5-Star Hotels in Greater London, United Kingdom

Stayed twice in a short period of time Advantages: - Central location - Large and comfortable room, air conditioning and heating are very useful, flowers, fruits, chocolates and juice are provided - My companions had difficulty walking for a few days, and the hotel also prepared a gift box with muscle relief cream, snacks and poker (?) - Friendly concierge service - Generally quiet at night, only one night I heard loud music from the street downstairs Can be improved: - Breakfast service standards are not very standardized: sometimes you have to wait for a few minutes before someone takes you to your seat, sometimes butter and jam are provided, sometimes not, and sometimes only provided when requested; the staff can't remember the room number - The room service mistakenly took our own tableware as hotel tableware and took it back, and called the next day to find it back - Two times, one of the dial phones in the room was not working, one was not connected, and the other could not make calls - The magnetic door of the bedroom makes a loud noise when opening and closing at night, and it is better to add a buffer sound insulation ***** - The laundry service is also relatively slow, and it is not returned the next day. It was returned after communicating with the front desk - The bathroom is a little cold after taking a shower - Some of the decorative paintings in one of the rooms are a little creepy

The Peninsula Hotel has always felt like a second home to us, no matter where in the world we are. It was wonderful to return again this time. On our previous stay, the front desk manager provided exceptional service that left a lasting impression on us. During this visit, we also utilized the concierge's mailing service. They were incredibly professional and patient, resolving our issues promptly. In total, four concierge staff assisted us during check-in and check-out. My daughter was so grateful that she gave each of them a £10 tip—they truly deserved it. The hotel's Chinese restaurant was excellent as well. The staff there were incredibly warm and clearly took pride in their work, creating a delightful atmosphere. I should also mention that the rooms were spotlessly clean. I'd like to share that we've been avid fans of The Peninsula Hotel's afternoon tea since the hotel opened. We've enjoyed countless afternoon teas and breakfasts here over the years. However, I must note that during peak afternoon tea hours, when the restaurant is bustling with guests, the service can be slow. We often find ourselves waiting quite a while for assistance. During breakfast, there have been some issues, too. We've experienced order mix-ups, and on one occasion, the food wasn't fresh. During my most recent breakfast, the fruit bowl I ordered contained moldy blueberries and rotten strawberries. A blonde, fair-skinned staff member noticed the problem but didn't offer an apology. Instead, she simply said they wouldn't charge me for the fruit bowl. I just smiled and didn't press the matter further, but I believe that outstanding service should always be a top priority for The Peninsula. Compared to stays at The Emory and Maybourne Hotel, whose staff showed remarkable warmth and attentiveness, I think there’s room for improvement. Nevertheless, I sincerely hope that The Peninsula continues to thrive and elevate its service to new heights. 首先我想Peninsula Hotel，在全世界都是我们的另外一个家 ，这次再回来觉得很棒，上一次入住的时候酒店的前厅经理负责人为我们提供了非常好的服务，这让我们记忆深刻。我们这次还使用了礼宾部的邮寄服务，他们非常专业非常有耐心，第一时间帮我们解决了问题。在我们入住以及退房时候一共有4位礼宾部酒店同事帮助了我们，我的女儿感到很感激分别给了他们每位10英镑的小费，他们值得收到。酒店中餐厅也没非常好，工作人员非常热情，他们为自己在那里工作感到荣耀，这是非常不错的工作氛围.(酒店中餐厅同事Mr J 很用心查看了我女儿以前入住记录喜好，非常细心，在我们当天用餐没有点甜品的情况下，在我们离开餐厅后，让厨师准备了一份我女儿喜欢的水果送到房间，很用心）值得一提的是客房的卫生也做的非常干净。这里想和你们分享下，我们其实一直都是Peninsula Hotel下午茶的爱好者，从你们酒店开业至今我们在那里享用了很多次下午茶，以及早餐，但是我想她们可能太忙碌了，下午茶时间客人很多，服务人员不足够及时服务，总是要等待很久，早餐时间，有出现过点犯错误，以及视频不新鲜，在最近一次早餐我点了水果碗，蓝莓是发霉的，草莓是腐烂的，一位金发白皮肤漂亮Ms，在发现问题后，她没有表达歉意，只是说我们不收这个水果碗的费用。我只是微笑没有再说其他的，我想对于Peninsula来说好的服务是最值得关心和在意的问题。相比入住The Emory，Maybourne Hotel ，她们全体工作人员的热情和关怀，真的很值得认可。希望Peninsula 越来越好 。

