Cancun Apartments

I stayed at the Secrets the Vine to celebrate my birthday May 27, 2022- June 01, 2022. Overall, I'd give the hotel a solid 3.5 out of 5. It honestly didn't live up to either me or my boyfriends expectations for the big price tag. The facilities were nice and my room was nice with a nice view of the ocean. Pros: staff came and cleaned every day. Shower got really hot. Bed was comfy. Cons: Only 2 pillows on the bed. I like at least two each for proper neck support and comfort. I've stayed in nicer hotels for less. The food overall was just okay. The breakfast buffet lacked in variety and the food could definitely use more seasonings and flavor. The staff in the restaurants were mostly friendly. The one thing I didn't like the most was the lack of activities on the hotel site. It rained for like 3 days straight over my vacation and the hotel offered very little to keep us entertained. There were towels, buckets, and puddles all over the lobby area from the rain water seeping in. I'm sure that was a safety hazard in its self. Bottom line: Oftentimes I found myself quite bored and had to leave the premises in search of a good time. If you're just looking to relax and kick your feet up, then stay here. If you want entertainment and fun, please continue your search.

Fantastic property in terms of commons areas. The rooms are pretty outdated and have an adjoining room which feels very unsafe. The pool and beach and breakfast is very good. If I was to give rating in terms of rooms no more than 3 star common areas are a 5 out of 5.

The hotel has a lot of food, drinks and entertainment, the bedding is also good, the food needs to be booked one day in advance, the swimming pool is very clean, and the hotel can also sign up for sea projects, which is very good. The only drawback is that there are no slippers, toothbrushes, and care products in the room, which is very inconvenient! The hair dryer is also very bad and does not work well!

After the trip to Cancun, I felt exhausted. Marriott's magical operation was beyond my understanding. I booked a Club 91 King Room for the first night, and the second night renewal fee increased by 1,500, and I changed to a Seaview Deluxe King Room: 1) I booked a Seaview Deluxe King Room, but found it was a twin room when I checked in, and it was very humid. I didn't bother to ask the front desk to change it; 2) Club 91 offers a free SPA, but when I made an appointment, I was told that it was just a hand, which lasted for about a few minutes, without the body. I enjoyed it for nothing, but the hand was not needed; 3) When checking out, I checked out the Seaview Room first. The list showed 6 lines including room fee and various taxes, all on the bill. Fortunately, I could speak some English, so I asked the front desk one more question. They said that I had already paid other fees except the resort fee on Ctrip, so why did I have to pay? Then I checked; 4) When I settled the Club 91 bill again, the amount I had paid was not on the bill, but there was an additional mini bar consumption. I was so busy that day that I only drank 2 bottles of free water in the room, and then I checked again; 5) I asked the hotel how many pesos it would cost if I could help call a taxi to the airport? The reply was 700. I happened to see a taxi driver waiting for passengers. I asked him and he said 500, so I got in the car without hesitation. 6) I forgot a beloved dress in the room when I checked out. After I left, I found out that I forgot to call the hotel again. They said they didn’t see it. They swore that the dress was only worn in the hotel and never left the hotel lobby. I asked for a day, but they still said no. I still feel sad. Looking back, I don’t know if these are pitfalls or coincidences? The hotel front desk and Club 91 staff are very friendly, and the facilities, environment, outdoor swimming pool, and exclusive beach are all good.

The hotel is generally very good. It seems that we were upgraded. We were supposed to be in a standard room, but it was upgraded to a suite. Restaurant meals that require reservations are generally very good. Especially the white box, several dishes are delicious. Then a creative restaurant was also very delicious, much like fine dining. Many small creative dishes were served and someone introduced them. They even replaced the mushrooms with other vegetables just for me (I don’t like mushrooms). Boys need to wear long pants and collared clothes to most restaurants, but girls can wear anything. Room service is also free for our room types. The mini bar has all kinds of drinks and snacks. Overall satisfied, I would return if the price was cheaper. Note that if the room type is not Sian Kan, many things (services and restaurants) will be charged extra, so if the price difference is not big, it is recommended to book Sian Kan. Basically everything in the hotel is free.

