"Very good service by Sunway staffs, all smiles and patience and friendly with kids. My son is very happy from enjoying this Lost world zoo trip! 5 stars
You can only check in after 3pm due to their small amount of rooms, so DO NOT come earlier! But the staff are really good to call me when room is ready so I really appreciate that.
The location is also very good if you are planning to go Lost World, but other than that it is a pain in the ass to travel to old town or central area of Ipoh for good food, just secluded area. Prebook Jeff Cellar since it's in the same area if you want high end but good food. Sunway should not only sell their own products (white label) but also should include things outside like chips or medicine. Not really convenient when all the ground floor of hotel / inside Lost World doesn't have midnight snacks that isn't Sunway branded 😂"
"Overall was a great experience, easy check-in, near Lost World, requested extra towels and provided earlier than expected. Responsive reply from home stay management. The only down part was unexpected blackout ard 10am, we checked out earlier."
"love all the facilities and services .easy to check in .the prices also affordable n next time sure ill stay here again n will reccomend to my friends an relatives .deposit rm200 is still relevan ."
"Clean and nice homestay
Awesome Facilities include Swimming pool, onsen pool, snooker n game room
Just nice for 2 days stay.
Suggest to provide extra floor mat after the entrance door."
"I had a truly pleasant stay at this unit! The place was clean, comfortable, and exactly as described—perfect for a relaxing trip. The host’s service was outstanding from the beginning, always responsive and helpful with any questions.
What truly impressed me was how the host handled a situation where I accidentally left a personal item behind after check-out. Their prompt response, clear communication, and the effort they took to locate and arrange the return of the item showed great professionalism and genuine care. It’s rare to experience such thoughtful management, and I’m really grateful.
Highly recommended for anyone looking for a stress-free and well-managed stay. I would definitely come back again!"
"We had a really nice and comfortable stay at H&W Onsen. The place is clean, cozy, and has a very relaxing vibe. The onsen was great — perfect for winding down after a long day. It’s also a good spot for families, with a calm atmosphere and friendly host - Weng who made us feel welcome. Overall, a lovely place to stay if you’re looking to relax and enjoy some quiet time together."
"Close to Lost World of Tambun, clean & 'friendly user' apartment environment, fully equipped unit with water dispenser, kitchen for a microwave & refrigerator & even a washing machine. Can accommodate up to 4 people with futon. Will come again & also recome Pd kwn2. Thank you! 🥰"
"Fantastic stay! The pool with a hill view was amazing, and we truly enjoyed the wonderful hot springs. The room was well-equipped with everything we needed and very well maintained. It’s just a 1-minute walk to LWOT, which made everything super convenient. We’ll definitely come back again next time!"
"Very comfortable and cozy place perfect for family, I like the management very accommodating to assist us. I will surely book again this unit. The pool my kids enjoy so much. I like the onsen pool and sauna."
Browse these genuine traveler ratings and real guest reviews to find the best Ulu Kinta hotels.
10.0/10
Outstanding
AAnyss AdilahI love the place. Walking distant to LWOT wit ample amenities.
The hot water pool is the highlight with the view of forest. So beautiful.
The place is clean and just enough amenities provided.
AAnonymous UserWe stayed here, just the two of us —
And honestly… it was everything we didn’t know we needed.
From the moment we arrived, it felt like the world slowed down.
Just nature, silence, and the two of us.
💧 The villa —
Private, peaceful, and beautifully designed.
We had our own natural hot spring tub… soaking in warm water under the trees, just talking, laughing, and sometimes saying nothing at all.
It felt intimate, real, and healing.
🧘♀️ The caves —
Meditation cave was so quiet, we could hear our own hearts.
Steam cave felt like a reset for the body.
We didn’t rush anything. Everything there teaches you to slow down.
🍽️ Jeff’s Cellar dinner —
This was the highlight.
Fine dining in a 260-million-year-old cave — just wow.
Romantic, calm, and full of little surprises from the chef. We’ll never forget it.
🌿 The overall experience?
It’s not just a resort.
It’s a space where two people can really reconnect — without noise, without distraction.
Just you, your person, and peace.
⸻
We came here to rest.
But we left with something more.
A calm heart. And a deeper love.
Thank you, Banjaran.
We’ll definitely come back — someday, maybe just the two of us again. 🕊️
KKar LingThe hotel was in a nice location. Lots of food near by. Has a private carpark which was a good plus. The room was spacious for 1 person. Toilet was clean and Had hot showers too. Just the wifi was not very reliable. Otherwise happy with my stay.
YYap Kian FattEverything is good except they ask for deposit of RM 300 and I was told by the counter staff that the deposit require 3 months for refund. I don't think this is legit.
Reply from Chatgpt:
👉 A 3-month delay for refunding a deposit is very unusual and not standard hotel practice. It could mean:
The hotel is not legitimate or using your money for cash flow.
They may have unclear policies (bad for customers).
ZZuyyin HamzahThe room that i booked was on the ground floor so its convenient for families as there are no elevator in this hotel. There's Speedmart close by so its very convenient. Ironing facilities only 1 in each floor . Parking are plenty but charges applies for weekdays. Very value for money and I will definitely stay here again.
AAymen Ashawesh🌟🌟🌟🌟🌟 (5/5)
The hotel was clean, comfortable, and very affordable. It’s also in a perfect location, just a short walk to Lost World of Tambun. The reception staff were very friendly and helpful, which made the stay even better. Great value for money!
BBeharomThe room is spacious and comfortable but the pillows for sleeping are too little.. the others so far ok. The most important thing is this hotel is very close to Lost world Tambon.. just 3 minutes away. For those who come a big family is very suitable book this hotel.. The price is worth it.
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