We are 100% satisfied with our 5 nights stay with Cheval, the best service apartments hotel in London overlooking tower of bridge and tower of london. WE FEEL LIKE HOME. The best location in London. 2 mins walk to Tower of London 5 mins walk to tower bridge. A pier infornt of the hotel which takes us toany attractions by uber boat. The restaurant downstair is fabulous and we celebrated our son's 17th birthday. They serve best pasta. We booked 2 bedrooms apartments and were assigned 7 G very spacious room with fabulous river view.The rooms are equipped with highest facilities great amenities [ top quality shower gel lotion slipper, bath ropes 3pin plug and super super comfortable bed and pillow. ] Their kitchen is very modern equipped with dish washer, fridge and all utensils. They have very big laundry room. We booked Cheval Grand Edinburgh as well for 2 nights stay. Worth the price.

The hotel is very good. The room is upgraded for free, but there are additional service charges. It is best to inform the guest in advance. Of course, you can check out after communication. The hotel has a special car to pick you up (there is no charge for the car, but you should tip the driver who is very good). Stayed for five consecutive nights. Good feelings are not cheap

The location is very good, the environment and facilities are very good, hygienic and clean, the room display is very comfortable, the facilities and equipment are complete and very high-end. The service was very good and the breakfast was great! Tang Dynasty gorgeous British style. Very good experience recommended.

The hotel's overall ambiance was excellent. The breakfast was incredibly generous and perfectly suited for Asian palates, especially for those who have just arrived in the UK. The service was also outstanding, and we appreciated the complimentary drinks and snacks provided in the fridge. It was truly a fantastic stay.

The room is big and view to the Tower of Londen is good on high floors. There are coffee machine, microwave, stove and washing machine inside the room, good enough for a few days stay. Location is very close to the metro station, and is convenient to take the circle line metro to many other places. First day arrival at the hotel was a bit dusty and stains on the floors, but they cleaned up the day after. Even though it was supposed to be a smoke-free hotel, there’s a strong smoking smell inside the room, and couldn’t get rid of the smell even we opened up the window, the smell remained even after our 5-nights stay.

I was very satisfied with this hotel. It's located near Paddington Station, making transportation extremely convenient. The room was quiet, comfortable, spacious, and clean. The service was warm and thoughtful. It was a very good experience and I would definitely stay here again.

This is a hotel that has always been on our list of must-stay hotels in life. After staying there for one night, I feel that its advantages and disadvantages are very clear. The hardware is absolutely top-notch, and the location is first-class. You can walk to the British Museum and Chinatown. The old building is superimposed with magnificent soft furnishings, and the sense of design, history and story are all full. The most trustworthy thing about the magnificent hotels in various regions is the comfort of the room. Although I stayed in an ordinary business room with simple decoration this time, it was really comfortable to sleep in. The support of the mattress is in place, the wool curtains are thick and light-blocking, the temperature control is very accurate, and the humidity is just right. Let's talk about the service. The service staff at the front desk and the breakfast room are very professional and enthusiastic. Although there is an additional service charge for breakfast, it is worth it. There is also a choice of Chinese dim sum taro cake wonton noodles for breakfast. The only thing that made us not feel enthusiastic was the doorman and luggage service. I don’t know if it was because of insufficient manpower or unreasonable workload distribution. Anyway, it was generally cold and perfunctory, which reduced the points a bit.

The room was spacious, beautifully designed, and filled with natural light. Everything felt brand new and very quiet — perfect for relaxing after a long day in the city. The bathroom was luxurious with a rain shower, large soaking tub, and double vanity. I especially appreciated the thoughtful details like blackout curtains and Molton Brown amenities.