Preferred Hotels in Tokyo

All of the staff spoke a good level of English and provided great service. The location is good. Easy access to Shinjuku station. Great night view to the light show. Airport buses are also available. Buffet breakfast is available at 2 different restaurants. The taste was delicious. But the restaurant is always crowded and full of people. The hotel’s public area is spacious and provides a clear guidance to the public facilities. However, the in-room facilities are a little disappointed to me, not like a 5-star style at all.

Everything went well except for an issue with our luggage and snowboard, which we sent from the hotel to Narita Airport via Yamato. (黑貓宅急便）Unfortunately, the luggage was damaged beyond repair and is no longer usable. We originally purchased it for over 200,000 JPY, but the delivery company only offered 10,000 JPY in compensation. Additionally, one of the Yamato staff in the airport  had a very poor attitude  We were not satisfied with how they handled the situation.

We booked the executive floor, the service was very good, and we checked in directly on the 45th floor. Breakfast can be booked on the executive floor one day in advance, and there are several times to choose from, so there is no need to queue. One day we chose to have a Japanese breakfast on the second floor, and there was quite a long queue. The subway line is on the right hand side of the second floor of the hotel, which is quite convenient. It only takes a few minutes to walk to the city hall observation deck. I checked on my phone that it was not crowded and went directly there. There is a bus to the airport at the entrance of the hotel. The overall stay experience was very good.

The staff's service was excellent and I was able to spend a comfortable time. When I asked about shipping my luggage when I checked out, they handled it very politely. The sauna had a well-equipped rest area, so I was able to relax.