The view from the hotel window was absolutely stunning. The staff were very attentive — even before the car entered the parking lot, they were already waiting there. The room was clean and stylish, and the hot spring was very satisfying. Dinner wasn’t particularly impressive, but the portion was just right. Breakfast offered a wide variety of choices. Overall, it was a very satisfying experience, and I will definitely book again the next time I come to Lake Kawaguchi.
Service: Very warm and welcoming. There's a ********* staff member who speaks Chinese, and the other reception staff's English is also very good, making communication easy and pleasant. In the afternoon, there are complimentary drinks, beer, and wine available.
We were also escorted to our room by a woman in a kimono who served us two cups of green tea – very thoughtful service!
Environment: The environment is fantastic. There's a hot spring foot bath where you can enjoy drinks, the view, and soak your feet, which is very relaxing. The private onsen also offers views of Mount Fuji, and the room wasn't as small as I expected; it's perfectly fine for a couple.
Cleanliness: The cleanliness was just average. Perhaps the seat cushions weren't cleaned and disinfected promptly, as my skin is prone to allergies, and I broke out after touching them. Other areas seemed okay though.
Dinner: Dinner was served in our room, and an elderly lady introduced each dish one by one, which made for quite an elaborate meal. I really liked the taste of the sake served with the meal; the other dishes were pretty standard, nothing special.
Pictures 3 and 4 show Mount Fuji in the early morning rain, while pictures 1 and 2 show it after the rain cleared up. This room offers an excellent view of Mount Fuji right from the balcony door. There's only a slight obstruction on the right side, but it doesn't affect taking great photos. The breakfast selection isn't extensive, but the taste is decent.
There was no complimentary bottled water in the room; we had to buy our own and bring our own toiletries, such as toothbrushes. Our room also had spiders, and the carpet had small pieces of litter. On the positive side, the indoor garden area had a pleasant environment and was suitable for taking photos. However, everything else was quite average. Additionally, a compulsory hot spring tax was levied, even if we chose not to use the hot spring facilities.
Had an amazing time at this hotel as the view from the balcony is just stunning, especially during sunset and sunrise, we were able to get a full clear view of mt fuji! We had the kaiseki dinner set menu which was not only amazing in taste but so delicately and beautifully decorated into artistic pieces of art in front of you. The quality of the food exceeded out expectations. Breakfast buffet was again another amazing meal, with so many options to suit all members of our large travelling family.
Beautiful villa that is well maintained and kept in very clean and pristine conditions!
Staff was very friendly and hospitable, will definitely stay here again
Breakfast was delicious as well
Maruei is a traditional ryokan which sleep on tatami. The room is exactly like picture. We enjoy our spacious, neat and clean room. The room was sanitized daily as well. The room we choose have a private round-shaped bathtub. The hotel also equipped with public bath in 1st and 5th floor (opened-air bath) but we didn't have time to try it out. The water pressure is good. Both hot and cold drinking water are provided in room. We were treated like VVIP. The staffs are kind and friendly. We stayed with half boarded. The breakfast and dinner are delicious. We have our dinner in a desinated room which boost the privacy. Overall, we very enjoy the stay.
Very nice hotel with great service. The garden is really nice to walk around with river flowing through it. Rooftop onsen in the evening as the sun sets is the highlight of the trip. The drum performance at night followed by bingo game was really captivating. Shoutout to Yumi who guided us to our room and explained all the hotel amenities and services. Food is extensive though taste wise in find not as tasty as what was offered in Tokyo. Tips: wake up early to take pic of Mt Fuji as I noticed by 11am the mountain was already hiding within the mist.
The hotel location is good, staff are friendly and service is good. Room is spacious, the hot water tub is very good. We enjoyed our stay there. Will consider staying at this hotel again.
We loved our stay! The hotel featured amazing views of Mt Fuji and was nestled right next to a forest, creating a very peaceful setting for a romantic weekend. We had breakfast and dinner at the hotel, both of which were quite delicious! We also were able to try some new foods that we’d never have tried otherwise. The rooms were a good size with a modern bathroom and a more traditional bedroom area. The outdoor patio had a great soaking tub, which we enjoyed while looking at Mt. Fuji during sunset. The rooms also came equipped with traditional shoes and clothing, which was a very nice cultural touch. Lastly, I wanted to say that service was great and we loved Grace, who was so welcoming and who made the experience that much better.
Great
119 reviews
9.3/10
Price from
IDR 4,328,821
per night
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