Find 5-Star Hotels in Cancun

Let me start with the good things: all-inclusive, worry-free, food and beverage standards are really good (Japanese food is actually delicious for Asians, especially scallop melt; there are performances every night, the beach is beautiful (you can also walk to the Hyatt Beach next door for free & watch dolphins). Then let's start the complaints: I was in a really bad mood when I entered the hotel on the first day. They said that the whole hotel has sea view rooms, but they gave us a room with the most trees in the whole hotel!!! (I observed around the hotel), as shown in the picture, you can't see the sea at all... The phone was broken and I couldn't call room service or the front desk; there was no refill in the pen, and the device on the top of the door fell down and almost hit someone, the bathroom was old, the toilet cover was peeling and it hurt the skin when you sat down, the shower head was as shown, rusty + seriously clogged... Then the toilet was clogged, we had to go to the front desk to call someone to fix it. The bedding was very damp. At that time, I felt that I was wasting 6000rmb a night. There was no way to make an appointment for free activities by phone, you had to go to one end of the beach to ask, and when you asked, they said it was windy and there were two free kayaks and padel. We couldn't play boarding. When we asked when the wind would be less, we were told that we couldn't play all day. Then they promoted snorkeling (for a fee). After we left, we saw many people playing kayaks two hours later... We were too lazy to cross the entire sun-bathed beach to ask... The food was served very slowly. I don't know if it was to extend the dining time... Many restaurants had seats available but said that they couldn't serve us and we had to wait in line... In summary: If you want to book this hotel, you must be mentally prepared. Your money is spent on food and beach. Don't expect five-star hotel room facilities and services. Secondly, be prepared for endless tips to enjoy good service, otherwise you will be frowned, cold-faced, and neglected... The last two photos are of the rooms on the first floor that were being cleaned. They have much better sea views than the rooms on the second floor where we stayed 😩😩😩

Everyone at the hotel was very helpful and kind. The view of the ocean is beautiful and the pool is very clean. However, the food is at and slightly on the pricier side. In terms of value of money, I think you can get better deals in all inclusive hotels. If you would join a lot of day tours and don’t need to dine in at the hotel, then this is the perfect hotel for you to stay at.

Espectacular! We didn’t want to leave. Just one minor thing I would say, I didn’t like the way they try to sell you tour packages, they insist a lot which becomes annoying.

The hotel feels a bit dated, like one of those older-generation resorts (which is common in Cancun, given that the first Hyatt was developed here back in 1974), but it's well-maintained and the rooms are very clean. The two-bedroom suite is actually a one-bedroom suite connected to a standard room next door. There are many Westin Vacation Club salespeople here promoting timeshares, all part of the Marriott group, and they frequently call the rooms.

This Intercontinental is really run down, so I can't recommend it based on its facilities. The sound of doors opening and closing next door or across the hall made me think someone was coming into my room. All the amenities are just so old. It's also the peak of the sargassum bloom in Cancun, and the Intercontinental hasn't been spared. Even with daily clean-ups, the beachfront is still unsightly, though the sand itself is still wonderfully fine and soft. Overall, as a non-all-inclusive hotel, I wouldn't particularly recommend it!

Perfectly located on the Cancun Hotel Zone strip, this resort strikes a great balance — close enough to the action if you want it, yet far enough away to truly unwind. The property itself is charming, not overly large, which makes everything easily accessible. The pools are just the right size for activities and socializing, but the real highlight is the stunning beach — that’s where I spent most of my time. Dining options are plentiful with several restaurants to choose from (reservations are required), and the bars offer a wide variety of drinks. The café is also a must-visit. Overall, I had a wonderful experience. This isn’t a massive, party-centric resort — it’s better suited for travelers looking to relax and enjoy the beach in a more laid-back atmosphere. If there’s one area for improvement, it would be refreshing the rooms and hallways, as they’re starting to show their age.

