JAL City Hotels in Tokyo

The hotel is located very close to Toyosu market, perfect place to watch live tuna auction early morning 05:30-06:30am, after that have a hearty sashimi breakfast in various restaurants nearby. Carpark is at discounted rate of ¥1500/day.

Overall ok, friendly and helpful counter staffs. We were asked to go to another building that is ~100m away which is fine. Convenient Shuttle bus to airport. Only one negative part is the hotel buffet breakfast restaurant male staff who was rigid and unhelpful in arranging for seats for 3 of us; and then I witnessed again when he insisted in making a cabin crew guest sit at a table she didn’t want to. This left a bad impression.

Shuttle was convenient. Room was tiny as expected, but it had all the things I needed. The thing that ruined my experience is something that I'd never expect from anywhere in Japan - I found a brown stain on my bed sheet. I had no idea until it was too late in the night, so I just decided to sleep on the other side despite the discomfort, to not bother anyone at 3am. Next morning I went to the reception and show them the photo, gently ask them to change it; there was not a single mention of apology but they repeatedly told me to call housekeeping after 10am and it gaslit me that I'm the clean freak who's demanding something out of the norm. It really didn't have to be a big deal but 1. The fact that there was a very apparent stain on my bed sheet, 2. How they responded to my request, has really ruined my experience there.