"I was surprised to see the main lobby area being renovated and wasn’t very happy about it as i was not aware. Sore to the eye.
I suffered terrible itchiness for days due to multiple insect bites all over my legs.
Having said that, the room service was available at night when we needed bedding change when water spilled. The bed, pillow and blanket were very comfortable and excellent.
The choices for the toiletries were excellent. Shower was strong and nice. The water tap in our room was hard to push. Very clean.
The buggy service was excellent especially when served by Mr. Subramaniam. He was very caring and patient with my elderly mother.
For the Breakfast Buffet, the spread was very good. Loved the omelette with fresh ingredients. However, there were many flies.
The pool was excellently built where the sun shines much later and covered the pool area before noon that we could swim longer.
The staffs are overall very welcoming.
Other than that, we had excellent time spent in your hotel. Certainly would like to visit again after the renovation of the lobby."
"I would like to suggest to hotel cleaning team, please ensure the cleanliness is at tip top condition. You all may started to spray air freshener to keep the environment refreshing.
There was no buffet served but only ALA carte during our stay. It's ok and understandable for very small nos.of hotel guests but sadly the food portion is to large for me and friend. We all ladies not eating that much. So ended up a big waste for us. Please f&b team look into this matter and try giving your full heart in preparing the food. Although ALA carte but it was presented low standard (hotel seri malaysia always our favourite and never disappoint us since back to 90's but all are different now🤔) at least they are skill of making the food more pleasant 🙏"
"Location wise is good, very near to the Bagan Lalang Beach, you can walk there too. However, I am very disappointed with the poor arrangement. The reception counter was located outdoor , hot checking in at 3.00pm. Added I was there twice as they assigned me to an occupied room. Finally, as they are all fully booked, they provided us with an upgraded room. The hassle didn't end here, the master bedroom aircond is malfunction, TV is not working well too, no wifi and telco line is weak. I finally able to sit down and rest from check in at 3.00pm till 6.30pm. Reminder, breakfast is take away type - 1 teh tarik and 1 super spicy nasi goreng that my kids cant take it at all. For hospitality service pov, room was not properly managed, not updated and sync in the system. They overlooked customer's need, coming from different background and age. I hope the management will look into this and improve to serve the customer better."
the holiday home is located in Bagan Lalang and offers a shared lounge and a terrace. This homestay provides free private parking and a shared kitchen. WE ARE ALSO PROVIDED BABY HIGH CHAIR, BABY BOUNCER,BABY SPRIING COT FULL SET UPON REQUEST. The holiday home consists of 4 separate bedrooms with 3 bathrooms and all bathrooms water heater, 2 rooms with aircondition and a living room. The nearest airport is Kuala Lumpur International Airport, 38.6 km from the holiday home.About pets:No pets allowed.About checkOut:Check out before 12:30 PM.About children:Children allowed: ages 0-17.High chair, Baby Bouncer, full set baby cradle.About checkIn:Check in after 2:00 PM.About smoking:Smoking is not permitted.About events:Events allowed.
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