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We attended a wedding at this hotel and booked through a link the bride gave us. The link did not work so we were charged full price for our stay. We had previously spoke to the hotel who said they would remove the discount for us on our day of arrival so we wouldn't miss out. On check-in the receptionist told us we would not be getting the discount as it had already been taken off the amount, it had not. They even tried to charge us £272 on check-in instead of £212 on my booking. We have ended up paying way more than we should and the hotel have not been able to give me a print out of the invoice which shows our discount. I have a print out of the room price but it does not show that a discount code was used orthat a discount is applied to the price. Terrible customer service as none of our questions have been answered and no reduction in our price. They are going to ”take on our feedback”. The reception are no help and certainly do not do their best to help solve a problem. The amount on my booking is also less than they charged me when I got there which means they have not even honoured the price it shows on my booking.

Stayed here last night on a coach trip to Durham,rooms modern and clean,small bathroom but sufficient, no fridge in room,there was a hairdryer,nice shampoo,bodywash,tea/coffee facilities. Evening meal, if you are on a trip you have to sit as a party,and the like you to share tables with other guests,but we sat on our own and insisted we stayed there,but you could tell staff weren't happy with some staring looks from the manager,the meal was OK,you get a sheet of paper with 3 choices for srarter main and pudding,we chose chicken dinner,not big meals but quite nice and hot,a bottle of wine was £14,with a discount you get with your room card,now breakfast is fantastic full English which you helped your self,warm also.cereal yougurt fruit, porridge,toast station very plenty full,would stay again, just off putting about seating arrangements,as you feel you are treat differently to other guests,and I feel its the coach party's that bring the money in.

Hotel is great for a value no frills overnight stay. Staff are friendly and helpful. Pleasant bar area with food available. Was unseasonably warm overnight when we stayed therefore room was extremely warm, no air conditioning. Clean and comfortable rooms with what you need for a quick stay.