Pet Friendly Hotels in Zagreb County, Croatia

One Rude Staff Member Ruined an Otherwise Decent Stay I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience. Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest. To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service. The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.

Frrom the check-in progress to check-out everything was easy and good. Both room and it's bathroom was super clean, amentities are great, the staff was very welcoming and friendly. Location was also great since it is really located in the center.

This grand lady is a little tired but her location and service is always outstanding. Excellent location and close to public transport. Buffet breakfast is full of variety and caters for all needs. The only thing I can suggest is softer toilet paper and why is the bathroom so dark?

Location is good for a 15 mins walk to old town, or tram if you do not prefer to walk. Walking distance to the coach station where it connect to airport which cost Euro 4/pax, you can also choose to take a tram than change to bus direct to airport that cost less than 1 Euro. Convenient store is just next block open until 10pm. Overall GOOD.

Fantastic location. Sauna is available to book for free for private use. The best thing was the massage - it was really good. The only issue was the air condition which was changed to heating during the time we visited (summer transitioning to autumn) so it was a little warm at night. Unless you took the garden facing room, the road/ trams noises will be uncomfortable to leave the windows open through the night. Having said, the staff service were good.

There’s a bar downstairs and you can smoke inside in Croatia, which is rather annoying and unpleasant for non-smokers, other than that, tha place is good and the location is amazing.

This is a reputable hotel, and the environment, service, and quality are all guaranteed. After checking in, we entered our room and were immediately hit with a faint smell of cigarette smoke. We complained, and the front desk promptly switched us to a fresh-smelling room. This reminded us that in the future, when booking, we must specify a non-smoking room. The hotel breakfast was delicious, varied, and beautifully presented. The gym equipment was excellent. It's also quite close to important uptown attractions, reachable within a 15-minute walk. The hotel is worth the price. I enjoyed the stay very much.

The room was not bad, although a little small, but all aspects of health were very good. The bedding is not easy to be allergic. The hotel sells a bit expensive drinks, but the convenience store at the gas station at the door can solve this problem. Friends with pets have to add 15 euros. Although the bed in the room is specially designed to be unable to get into the bottom of the bed, the bedside may get in and find the cat for two hours.

Hotels outside Budapest, consider a hotel on the way back to the city for convenient parking. The room is acceptable and the service is average. Dinner in the hotel restaurant, not too expensive, the product is also decent, nodding the head but on the table, said to be free, but there is an inexplicable charge on the final bill, it is estimated that it is a disguised header charge.

Really enjoyed my stay at The Westin Zagreb. The room was comfy and had everything I needed, plus a nice view of the city. Staff were super helpful and friendly, and the breakfast was tasty with lots of options. The location’s great – easy walk to the main sights. Would definitely stay here again!