Facilities: The hotel is quite new with good facilities, definitely one of the newest in Cancun. Hygiene: Pretty good, no insects. The location is a bit far, you need to enter a separate grand island. Environment: Although it's not beachfront, the lagoon is quite beautiful. You can see the distant ocean from the golf course side. The downside is that you need to take a shuttle to the beach, it's quite a walk. The beach club view is really nice though. The food at the various restaurants is all decent, and they're not hard to book directly through the app. The lunch buffet is actually very good, with top-quality seafood. The Mexican and Mediterranean restaurants taste good. The app also shows many daily activities, which are quite fun; you can participate if you're bored.

The all-inclusive resort was quite good. The room was nice and had great views. The beach right in front was one of the most beautiful in the area and was free of sargassum (we went for a walk one day and some of the surrounding hotels had beaches covered in sargassum). What we liked least was the limited variety of food. There are four restaurants, but the food is always the same. The buffet is quite basic; we didn't use it because we didn't like much of it. The specialty restaurants aren't bad. In our opinion, they should improve this: the Italian restaurant doesn't have pizza on its menu, and the pasta sauces are watery/Mexican, even though there's little variety in Mexico. There are no quesadillas (how can that be? We tried more Mexican food before arriving at the resort than here). Breakfast at the Italian restaurant was delicious. And the salmon tacos at Flor de Sal are also delicious. We've had them every day! There's an adults-only pool with good views, which is great. You're relaxed (as long as you don't have groups of drunken kids screaming around). One problem we encountered is that people reserve sun loungers early in the morning and leave their towels there without even being at the pool. On top of that, the larger ones, with sofas and umbrellas, are reserved for VIPs, and even if they're not occupied, they won't let you use them. The staff is a 10. Very friendly and helpful. Always smiling. The gym is quite well-equipped for a hotel. On checkout day, they remove your all-inclusive bracelet when you leave your room, but you can stay in the hotel and enjoy the restaurants and services until 4:00 PM.

We would like to start with what we liked. The breakfast options were excellent, with a great variety and even fresh salmon available. The pool area and main pool were very nice and clean, and the staff at the pool were kind and attentive. However, overall the experience did not fully satisfy us. The beach area is very windy, making it difficult to swim, and it is also not very easy to access. The general vibe of the hotel seems more suitable for party-oriented guests rather than families with small children. The biggest issue we encountered was the dinner reservation system. All restaurants require advance reservations except for one. As we are traveling with two small children, having dinner at 9 pm is not possible for us, and all earlier time slots were fully booked several days in advance. Unfortunately, the staff were not flexible and did not offer any solution. We asked if we could eat at the bar, but were told no due to regulations. We also asked about takeaway food and received the same answer. Room service offered only a very limited menu with a few main courses, two salads, and a small selection of antipasti. We believe this policy should be reconsidered. A first-come, first-served system for most restaurants, with perhaps only one requiring reservations, would work much better — especially for families. It was disappointing to pay for an all-inclusive stay without having the opportunity to enjoy most of the restaurants.

We had an amazing stay at Altitude at Krystal Grand. From the moment we arrived, the staff was incredibly friendly, welcoming, and always willing to help with anything we needed. Our room was beautiful, very spacious, and extremely clean. The ocean-view balcony was one of our favorite features, we spent so much time relaxing there, enjoying the incredible views and peaceful atmosphere. The location of the resort is truly one of its biggest highlights. It sits on one of the best stretches of beach in Cancun, with crystal-blue water and calm waves that made the beach experience unforgettable. The beach service was also a huge plus and something we appreciated, especially compared to other Cancun resorts we have stayed at. The restaurant options were great, and we had no issues making reservations during our stay. Overall, the service, atmosphere, and beautiful surroundings made for a very relaxing and enjoyable vacation. There are a few areas where the resort could improve. The pools and many of the bars close a little too early, and extending those hours would make the experience even better. The buffet could also use more variety and improved dessert options. Adding something like a self-serve ice cream station would be a great addition and is something many other resorts offer. Aside from those small improvements, our experience was amazing. We truly enjoyed our stay and would absolutely return to Alttude at Krystal Grand for another Cancun vacation.