Preferred Hotels in Tokyo

Keio Plaza Hotel is a nice, good-sized hotel right in the middle of Tokyo, making it a very convenient location for exploring the city. The rooms were spacious and comfortable, which is a big plus for Tokyo, but the décor and facilities felt quite dated and could use some updating. Service was fine but nothing special – staff were polite but the overall experience lacked the warmth and attentiveness we’ve had at other hotels in Japan. Overall, it’s a solid option if you’re looking for space and location, though there are places with more modern rooms and stronger service.

On June 10, 2024, my family checked into Hotel New Otani Tokyo the Main. Shortly after midnight on June 13, my daughter suffered a sudden and severe asthma attack that left her struggling to breathe. Because she had never experienced asthma before, we had no medication on hand. As visitors from the United States with no knowledge of Japan’s medical system, we felt utterly helpless. I hurried to the lobby in search of assistance and was fortunate to meet the night‑shift manager, Mr. IINO. He welcomed me with genuine concern and immediately began phoning nearby hospitals. Because it was already past midnight, many facilities were no longer accepting patients, yet Mr. IINO persisted—calling repeatedly for nearly an hour—until he located a hospital willing to receive us. His care did not stop there. He arranged a taxi, printed the hospital’s address, and personally briefed the driver to ensure we arrived without delay. He even provided tissues, a vomit bag, and masks for our daughter—thoughtful details that spoke volumes about his professionalism and kindness. In our most anxious moment, Mr. IINO’s warmth and dedication brought us immeasurable comfort. Words cannot fully convey how grateful we are for his assistance; his actions will remain with us always. Though falling ill abroad is unfortunate, meeting someone like Mr. IINO—and the colleagues who support him—was a true blessing. We are equally thankful to Hotel New Otani Tokyo the Main for employing such exceptional staff, and we very much hope to have the opportunity to stay with you again in the future. With heartfelt appreciation,

The hotel boasts a great location, about an 18-minute walk from JR Shinjuku Station and an 8-minute walk from the Toei Oedo Line subway station. It's directly across from the Tokyo Metropolitan Government Building, which puts on a light show in the evenings. Our family of four (two adults, a 17-year-old, and a 10-year-old) booked a twin room with two 1.5-meter wide beds. Our stay included breakfast, afternoon tea, and an evening reception from 5 PM to 7:30 PM. All these perks were available on the executive floor. We didn't get a chance to try the afternoon tea, but the evening reception was excellent – perfect for a quick bite to tide us over before heading out to explore more dining options. There's also a Haidilao Hot Pot restaurant located on Kabukicho Street.

日系の老舗らしい接客、車で到着してすぐに禅の駐車場スペースに案内いただき、心地よいスタートでした。 ラウンジメニューも充実していて、滞在中ずっとアルコールが飲めるラウンジって少ないので、アルコール好きな方には喜ばれるのではないでしょうか？ ゴールドジム、プール、日本庭園など、まさにホテルインホテルで、飽きることなく楽しめます。 スタッフの方々の明るい声掛けも感じよく、何度も宿泊させていただいています。 朝食のSATSUKIも豊富なメニューで、ついつい食べ過ぎてしまいそうです。 何度も通いたくなるステキなホテルです。 また、よろしくお願いします。