Just right for us visiting family while in Japan. Most staff can speak English & help in any way they can to make your stay more comfortable. Cleaners are exceptional in their attention to detail in every respect. Front desk staff are efficient & friendly. Convenient to Bullet train & local trains. A delightful experience overall. We are return customers with several stays over the years, will happily stay again on further trips.

Absolutely amazing stay with Indigo ! ABOVE MY EXPECTATIONS! I booked Hotel Indigo so as to join a day trip to Shirakawa-go unfortunately my trip was cancelled unexpectedly. #1. Location - I arrived Nagoya station from Tokyo station via bullet train 1hr 50mibs & changed to subway to Inuyama Station 40mins via express 1st class train. From there took taxi to Hotel about 12mins drive by walk 25-30mins #2. This hotel is very nice location 2 mins by the lake , 5mins to Inuyama Castle, if you enjoy quiet getaway this is BEST PICK #3. Arrival Experience- Very fast & smooth check-out, I was surprised the hotel didn't asked for any deposit or credit card gurantee I was assigned room 426 on 4th floor #4 Room Size: Super Spacious Room ( bigger than Conrad Tokyo's room )- Big King size bed, mattress, pillos&blankets are very comfortable and soft and I had very good sleep till 9am- 10am every morning It has separate standing shower, basin , toilet and closest, that's really nice for couple ( privacy )or solo. Provided all the amenities you need and mini bar and coffee machines. #5. They have very nice big Indoor/Outdoor ”Onsen” Hot spring that I enjoy every night Is FREE OF CHARGE #6. ONSEN CLOTHES ARE PROVIDED IN THE ROO

Biggest hotel room I've stayed in, in Japan. However, do note that there is no onsen and pool access. Pool and a 'hot tub' will be at a fee of 3300 yen/day. Nevertheless, room was very comfortable and the room ammenities was plenty good. I felt that the gym access was decent. Location was ultra convenient, minutes away from the JR station.

Close to Nagoya tower, we can reach it by walk. Metro around 10 min walk. Convenient to visit the city. The room is clean, no issue found. We had a problem for the breakfast. We breakfast included for 4 because we are 2 adults and 2 children. But we had to pay extra for the children for the breakfast because only adults can use the breakfast that was included.... Hopefully, Trip.com support manage to find us a solution.

Location is near to bus stop and subway as well as shopping area. Loved the level 6 library lobby which provide free drinks and snacks

only stayed for less than 12 hours but it's very convenient, from train station to hotel and from hotel to airport. will def consider staying here again if visit Nagoya

MISLEADING INFORMATION TO CUSTOMER I needed a room with 2 single beds, so I filtered my booking for 2 beds when I book. Because of this, I have to pay more for my booking, but end up it's a 2 beds but attached to each other, actually was 1 bed. They didnt mention, they only mentioned the room with 2 small double beds, misleading me that the room set up with 2 separated beds. If this time I travel with a man friend, it would be very awkward and embarrassing that we have to sleep in 1 bed together (they said no other room that night). Very disappointing, really worry that will happen again in the future for my bookings, even with other hotel through the Trip.com.

Dinner was a room meal, and it was in a container that looked at Ryugu Castle, and there were 々 dishes such as abalone, pot, and making, and I was able to enjoy a delicious meal in a relaxed mood. There was also an open-air bath and a large bath, so I was able to spend a slow time. This time, I used this hotel as a reward for myself, but the hotel staff 々 was also kind and I had a very good time. However, there are few taxis from the nearest Kira Yoshida Station, so if you can come by train, we recommend the hotel pick-up service.

1. The water-saving design of the bathroom is very environmentally friendly, recycling hand washing water for flushing the toilet. 2. Experience the traditional Japanese lifestyle and sleep on the floor. 3. Soak in the hot spring in the semi-open-air hot spring pool and steam sauna.

The location is excellent with department stores and shopping malls nearby. The staff are friendly and helpful. My only regret was that I could not try the Japanese restaurant as I came with my son while there was no kid menu available for him. May be I can try next time when I come alone. A highly recommended hotel in Nagoya.