Romantic Hotels in Kanagawa Prefecture, Japan

The room was very spacious, and apart from skincare products, all other amenities were well-provided. The wet/dry separation in the bathroom was also a nice touch. The ocean view room was absolutely stunning, and we even got to see the fireworks display for Yokohama Port's opening season at night. The only downside was that the air conditioning was a bit noisy. The front desk service was excellent; they could communicate in Chinese, English, and Japanese, and they also offered free luggage storage. Very satisfied overall!

This was my second stay here. My previous visit with my child was so enjoyable that when a friend came to Japan, I brought them here for a night. Throughout our stay, the staff were incredibly kind and thoughtful. Both breakfast and dinner were very satisfying. However, at check-out, one particular staff member's attitude absolutely floored me. 1. For self-check-out, there were three machines. One was free, and there was no queue, so we just went ahead and used it. 2. After checking out, I wanted to inquire about the hotel shuttle and public bus routes and schedules, as we didn't have a car this time. Both manual check-out counters were busy with guests, so I stood behind them, waiting my turn. 3. Suddenly, a staff member came out from the side to guide guests queuing for check-out. She noticed I was inadvertently standing in front of the line she was directing. She gestured for me to move, and I apologized and immediately stepped aside. Then, when she had a moment, I asked her where I should queue to inquire about the hotel bus schedule. For some reason, she seemed extremely annoyed. She spoke to me with a blank expression for a couple of sentences, then realized I didn't speak Japanese, and that she couldn't explain it to me quickly. Our conversation wasn't even finished when she angrily turned and walked away... At first, I thought she was in a hurry to attend to the queuing guests, as it was peak check-out time, and that she'd get back to me. So I waited in a spot where I wouldn't bother her or her line. But then I realized she completely intended to ignore me! I just stood there waiting for her, hahaha. Eventually, I thought, 'This isn't right. Is getting a schedule really this difficult?' She was the only person available to ask, so I went up to her again and asked in English. She froze, looking at me with a surprised expression, perhaps not expecting me to come back after her impolite demeanor. So, she had to patiently, albeit reluctantly, quickly reply to me in English. I asked if she could give me a copy of the schedule. She didn't even say ”please wait a moment.” She just turned directly to the counter, grabbed a schedule, practically slapped it into my hand with a ”Pia!” sound, said absolutely nothing, and then spun around and walked away, hahaha. I even managed to say ”thank you” to her. I was stunned. A 2600 yen per night hotel, and in my two years in Japan, this was the first time I'd experienced such shockingly poor service. I suggest that during peak check-out times, more staff should be assigned, or essential information like schedules should be placed in a conspicuous location, which would also save staff the trouble. And while the hotel indicates Chinese-speaking service is available, if staff who only speak Chinese are discouraged from asking questions, then I suggest the hotel shouldn't be on platforms like Ctrip trying to attract Chinese customers in the first place.

An absolutely perfect stay! This isn't a paid review, just my honest opinion. Everything, from the transportation, facilities, service, room luxury, cleanliness, and the room view, completely exceeded my expectations! I'm a picky person, but I honestly couldn't find a single flaw – it was impeccable. I'll be recommending it to all my friends and family. Highly, highly recommended.

I absolutely loved this hotel! Everything from booking, arranging the shuttle via email, to check-in and check-out, was incredibly smooth. The private onsen, which I reserved in advance via email, was also a wonderful experience. The location is fantastic, right next to Togendai – just a 5-minute walk away. It's super convenient for visiting Owakudani and taking the Hakone Sightseeing Cruise. If the hotel shuttle schedule doesn't work for you, you can easily catch a bus from Togendai to Odawara hub. What's more, the Togendai bus runs every 15 minutes, and it's the starting point, so you'll never have to worry about not getting a seat or a place for your luggage. The hotel's buffet breakfast and dinner, with free-flowing drinks, were also a highlight. Most importantly, my husband left his headphones at the hotel. When we realized, we were already in Kamakura, preparing to head to Yokohama. We immediately called the hotel, and their response was incredibly fast. They quickly located the headphones and sent them via courier to the nearest express pickup point at our Yokohama hotel. We received them successfully before returning home. A huge thank you! I highly recommend this hotel to everyone. There was not a single thing to complain about throughout our stay.

Room is enough space for luggage, but bed is just nice for 2 peoples only. I am very satisfied the service they provided. Location is very near to the town and easy to everywhere, convenient shop and restaurants between everywhere make you no need to travel to far places. Amenities is fully provided, this is perfect. Really recommend to everyone as overall the price for the hotel is cheap and reasonable. The breakfast is a set, I like the curry rice so much, it is the best choice from the 4 types of choice.

