Aman Resorts Properties in Tokyo

The hotel is beautiful and very well located, but I don't think the experience for families is good, they have restrictions for children under 4 years old to enter the pool even if accompanied by their parents. And they forgot a request for sweets in the room to celebrate 9 years of marriage, previously requested the day before by phone.

Environment: The room was spacious and the location was excellent. You could take the subway directly from the basement, and it was very close to Tokyo Station, making it convenient for Shinkansen travel. Hygiene: The hygiene was impeccable. Facilities: The bathtub was very comfortable for a soak, and the turndown service even provided bath salts. Service: The service was superb, and I particularly want to mention this: During check-in, I had a brief conversation with the lobby manager, Asaki Yoshiuchi, where I casually shared some personal interests. To my delightful surprise, on the day of check-out, I received a handwritten letter from this manager! The letter included a specially drawn illustration that cleverly combined elements of the interests we had previously discussed. He not only remembered our casual conversation but also took the time and effort to transform it into a personalized and thoughtful souvenir. You can truly feel the hotel's sincerity and dedication.