Pet Friendly Hotels in Zagreb County, Croatia

Everything was good except for the fact that the only reason we booked the hotel was because of the outdoor pool on the top floor, since it’s the only one of its kind in Zagreb. Nowhere did it say that the pool would be closed when we made the booking. What compensation did we receive? Access to a pool at another hotel. The problem was that those pools were indoors. After several complaints and calls to Trip.com, we received 15% of the booking fee back. In my opinion, that was not sufficient, but it is what it is. Everything else was fine.

This is a relatively new hotel, and it's sparkling clean. We had a modest-sized room, very clean and comfortable. The thermostat was not responsive, but we cracked open a window, and it was fine - we're cold sleepers. A bath tub was a nice plus. Our booking included breakfast, and we ate there two mornings. The buffet selection was extensive, probably the best breakfast buffet we've seen, except for one exceptional hotel in Dubai. And the staff, from the front desk to the dining area, could not have been more helpful. Two items that could improve the experience: The refrigerator was the smallest that we've ever seen, maybe a cubic foot, if that. A dorm-sized fridg would be a major improvement for those, like us, who need a refrigerator. The second improvement would be providing a small microwave. In the United States, even budget hotels will feature a microwave. Maybe this is a European thing, but we really missed having a microwave. All that aside, we would definitely stay here again. In this price range, it's one of the nicest hotels we've ever booked, here or in the States.

The young lady receptionist was quite rude in a way she was trying to say that the luggage room has limited space. She kept saying that repeatedly with hard tonal voice. I think she should be trained how to give a sincere service to all guests, without race discrimination. Otherwise, the rest of staff team are nice and helpful. Room is nice, clean, and modern. There’s a supermarket (Lidle) nearby.

It is a bit far from the city center, but you can walk there. You can take a bus from the airport and then a taxi, which is more economical. The room is nice, with a bathtub and coffee. You can walk to the train station. Overall it is good.

The first night we arrived in Croatia, our first stay was smooth and pleasant, but when we went back to stay again a month later, our stay was cancelled. The excuse was that the system was wrong, but it was probably because the hotel was not authentic and oversold. When problems occurred, Ctrip was still very helpful. Responded to the problem in a timely manner and handled it proactively. The female customer service who contacted us was sincere, patient, professional and efficient 👍. The handling result was still satisfactory. In the future, I will be more confident to use Ctrip as the main platform for domestic and foreign travel.

I recently stayed at the Sheraton in Zagreb and found the experience to be quite average. While the staff were friendly, the accommodations were disappointing, especially for a hotel rated 5 stars—it had more of a 3-star look and feel. The lack of windows made the rooms feel stuffy, and the carpet was noticeably dirty. The bathroom was small, the TV was outdated and small, and not all channels worked. The rooms overall felt old and in need of renovation, which was a stark contrast to the beautifully renovated front desk area downstairs. The bright, modern lobby clashed with the dark, outdated corridors and old rooms, leaving much to be desired. I had hoped for better given the brand's reputation. While the service was good, the overall accommodations did not live up to the rating or expectations.

We booked a room with a sofa bed for two adults and one child. The sofa bed was uncomfortable, with a sunken center and raised ends. The child's back was good enough to sleep on it, but the adult's was not. The room was quite big, the decoration was neither old nor new, the food in the restaurant was OK, but the service was very good, they would ask questions proactively, so we specially consumed a dinner in the evening, but we waited for 40.50 minutes before it was served. When it was served, we found that the price of the Tomahawk steak was per 100 grams, and ours was 120kg. No wonder the waiter kept saying it was very big. We confirmed it again and again, and the steak alone cost 200 euros. Fortunately, the taste was very good. We couldn't finish it and packed it up to eat it again with instant noodles the next day.

Interesting hotel with the history, I was so curious to know about it. It looks much older then in pictures The gym is good And I definitely recommend you to order breakfast, it’s astonishing! In Michelin restaurant, tea and coffee just amazing We liked our stay a lot

This wonderful hotel is right in the center of old Zagreb.  Everything is within walking distance.....restaurants abound, flower market and food markets, shops, the trolley for transportation is close by, and many museums, churches, government buildings, parks and Historic sites.  The Hotel Dubrovnik is clean, light rooms, comfy beds, and a sumptuous breakfast!  We thoroughly enjoyed our stay.

Everything is nice except the fact that this is the first hotel that I've been to that the housekeeping came by so early. They will leave a note by the door saying that you are supposed to contact the receptionist to ask for them to clean (everyday if you miss them). Which is what I did, but then one day they still didn't come by and clean (not sure why). I think the system could have been better by maybe having two side of door note so the housekeeping will also know if you want your room to be cleaned or not. The rest I can't really complain, breakfast spread is good. Location wise is a bit off but walkable to tram stops, again depending on where you are heading to.