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Hotel Cromwell is my second home away from home when visiting my best mates in Stevenage. The charming character of the Astley Suite and the Executive Rooms never fails to impress with each every visit as these are the most quiet rooms in my opinion. The beds are the comfiest and we always sleep like a baby. The ensuite bathrooms are well-stocked with toiletries and beautifully clean. Make sure that when you book these rooms I mentioned, please consider booking it with the breakfast option - these adds a perfect touch to the experience. Great friendly staff, characterful furnishings, great value for money.

If you're looking for a modern place to stay then The Roebuck is not for you. If however you are looking for exceptional staff who are genuinely friendly and go out of their way to make your stay as enjoyable as possible as well as amazing food with incredible tastes in a pub setting that oozes character then The Roebuck is your place to eat and stay. Ali and his team are exceptional. The Roebuck is a real gem.

Comfy beds and friendly service I would definitely stay here again and would recommend it!

This review is about Holiday Inn Express Stevenage, an IHG Hotel located @ Danestrete, Stevenage SG1 1XB, United Kingdom. It was a long stay for us as family combined with business and pleasure at the same time. Did the booking online as member and tried to reach out to the hotel by email and phone for over 3 weeks with no hope to hold to anyone at the hotel. On arrival the reception staff changed my existing booking and preferences to his own liking, further was very disappointed with Sofie after addressing the booking, emails, calls and follow up maters to her with no action, the reason I decided to gave up being platinum member to IHG for years. Its better to go random and practice our rights for the money well spent at other hotels. The hotel was a mess on our arrival with dirty stained colidoor walls with huge rolled old carpets around for the whole stay. maintenance could be improved to reflect with the members & gusts are paying. The bathroom was small, with broken door & damaged lock, broken toilet seat & cleanliness was big concern with the staff as they are not attentive to our instructions and they do not perform the cleaning the way it should, looks like no one cares at all. Smelly pillows, no towels till the next day, even the room phone & TV did not work for 3 days, was horrible standing at the careless reception staff just to ask them for room service. The shower in the hotel is terrible covered in limescale and was clogged, there is no option for those with dietary or allergy issues for breakfast not to mention no good options for kids. IHG head office & management needs to take more and serious actions about the staff and the managers @ Holiday Inn Express Stevenage if they want happy customers and if they do care about members, because I am 1 unhappy & very disappointed member with this property starting with Sofie and all the staff.

The staff could not be more welcoming. I arrived the night before a work event and despite the bar being busy due to a football match, they helped get me settled into a clean a lovely room, with just enough facilities. The breakfast included in the price the following morning was exceptional and set me up for a great day! I will definitely be back and was even looking for things to do in the area as I'd love to take my wife to this lovely venue.

Another great stay at this hotel. Have stayed here 3 times now. Breakfast was excellent and enjoyed a relaxing break. Used Sauna and pool at the gym next door. Staff are friendly and helpful. Look forward to coming back soon. Good choice of drinks at bar and good prices.