JAL City Hotels in Tokyo

In general the room was clean, however we found a hair in the body wash provided by the hotel. Rooms are small, but that’s normal for Tokyo. Front desk staff were not very friendly. Location is not very convenient. Personally I won’t stay here next time.

Love the room. It was squeaky clean and space full enough rather than others. Definitely will recommend or book for another trip. The shuttle bus makes perfect.

Shuttle was convenient. Room was tiny as expected, but it had all the things I needed. The thing that ruined my experience is something that I'd never expect from anywhere in Japan - I found a brown stain on my bed sheet. I had no idea until it was too late in the night, so I just decided to sleep on the other side despite the discomfort, to not bother anyone at 3am. Next morning I went to the reception and show them the photo, gently ask them to change it; there was not a single mention of apology but they repeatedly told me to call housekeeping after 10am and it gaslit me that I'm the clean freak who's demanding something out of the norm. It really didn't have to be a big deal but 1. The fact that there was a very apparent stain on my bed sheet, 2. How they responded to my request, has really ruined my experience there.