Everything was amazing at this hotel except for a couple things. The service was wonderful. Enjoyed that part the most. The food was also very good. Especially enjoyed the gourmet Italian restaurant, Chianti. Service there is the bomb! The pool is small and overcrowded, however. Not much seating around the pool either. The beach was sufficiently stocked with plenty of palapas and chairs, which was nice. Didn't have a problem getting a space on the beach any time of day. The color of the water in this location is absolutely breathtaking, but the roughness of the beach is tremendous. Very difficult to enjoy the water at all. Next time I will have to find a place with calmer waters. Getting a reservation for the gourmet restaurants is daunting, as usual for Mexico. I can never understand why making dinner reservations is so difficult to do at these all inclusive hotels. It is really ridiculous. The day we arrived, the ”concierge” (but really the timeshare sales person) promised to make a reservation for us for a few nights later to eat at the Italian restaurant, and she told us to check with her the day before to confirm the reservation. So I did exactly as she said but I was told that they cannot see what reservations are made until the day of the reservation. So I had to check again the day of, and of course there was no reservation made for us. They were able to give us a reservation for that evening, however. Good thing because I would have really been upset had they not, especially since we were going to be leaving the next day! Soooo very tired of this BS at the all inclusives. It's coming to the point where it's not even worth it to do the all-inclusive anymore. So very ridiculous, I swear. Something so easy has to be so difficult for them. Anyway, I wouldn't stay here again because we were not able to enjoy the pool at all, nor the beach because of the roughness of the water. Almost constantly there is a volleyball game going on in the pool and there's no room for anything else unless you want to get hit in the head by the ball! But the music around the pool was good most of the time.

It was really nice hotel. But we went with cheaper rate, so the room doesn't have ocean view, facing the road. you could hear the cars/buses running over night. Otherwise, very good economical hotel. Try to avoid the road facing road.

We love this hotel and especially thanking to the staff and Rocio Escovar for making our stay extra comfortable and feel us very welcome! Thanks to her we stayed twice longer than initially planned and later came back for two more nights . Ocean is beautiful. Security is good , Argentinian restaurant food and service super good . Small things we didn't like was that pool works only till 22:00 which is to us very short as we like to have a swim befor sleep and adults pool only could work till 12. Would be perfect . Also kids in a pool for adults only - need to be more strict . All other was good .

Hotel is located at the north east point of Cancun strip, which allows to have an access to the beach at the northern side as well as at the eastern side. Both of the beaches are hidden from big waves by the piers. Turquoize suites are spacious and well maintained with an amazing view of the sea. Hotel territory is big enough for walks around it. Sea view from different spots is really beautiful. Hotel has several pools so that the clients can choose one suitable for them. There are several restaurants and bars in the hotel as well, which brings some diversity of options. Hotel staff is very friendly and polite. Service is really good. Overall nice impression of the hotel. Turquoize suite also has a separate building, which is more quiet and a separate swimming pool with a good view of the sea. Definitely recommend this hotel to all sorts of visitors. The only thing that can be better is the food. I would give 4 points out of 5 for the food, it can be more delicious and special as well as the cocktails in the bars, but maybe it’s because of the “all inclusive” type of the service.

Hotel service is very good. The staff all greet you with a smile and are professional. Even though I am not fluent in English or Spanish, they made quite an effort to understand what I was saying. It's impressive that room service is available 24 hours a day, and they always check for allergies. There are sufficient amenities. Meals can also be reserved through the hotel app, which is very convenient and friendly. One side of the hotel has not yet been completed, but the future of the hotel is promising. They run a shuttle to the beach club with a view of the Caribbean Sea, and they are friendly there too. I hope that if you can take a golf cart from the hotel to the bus stop, it will be easier to get around the hotel zone above or by bus downstairs. I'm going to have a good rest.