Pet Friendly Hotels in West Midlands, United Kingdom

Amazing customer service from Christina allowing an early check in. Room clean and tidy and bottles of still/sparkling water in the fridge. Was slightly loud banging doors about 1-3am from late revellers but nothing too bad. Breakfast delicious- fresh homemade waffle and omelettes Drink prices very reasonable priced

When you walk in the room is immaculate and clean. Bed was comfortable with good pillows and room was warm upon arrival which was a bonus. The toilet had enough clean towels, toilet itself was clean, good water pressure plus it was hot. The inly downside there was no teabags/coffee but nothing reception cannot resolve. Would recommend Novotel perfect location 5mins walk from the train station, parking on site and it is well in the city centre if you want to get some food.

The hotel’s parking lot became over crowded due to an event. Meaning we had to park in the airport’s car park and walk back. Unfortunately the location of the hotel means that we were very close to the take off runway and we could hear planes all the time, the windows and walls were not soundproofed enough. Lastly the pillows were rather uncomfortable as they were much too empty, felt like a ballon instead of an actual pillow. Otherwise the room and the hotel were clean and the room service was actually surprisingly pleasant. The staff we encountered was friendly and helpful. The food they served was really tasty as well.

The hotel is located close to everything I needed in central Birmingham. The room was clean and staff friendly. Only 2 things- the walls between the rooms are too thin. You can hear everything happening in the room next door including what they are watching on television and sleep noises. Secondly the breakfast variety is limited but having read reviews by others, I prepared appropriately.

Always stay at the Holiday Inn, absolutely fantastic for location, cleanliness, well appointed rooms and helpfulness of the staff. Wonderful stay once again!!

Lovely location walking distance to bullring. It was easy to get Uber as well. The apartment itself had everything we needed. It was very clean and staff were friendly. Would recommend for a centrally located accommodation on a budget.

We recently booked 2 rooms. We had the pleasure of staying at Holiday Inn NEC Birm, and we couldn’t be happier with the experience. The warm and welcoming staff made us feel at home when we walked in. The check-in process was smooth and quick, and I was immediately impressed with the hotel's modern, clean, and stylish decor. The room was spacious, comfortable, and beautifully designed, with all the amenities I needed for a relaxing stay. The bed was incredibly comfortable, ensuring a good night's sleep. I also appreciated the attention to detail. One of the highlights of our stay was the breakfast. The selection was varied, fresh, and delicious. The dining area was bright and inviting, making it a great start to the day. The hotel’s location was perfect, with easy access to nearby attractions. Whether you’re looking to explore the city or just relax in a peaceful environment, this hotel offers the best of both worlds. The staff were outstanding – always friendly, professional, and eager to assist with any requests. Their customer service truly stood out and added to the overall positive experience.

Very good location near Grand Central & Bullring, toke 7mins to walk from Train station to hotel. Family room with 1 king sized bed and 2 single beds. Free English-style breakfast provided from 7-10 am

Everything is nice with loads of services. One minor thing is that the bathroom is the old kind of separate taps but that doesn’t bother a lot.

I’ve stayed here before not a problem,but this time was terrible I stayed in the car park 1 hours thought they’d made a mistake on the booking the hotel looked like a demolition site no sign of entrance or reception very disappointing,gave me a disability room which I refused to stay in at a different hotel , I think the manager was Richard who helped us get a different room he was very friendly but the room was in lower ground smelling of sewage in hallway’s and damp in the room ,we both suffer with asthma and anxiety , all the lady staff was very polite and welcoming but I don’t want to stay here again