My family had a wonderful stay at this hotel. It is conveniently located on the upper floors of AMU Plaza, right next to Kumamoto Station, with a dedicated elevator on the ground floor that takes you directly to the lobby. The rooms are clean and comfortable, and the staff are consistently friendly and polite. The only minor downside is that the breakfast selection is a little limited. That said, the hotel’s excellent location more than makes up for it, as there are plenty of cafés and restaurants just steps away in and around AMU Plaza.
We booked a Japanese-style room in the main building. The room felt quite spacious, functioning as a living room by day and converting into a tatami bedroom at night. Although the bathroom was small, it featured excellent wet/dry separation.
During our stay, even though it was a fully booked weekend, we could always find an available private hot spring bath, choosing between the outdoor rotenburo and indoor options. My absolute favorite was the open-air bath; soaking in it with a gentle breeze was incredibly relaxing, and despite it being summer, I didn't feel overly hot.
A special mention goes to the yukatas provided daily; they were incredibly stylish, and we could choose our preferred design.
We opted for the half-board plan (one night, two meals), and over our three-day stay, the dinners were never repetitive. The main courses—from the Wagyu shabu-shabu on the first day, to the exquisite Kaiseki dinner on the second, and the snow crab shabu-shabu on the third—were all incredibly delicious.
The hotel offers a shuttle service to/from the station and assistance with booking onward travel and tickets, though these services require advance booking.
Highly recommended!
This hotel in Kumamoto offers great value for money, much more affordable than Fukuoka. It's a new hotel located right in Kumamoto city center, making it an excellent choice. We took the Fukuoka Airport bus to the Kumamoto Bus Terminal, and it was less than a 10-minute walk from there. The hotel is also very close to the shopping street, which we walked through several times a day – super convenient for dining and shopping.
**Facilities:**
The building is prominent and easy to find. The lobby offers a variety of tea bags, and toiletries are available for self-service. The in-room facilities are relatively new, convenient, and easy to use.
**Hygiene:**
The room was clean and tidy, and the linens were comfortable.
**Environment:**
The location is superb, just a short walk to the shopping street and the city's central area.
**Service:**
The staff were efficient and friendly.
The breakfast was quite unique, offering various local horse meat options. The taste was decent, nothing extraordinary. I was particularly impressed by the local transparent soy sauce and even bought some to take home.
I took a bus from Fukuoka Airport to Sakuramachi Bus Terminal, which took over two hours, but it was hassle-free. The room was larger than the KOKO hotels I've stayed at before and very clean. I've stayed at KOKO hotels in Kobe and Shinsaibashi and had a great impression, so I chose KOKO again for my trip to Kumamoto. The location is excellent; it's a straight shot from the hotel to Kumamoto Castle and Josaien. There's a department store right below the hotel, and the supermarket on B1 has an incredible variety of products. Across the street is a bustling shopping and dining street, similar to Shinsaibashi. I highly recommend it to anyone planning a trip to Kumamoto; it's definitely worth staying here.
Wonderful hotel 🏨 ♥️ 👌
We feel it's a real 5 stars hotel; from the excellent service, the rooms and on to the dinning room, and of course the onsen, everything and everyone were just perfect!
We got a room facing the garden, forest and mountains and it was just great waking up to these views in the mornings.
The experience of food was excellent, both at breakfast and dinner...
The staff here go out if their way to make sure you have what you need, and the onsen was the best one I have seen in Japan so far; it has several hot baths, indoor and outdoor, and dry sauna.
We were extremely happy we booked this place ahead of time as it was fully booked when we arrived and there wasn't even availability to upgrade, even though it wasn't needed as the room was great already.
Thanks for everything 🙏
Three of us stayed at Sanwan for 2600 yuan, and it was pure enjoyment! 😎
**Facilities**: The facilities are very new. We took turns sleeping on the sofa bed, and it was surprisingly comfortable – no back pain! The room was also spacious enough for three suitcases to be fully open, which was perfectly acceptable.
**Cleanliness**: It was extremely clean. A big thank you to the housekeeping staff; even though we ate a lot every day, everything was spotless the next morning.
**Environment**: The location is excellent, very close to Shangxia Tong. There are two convenience stores downstairs, and a tram stop not far away. It's also conveniently located near all the attractions. Highly recommend!
Amazing
1231 reviews
9.4/10
Price from
KRW 46,743
per night
Check availability
See All Romantic Hotels in Kumamoto Prefecture
Recent Reviews for Kumamoto Prefecture Hotels
See all
9.5/10
Amazing
GGuest UserLovely place, beautiful cabin, great food and impeccable service.
Only thing is that our balcony was next to the road, so the traffic affected the tranquil experience a bit.
Oh, and check out on time, you will get charged an overtime fee if you are (a bit) late!
But all in all a 100% recommendation
MmaggiechshenGreat hotel, one night and two meals.
We chartered a car to Aso Volcano that day, so the driver took us directly to the hotel. The address and location of Ctrip are accurate, just follow it.
Far away from the hot spring street, the cherry blossoms in the mountains are later than other places. When cherry blossoms, peach blossoms, magnolias, azaleas, and winter jasmines all appear in front of you, it feels so satisfying.
The room has a private bath, but the hotel's outdoor bath and the outdoor bath of Shanshuimu (the brother hotel next door) make you not want to take a bath in the room at all.
The food is also good.
AAW7The service staff was very friendly, we received us at the main entrance when we arrived by car, helped with our luggage, led us into the restaurant, and introduced us to various ingredients and cooking methods. The cooking method for dinner is very special, setting up a fire on the sand and barbecuing, the taste is very unique. After the meal, lead us to the room and explain one by one, very professional. The location is relatively remote, but it can be regarded as a feature. The hotel has a public bath, but we didn't go because there is a private bath in the room and the water temperature is very comfortable. Compared with other high-priced brand hotels, the price is really first-class, but the location is really remote.
GGuest UserWe were kind to you when you contacted me by phone, check-in, check-out and meals.
The food and dinner breakfast were very delicious and satisfying.
thank you for your help. Thank you very much.
I wanted to make a reservation if I could explain the rental hot spring.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 1.5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.