Jona is lovely with great on site facilities. Upon arrival we were given moroccan tea followed by a tour. The room was beautiful, very clean and serviced daily, located right next to the pool (deluxe room). During our stay the staff were extremely helpful and friendly going above and beyond for customers. Cannot fault the staff all were very welcoming (Big thanks to Aziz, Hassan and Muhammed). I read a few other reviews before this and it’s noticeable they improve on any negative feedback. It is very central to all tourist must sees and only a short walk, would definitely recommend staying here if visiting Marrakesh.

The hotel is very beautiful, with a large pool. The near airport but the passage of the aircraft that overflies the hotel was not a concern. Beautiful room with comfortable bed Various breakfast buffet Hot and pleasant staff Location 10 minutes by taxi from Jemaa Elf Na Square

the hotel was amazing, I could not fault it, however Trip.com are complete and utter dishonest thieves that do everything to miss sell. We were charged for a room for 3 people, when we arrived at the hotel it was only booked for two people (despite the fact that they confirmed and charged me for 3 people). Trip.com tried blamed me for booking the wrong room, I showed them the confirmation according to their own website and the confirmation sent to me stating 3 people. Then they said it was the hotels fault, again the hotel showed me the confirmation that they sent to the hotel, it Wass for two people. The hotel fixed the problem the following day at no extra charge, while Trip.com proceed to deny doing anything wrong. Long story short, they refused to refund me for the mistake, insisting it was my fault and the hotels fault. They are disgusting and are a bunch on criminals operating out of china and know they can't be touched. Scum

Very suitable for taking pictures, the location of the hotel is actually okay, compared to Marrakesh is not big, before the taxi must tell the driver a good price, from the hotel to the train station to play the train as long as 10, the driver is hard to live 50, it is recommended Fierce

Excellent service: staff is very friendly, very helpful and you come as guests nothing but nothing short.

We checked in to our deluxe room, and it was a horrible stay. First off, the deluxe room building is the furthest building away from the hotel, and by the time we get to our room, the view from our balcony is of a construction site and parking lot. Our room had a particularly strong vinegar smell to it, and we asked to move rooms. We were told that every deluxe room was sold out and we would be able to move rooms the next day. Next day comes around and we didn’t hear from the hotel. Every call to guest services took at least 3-5 minutes until someone answered or called back. We also came back to our hotel room unlocked, and it seemed housekeeping didn’t truly close our door when they cleaned it. On our last night, the A/C didn’t seem to work. We called guest services and the lady I spoke to told me that it was turned off for the whole hotel. When asked why or when will it be turned back on, she abruptly interrupts me and says I’m transferring you to the front desk. I waited for at least 2 minutes on the phone before someone from the front desk to answer my call, and he informs me that someone will come check our A/C. We love staying at different hotels in different countries and had no issues with other hotels in Marrakech, however, our stay at Movenpick was very underwhelming and staff didn’t seem to care at all. This has been a very awful experience, and hope that the hotel management can make a much better experience and improvement for others.

We checked in in the morning, which we were very grateful to them for allowing us to do. Everyone was so kind and helpful even after we realized there was a problem with our reservation. They worked with us and never tried to charge us for the mistake even though they certainly could have (especially when it took a few days for our travel agent to fix it). The food was delicious, every single person was friendly and helpful. We also got massages at the spa and were so happy and relaxed. They even held our luggage for free for a few days while we went on an excursion. The rooms they gave us for the second half of our stay were even nicer than the first. They were in the process of filing the pool and we really enjoyed sitting out by it even though they were laying even more pretty tile (the hotel is very beautiful as it is, even nicer than the pictures). I will say the internet passwords kept expiring which was annoying, but they always gave us a new code without any issue except the minor inconvenience. We will definitely be back.

Starting with Positives, Hotel garden and pool areas are very beautiful and our room Opera Suite was really spacious and elegantly decorated with lots of storage space. Hotel location is good just outside of key attractions and markets. Also breakfast was very good with multiple live cooking stations and large variety of high quality items. Check-in was very quick and efficient. But behind this beautiful surface, hotel has major issue with the service as many other reviewers have also pointed out, so seem management is not acting on the issues noted in these reviews. Let me give some highlights: In the breakfast you are asked for coffee and orange juice when you arrive, but after this it is impossible to get refills. Even if you manage to get hold of one waiter, there is no change they will actually bring something. Last morning I tested and waited 20 mins after my order, but then left with the family... One evening we arrive in hotel around 18 and asked door staff how long pools are open, we were told that until 8PM, we went to pool around 18.45 and some 5-6 other travelers on pool, but no towels. We asked the pool staff for towels and they said they will bring, but then 19 all the staff left and no towels were delivered! And thirdly on the morning we were checking out I was asking reception that they would collect our luggage at certain time, but gentleman behind the desk said i need to call the porter when I want to get them to be picked. Seem even this kind of small task is too much for them to do! I could continue with many more examples...well matching with other reviews. So if you like to wonder around wet in the dark corridors after the swim and are happy to take care of you own luggage and do not need 2nd cup of coffee this is your hotel;) Otherwise I would select some other option. And finally if someone in hotel actually reads these reviews I am still waiting clarification of extra 130eur charge on my bill. I have now asked 3 times for the receipt to check what this charge is so I can see if is ok. Next request goes directly to Accor Legal and the CEO. JARI

