Nice size rooms , some need refurbishing, would like a fridge. Clean but not spotless. Paid extra to have a room with opening doors as it was a hot night and no air conditioning. Disappointed that you have to pay £10 each! To go in the pool as it’s in the spar building ran separately, wasn’t special so we didn’t bother but it was one of the reasons we booked this hotel as it was on their hotel photos and list of amenities which is false advertising!
Disappointing Room Size
The hotel room I received didn’t match the specifications promised during booking. Advertised as a 26 sqm King-sized space, the room I walked into was significantly smaller (around 20 sqm) —cramped and difficult to navigate, with barely any space for luggage or comfortable movement.
Initially, the service agent insisted all rooms were the same size and claimed I’d been upgraded to a Queen-sized room. They also told me no alternative rooms were available due to full booking.
After nearly an hour of late-night discussion with the on-duty manager—around 11pm—I was finally offered a room that was noticeably more spacious and aligned with my expectations.
This experience highlights the importance of honest and accurate descriptions in hotel listings. I hope future guests won’t have to deal with the same confusion and inconvenience.
Sending kids to summer camp. Booked two nights in the Ambassador Suite. The hotel is definitely old. The suite is nice. Although it is old, it is well maintained. There is also a bathtub. The service is just so-so. It is only a four-star hotel. You have to carry your own luggage. The breakfast is OK.
Great location Parking at rear of hotel although not obvious where access to car park is. Lovely cosy and clean room. Grady value for money. Only criticism is there was a very limited menu choice. Lovely breakfast great quality
Can’t fault the service and friendliness of the staff. Will book again but probably eat somewhere else due to limited choice
The environment is invincible. In the golf course, all directions are lush, large areas of grass and forest, and the decoration is elegant. Breakfast and dinner are good, the price is reasonable, and the service attitude is good. It's some distance from the core of Cotswolds, but it's easy to get to Bath at high speed. The bad is that the rooms, especially the bathrooms, are too small, there is no elevator, the stairwell is very narrow, it is inconvenient to bring large luggage, and this hotel allows pets. There are dogs barking in the next few rooms at night
Great location in the centre of Cheltenham with all amenities close by. Easy check in and room was clean! We made use of the swimming pool, which was a perfect start to the day. Breakfast was great too with a good selection. Good discount on the parking next door, will stay again!
It was a good hotel, a bit basic, rooms (in the hall part of the hotel) need updating; not sure of the others. The restaurant good. The breakfast was good but a bit busy on one of the days.
The hotel facilities need attention. TV remote not working, the team couldn’t get it fixed easily; not ideal.
The exterior and room were nice. The staff used easy-to-understand English, and the dinner and breakfast were very delicious and I was able to spend a very meaningful day.
If I could speak more English, it would have been even better if I could talk to the staff about hotels and areas. This hotel is highly recommended.
1. The location of the hotel is very good. In the center of Chipping Campden, there is a public parking lot next to it, and parking is very convenient. But be sure to pay attention to the address when navigating. There is another hotel in the same area with the same name in front of it.
2. On the day I arrived, the hotel temporarily informed me that there was something wrong with my room, so I was transferred to another higher-level hotel in the suburbs. The environment and facilities were indeed better.
Very Good
88 reviews
8.5/10
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8.1/10
Very Good
GGuest UserWe were helped upstairs with our luggage when we arrived in spite of being rather early for check in. The apartment is very well equipped. We were amazed to find a dishwasher.
The two large double beds were very comfortable. The shower was amazing. All in all, we were delighted with the accommodation. If you are planning to book this accommodation, please be aware that the stairs to the bedrooms may be a little difficult for some. However, help was on hand with luggage which was excellent. We didn't sample the food as we were out (at the 3 Choirs Festival) in the evenings as well as day time.
GGuest UserIt was a great experience and stay. A bit far from the city center. But the room was spacious and I loved bathrooms. It was very comfortable. And top of that, the restaurant served amazing food! I highly recommend :)
Rrockylee1. The location of the hotel is very good. In the center of Chipping Campden, there is a public parking lot next to it, and parking is very convenient. But be sure to pay attention to the address when navigating. There is another hotel in the same area with the same name in front of it.
2. On the day I arrived, the hotel temporarily informed me that there was something wrong with my room, so I was transferred to another higher-level hotel in the suburbs. The environment and facilities were indeed better.
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