The reception staff were very friendly and helpful. The public bath was large and relaxing. There is no convenience store nearby - you need to walk towards the station to visit the closest (Family Mart) which takes about 5mins one way. There were 2 things that bothered me: 1. Position of TV. You can’t be on the bed to watch as you cannot turn the TV towards the bed. 2. There were 2 chairs and a table and the height of the table and the part you sit on the chair was same. Therefore I had to bend so much to reach down to eat which was quite frustrating

I returned to my beloved Sakuragicho Washington Hotel for a two-night stay at the end of 2025. It's conveniently located right across from JR Sakuragicho Station, just a few minutes' walk away. Directly opposite is a large shopping mall with a cinema and many restaurants on the top floor, and a supermarket on the basement level that's open until 11 PM. Situated in the Minatomirai area, its prime location means you can take the cable car across and walk to the Red Brick Warehouse in just about ten minutes! When booking, try to reserve a room with 'night view' in the description. You'll be able to see the stunning night view of Minatomirai. I booked late this time and only got a room on the other side, but it felt a bit more spacious! At the front desk, you can pick up skincare products, toiletries, face masks, and bath additives. Breakfast is on the fifth floor at Bayside, where you can enjoy tuna from Misaki Port and some Yokohama specialty dishes. If you're lucky, you might even get a table with a view! Joining the Fujita membership allows you to enjoy complimentary tea and coffee in the lounge. You can also accumulate points to exchange for a night-view room, and receive small gifts.

Highly highly recommended Location: Super near Gora station very convenient to travel everywhere. There is even direct bus to and fro Gotemba premium outlet, Hakone-Yumoto and Odawara was convenient as well. Ryokan: Check in was great, front desk communicates and explains everything in English clearly. Was able to reserve my 2 night’s dinner upon checking in too. There were free snacks, lounge area with coffee/drinks/ice cream, you can choose your yukata for both male/female, daily nighttime free delicious ramen. Room: Excellent, bed was comfortable and there is an outdoor tub as well. Take note the tub will be filled with hot water instead of hot spring water. There was pyjamas as well. Onsen: There are 3 different outdoor private tubs which will light up when in used (first come first serve basis). We managed to try all 3 and our favourite was the wooden tub, followed by stone tub and lastly the one with 2 tubs (so each person to soak in 1). Queue can be quite long sometimes as this private onsen is popular among couples. To be considerate it is best to use it as quick as possible. Then there is the public onsen with both indoor and outdoor, hot, cold dips and sauna. Hot dips can reach up to 40-42 degrees. There is another human made hot water carbonation onsen which has lesser people since it is not hot spring water. I thoroughly enjoyed all the onsens. Meals: Highly recommend to opt the breakfast and dinner options. Restaurants close very early around 5pm so there are not a lot of dinner options outside the ryokan. Meals were excellent and Japanese Kaiseki style. Very delicious and there was so much food in the course meal. Overall 10/10 experience and I would choose this ryokan on my next trip.

My main reason for choosing Hotel Indigo was the expectation that a foreign hotel would offer more diverse food options than traditional Japanese cuisine, and that the rooms would be more modern. Both expectations were met, which was great. However, the hotel's location is quite remote, making it difficult to walk to Gora Station. Thankfully, the hotel provides a shuttle service to the station from 10 AM to 6 PM. If you plan to take the shuttle to Odawara, remember to book it in advance at the front desk. There's also an unsightly warehouse-like structure next to the hotel, which is a bit of a letdown considering how secluded the location already is – it really spoils the view. Around 90% of the guests here seem to be Western tourists, likely in groups, as the breakfast area was almost full before 8 AM. For dinner, we decided to eat near Gora Station and had some excellent unagi (eel) rice. A taxi back to the hotel cost us 700 yen. For first-time visitors to Hakone, I'd recommend staying in Hakone-Yumoto instead, as it's livelier, offers more dining choices, and has more convenient transportation. Also, the hotel's public bath is mixed-gender, requiring you to bring your own swimwear or borrow special attire from the front desk, which I found a bit inconvenient, so I didn't end up using it.

The private onsen was lovely, and the hotel is located near Gora Station, though it's up a hill, so I wouldn't recommend heavy luggage. If you do have a lot, it's best to ask the hotel for a pick-up or take two more stops on the Hakone Tozan Railway. The room was very Japanese in style with classic decor. Both meals were also good, and the service was attentive.