We booked for a 3 night stay for 3 people but had to manage a room for 2, for the first 2 nights. No apologies whatsoever from the hotel nor a compensation. The 2 rooms we stayed in during our stay were both badly lit; make up for nights out was a huddle cos the room was quite dark. A great highlight however is the amazing location and fresh flowers in the lobby that oozed amazing scents.

Riad Jona is lovely with great on site facilities. Upon arrival we were given moroccan tea followed by a tour. The room was beautiful, very clean and serviced daily, located right next to the pool (deluxe room). During our stay the staff were extremely helpful and friendly going above and beyond for customers. Cannot fault the staff all were very welcoming (Big thanks to Aziz, Hassan and Muhammed). I read a few other reviews before this and it’s noticeable they improve on any negative feedback. It is very central to all tourist must sees and only a short walk, would definitely recommend staying here if visiting Marrakesh.

The hotel is very beautiful, with a large pool. The near airport but the passage of the aircraft that overflies the hotel was not a concern. Beautiful room with comfortable bed Various breakfast buffet Hot and pleasant staff Location 10 minutes by taxi from Jemaa Elf Na Square

the hotel was amazing, I could not fault it, however Trip.com are complete and utter dishonest thieves that do everything to miss sell. We were charged for a room for 3 people, when we arrived at the hotel it was only booked for two people (despite the fact that they confirmed and charged me for 3 people). Trip.com tried blamed me for booking the wrong room, I showed them the confirmation according to their own website and the confirmation sent to me stating 3 people. Then they said it was the hotels fault, again the hotel showed me the confirmation that they sent to the hotel, it Wass for two people. The hotel fixed the problem the following day at no extra charge, while Trip.com proceed to deny doing anything wrong. Long story short, they refused to refund me for the mistake, insisting it was my fault and the hotels fault. They are disgusting and are a bunch on criminals operating out of china and know they can't be touched. Scum

Very suitable for taking pictures, the location of the hotel is actually okay, compared to Marrakesh is not big, before the taxi must tell the driver a good price, from the hotel to the train station to play the train as long as 10, the driver is hard to live 50, it is recommended Fierce

Excellent service: staff is very friendly, very helpful and you come as guests nothing but nothing short.

Exceptional, warm, professional, efficient, Team with heart ❤️ on hand. The hotel represents in every way the hospitality of the Moroccans of Marrakech!! I recommend this hotel to everyone - large clean swimming pool - deckchairs and mattresses available and in very good condition - spacious/comfortable and air-conditioned rooms and always clean - international breakfast buffet - The cuisine is very good, varied and of high quality!! - Private parking - professional luggage service The team really listens to the customer in all possible situations. The family of the deceased

After reading some of the reviews before staying at this hotel I have to say I'm not surprised. I totally agree with the comments that this is not a true 5 star hotel at all. The positives are the location, the pool area and the rooms (to an extent). From one way its only a short walk to the medina and from the other it's a short walk to the beach bars. The pool area is well maintained and very attracting. The rooms are a good size with comfy bed and powerful shower and they are very clean. However, we started off by having to change rooms as the room we were first given had a chipped bath - all the paint had come up off the bottom of the bath so it was unusable, the staff solved this pretty quickly by offering us a room of the same standard one floor above. Nevertheless, I find it shocking that a 5 star hotel would not maintain their rooms in the first place. We found the cleaning staff and concierges very friendly. Some of the breakfast staff and beach staff, less so. One day we sat on the beach beds and felt looked down on and were not treated as well as some of the other guests. This really put us off and prevented us using this area again. Not sure if this is because we are a younger/mixed couple? Overall, the hotel is lacking in a lot of areas and the Accor group need to look into this. I would definitely visit Essaouira again but would probably rent an apartment since the beach and medina have so many options anyway!

It’s okay soon, the hotel in Morocco is basically the same, and there is a small episode in the middle. We waited for the kung fu waiter in the downstairs to think that we checked out and left the things in the room, but it’s all right. Looking back, everything else is ok