5-Star Hotels in Western Province, Sri Lanka

Beautiful property with exemplary service

Excellent service by the hotel staff, right from the concierge, reception, housekeeping, and restaurant team. We had a wonderful stay of 10 days. The breakfast has a wide spread, both local and Asian cuisine. The reception staff was friendly and courteous too. I would stay in this hotel again on my next trip.

The experience was very bad. I booked the hotel early, but when I arrived at the local hotel, I was told that there was no reservation information. A large group of people were waiting at the front desk. It was very bad. The entire communication was back and forth between three parties. What’s even more outrageous is that one of the bookings has no room. I never thought that a platform as big as Ctrip would make this mistake. Beruwala is hot this season and mosquitoes bite in the evening. The final solution is also terrible. I have never dared to do so again. Booked an overseas hotel on Ctrip.

Overall experience is good. But there is some areas need improving Since my reservation AI went for take my evening snack. As per mentioned went to Pinklobster outlet. Had to wait to find someone in that outlet. And I went to Reception and informed there is no one and they called. Again I went back and stay around 15min and one of the person cam and inform us there is snack in another location. Pool bar service is perfect In the evening there was no lights in out corridor and evening Wifi not worked in our room informed to reception and they help us to resolve the problem. In the restaurant plates are not in good condition. There is lots of scratch marks on the plate. (Black marks)

Stayed alone for 2 days. ➕ All the staff are friendly. Number of items on the breakfast buffet. Western food, Sri Lankan food, Indian food, so you won't get tired of it every day. There are two pools, so you don't have to be crowded. There was a gym and a daily program, and I participated in morning and evening training sessions, but since I was the only one there, I was given one-on-one instruction, which was really fun. The cleaners are very friendly. The room was spacious and I could hear the birds singing. Being able to see the sunset on the nearby beach every day. ➖ When I wanted to grab a few drinks and grab a bite to eat in the evening, the Italian restaurant was closed and when I tried to use the bar, there weren't many vegetarian or vegan options. Nothing around. The nearby beach has too high waves for swimming.

The hotel room is very clean and has tiled floors. Located in Gannibu, so I chose it because it is close to the airport Staff are cordial and polite The hotel service attitude is sincere, and they sent cakes and a box of chocolate in the room. The facilities are first-class, there is a large swimming pool and two medium-sized swimming pools, which is already very impressive There is a beach just outside the hotel, with an unbeatable sea view, very satisfactory! ! ! The bar on the beach serves really delicious chicken thighs! The brand is a chain, I will try another one if I have the chance!

This is the worst Shangri-La I have ever stayed in. The various room types are confusing. It is very unfriendly to guests who want to extend their stay. You cannot check in directly at the front desk. You must book online. Even if you book the same room type and price online, you will be forced to cancel and pay the cancellation fee before you can check in.

Exclent service from the staff. Refurbished and newly renovated room but still have pungent smell of painting but staff very helpful when asked for air freshener. Great stay. Central location

I recently had the pleasure of staying at Cinnamon Lake, and I must say, it was an unforgettable experience! From the moment I stepped into the lobby, I was treated to top-notch service. The checking-in process was seamless and efficient, thanks to the friendly and welcoming staff Govindu and Tharanga.They made me feel like a valued guest, taking the time to explain all the amenities and services available. Their warm smiles, attentive nature, and genuine enthusiasm made all the difference. The hotel itself is modern, clean, and tastefully decorated. Throughout my stay, the staff continued to impress me with their attention to detail and commitment to excellence. Except few staff Lobby Bar and also the person who work night shift with DM on 17th March. I experienced an issue with my room kettle and when I tried to contact the operator, they didn't answer. I took it to the reception to check if the issue was with the kettle or the plug point. Unfortunately, one of the staff member standing next to Duty Manger (17th March, Midnight shift) at the reception was laughing and making funny faces, making me feel embarrassed. I appreciate DM response in sending a new kettle to my room. However, I hope the hotel can address the staff's behavior to ensure guests feel respected and attended to properly. Restaurant staff at breakfast Chef Iran (who marking hoppers)and the lady who was with the Saree) friendly, courteous, and eager to please. In short, my stay at Cinnamon Lake was outstanding, and I highly recommend it to anyone seeking a comfortable, convenient, and enjoyable stay.

I recently stayed at The Kingsbury Colombo from April 2 to April 8, 2025, and I must say — every moment of my 7-day, 6-night stay was nothing short of exceptional. As a local living overseas, I was truly impressed by the world-class hospitality I experienced here. From the very beginning, the concierge team stood out — they were incredibly friendly, attentive, and professional. Their warm attitude and impeccable service went far beyond my expectations, making me feel welcomed and valued throughout my stay. Special thanks also to the housekeeping staff, who maintained my room perfectly. They were polite, efficient, and ensured that everything was clean and comfortable every day. One unforgettable highlight was the in-room dining experience. I ordered the black pork curry with pol roti — and it was simply divine! Without exaggeration, it was one of the best meals I’ve ever had, full of authentic Sri Lankan flavor and prepared to perfection. Overall, The Kingsbury Colombo exceeded all my expectations. The hotel is super clean, secure, and the staff make a genuine effort to create an exceptional experience for every guest. Whether you’re a local or a foreign traveler, I highly recommend staying here at least once — you’ll truly understand the meaning of top-tier hospitality. Looking forward to spending my next vacation with them again!