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Quiet location on Natai beach. Good size room, huge comfortable bed, new center ceiling aircon. I guess these pool access rooms are renovated recently. Staff is really nice and service minded. Breakfast was little disapointment. Sausages, becon etc. were all cold. Many food were finished and not filled in 30 minutes time. Hygiene low level. Many people took food by hands because no proper tools or containers. Would like to see rice soup in breakfast while in Thailand.

My friend is doing business in Phuket. I went to the hotel several times. I booked this hotel. The breakfast was OK. I recommended fried rice. The fried rice is really delicious. The facilities are quite new, the environment is good, quiet and quiet. The location is a bit biased, it is recommended to rent a car for one night, and then there is a restaurant near the top of the mountain, the ambient air did not have to say.

I cannot praise this hotel enough. The staff were so friendly, attentive and just couldn't do enough for you. We stayed in villa 17 and it was stunning, set over 2 levels the upstairs was bedroom, seating area, very good sized bathroom with stunning views across the bay throughout, out on to a balcony with seats and a jacuzzi bath big enough for 2. Downstairs was a cuddle chair under a canopy and a plunge pool. It was just breathtaking and the things dreams are made of. The food and cocktails were beautifully presented and very very tasty plus good value. A incredible place to watch the sun rise. The hotel also organise trips using peopl from the local community which is a lovely touch. Highly recommended

Все понравилось. Соотношение цена/качество считаю отличным. Кондей в хорошем состоянии, убранство приятное, вид отличный. В кафе был очень вкусный Падтай. В целом меню у когото может вызвать вопросы, но мне было вкусно.

The place is beautiful The beach is amazing The service is poor. The cuisine is average. We had a romatique dinneron the beach - everything was messed up - the service was long, the food was not good. The hot dishes for breakfast were ridiculus - very small and looking unappetizing. As we understood the main chef is italian, but the only once when we had good meal, it was for lunch. The pasta was amazing and it was cooked by the Thai chef. We have booked a pool suite with ocean view. The room was big, beautiful and clean. The pool was big enough, nice, with jacuzzi. But there was no ocean view at all. The room was very far from the beach. When we asked why we didn't get the room we have paid for, the reply was ”we are fully booked”. No refund was done. The staff doesn't speak English. Not easy to ask or order anything.

Santhiya Resort in Phuket's Natai Beach is a total gem for anyone looking for a chill spot with a mix of chill vibes and Thai luxury. The place is stunning, with cool wooden architecture and a vibe that’s all about relaxation and good times. The real standout for me, though, was the amazing service, especially from Pa at the reception. Losing stuff while traveling is a nightmare, but Pa was a lifesaver. She didn’t just help find my lost items; she went the extra mile to send them to my friends at a different hotel. It’s that kind of above-and-beyond effort that really makes a stay memorable. Aside from awesome people like Pa, Santhiya’s got everything you’d want for a laid-back escape. The spa is a slice of heaven, the gym is top-notch, and the rooms? Pure comfort with stunning surrounding. It’s the kind of place you go to treat yourself, where you feel taken care of and totally at ease. Big shoutout to Pa and everyone at Santhiya for making my stay super special. It’s more than just a resort; it’s a place where you leave feeling better than when you arrived. Totally recommend it if you’re looking to unwind and enjoy some Thai hospitality. Just one negative thing: the food was not great especially if you know what Thailand can offer. I recommend staying in Santhiya but eating outside the hotel. There are plenty of options!

Overall service was good - Hotel transfer service was reliable (including airport transport and to other attractions). Food was good except for the seafood barbecue buffet dinner (the seafood was not fresh and most dishes were not hot enough). Prices for local tours arranged through the resort were unreasonable higher than average, it’s like doubling/tripling the average price. Some of the restaurant staffs could not understand very simple English which makes ordering difficult. Waiting time for the food was unreasonably long (almost an hour). The staff at the Kids Club was super nice and patient, my son had a great time there making art work. If they could have some scheduled activities with more variety, it would be better. Wi-Fi in our villa was very unstable and the staff could not fix it. When we checked in, there were not enough towels in our villa and toiletries didn’t get refilled. On some days, the staff missed cleaning our villa.

Stayed here from 4th - 11th April recently for a family wedding which took place just up the coast on Natai beach at a villa. We stayed in a beach bungalow which was in the surrounding area to the main hotel complex. My understanding is the hotel have acquired these villas which were part of another complex and recently joined them to the hotel. The outside area was beautiful with gorgeous flowers and plants and cute paths leading straight to the beach. The room was very spacious with great air con and facilities were good - although we did not have a balcony we had sun chairs brought to our room so we could sit outside. Room was cleaned well and fresh towels, tea, coffee and water etc every day. Only downside was the bed which was uncomfortably hard although enormous! Missing in the main room was a mirror but this was fixed when we asked for one - a full length mirror was brought to our room which was a necessity to enable me to style my hair. The hotel pool which backs onto the stunning beach was a gorgeous spot to sit with a lovely breeze from the sea and looked so pretty as sunset drew in with beautiful tree lights. There is one main restaurant where breakfast is served which backs right onto the beach. It was uncomfortably hot inside - could do with fans to make the dining experience more comfortable. As the surrounding area is extremely quiet you need to taxi out to local restaurants, the hotel restaurant menu was quite limited although most of the meals we ate both during lunch and dinner were lovely although a bit repetitive. Breakfast was a good selection of hot and cold food and we enjoyed this very much. There are kayaks, surfboards you can hire from the beach hit by the beach and table tennis/boules also. Pool/beach towels are readily available from here too. In all, a lovely hotel in a stunning location on the most beautiful beach. A great get away from it all hotel for the perfect beach retreat holiday. Would definitely return to this hotel if I was in this area again.

I stayed for just one night as I was on my way to Khao Lak and had limited time. My first impression was that the staff were incredibly friendly, from the reception team to the buggy driver. We arrived before the check-in time and planned to wait around, but the staff went out of their way to check us in early. Our room had a stunning sea view, with a porch where we could sit and enjoy the weather and scenery. The bed was comfortable, and the food was decent. I would definitely recommend staying here!

We arrived at the HotSpring Beach Resort at the end of June '23, just a week after a new General Manager had started his new role - something we found out because he was actively meeting and greeting guests and will obviously be a great asset to the resort. He is overseeing a huge number of renovations and upgrades due for completion by the end of 2023 - and so any older reviews that speak of the resort needing some attention will now likely be redundant as the place is undergoing a major - and impressive - facelift. We were thrilled by our spacious room, the fantastic hot spring pools and the excellent contrast of the icy 'chill' pool (a rarity in Thailand, where refreshingly cold water to dip in is not so common). The staff were friendly and courteous throughout, and the grounds all the way to the beach are quite wonderful. Of course, in any transformation there is always something that still needs tweaking. Our two recommendations to the resort would be to enhance the taste and the number of vegetarian options of breakfast, which was generally a little on the bland side (though we ate two a la carte dinners at the resort restaurant which were outsanding and quite delicious). The other recommendation is to keep the beach free of the relentless flow of plastic and other garbage which the sea washes up. Although this is so common everywhere, and certainly not the fault of the resort, the beach gets a daily deposit of bottles and other plastics, and it would be great to see some efforts being made to collect and tidy the beach area as it's not huge, and this would certainly be an hour well-spent. Overall, highly recommended for a stay here - it's a unique place with such relaxing waters and the sense you're in the middle of a tropical forest with secret thermal springs just waiting to be discovered. If you're there in low season of June/Jule like us, then you won't see too many other people around and you can enjoy a lot of peace and quiet. Definitely worth a visit!