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Hello! This was our first time staying at this hotel. The grounds are large and beautiful, and the rooms are clean. Housekeeping and towel replacement are done daily. We stayed on the 2nd floor and had a nice view from the balcony. There are several swimming pools on-site, cafes, a large beach area, and plenty of sun loungers. Beach towels were provided. The food (we had breakfast only) was delicious. The selection might not be as huge as in Turkey, but it's quite sufficient. We missed leafy greens a bit, but on the bright side, there was plenty of fruit. We always found something to have for breakfast. We had lunch and dinner at cafes near the hotel. We only have positive impressions. I highly recommend the hotel and would stay here again without a second thought.

I have a very pleasant stay here. At 2014 back then when it is still Nikko, my brother had his wedding here and I appreciate the hotel still have their name hang in the wall near Wiwaha Chapel. The room is spacious and clean. The AC works really well. View from our room is so beautiful. Make sure to book the ocean view to enoy the beauty of Bali. We had Mexican dinner at Grain Restaurant, delicious food with Latin live band boost up the mood. Thank you Mrs. Sumerti for the hospitality during dinner. Definitely stay here if I visit Bali!

Ramayana Resort & Suites – Our First Bali Anniversary Stay ⭐⭐⭐⭐ This was our first trip to Bali, and we chose Ramayana Resort & Suites in Kuta to celebrate our wedding anniversary. We stayed for 6 days and 5 nights, from 24–29 August, in a Grand Deluxe Room (Room 745). The resort has a pleasant and relaxing environment, and the location is excellent. Everything we needed was within walking distance, including Kuta Art Market, restaurants, eateries and convenience stores. This made it very convenient, especially for our first visit to Bali. The buffet breakfast was one of the highlights of our stay. There was a really good spread with plenty of choices, and we enjoyed the breakfast throughout our stay. Although Ramayana Resort & Suites is a 5-star resort, we felt that some aspects of the room could be improved. The bathroom was not as clean as we would expect from a 5-star property. It was still acceptable and usable, but the cleanliness could definitely be improved to meet the standard we expected from a 5-star resort. There was also only one suitable plug point for charging mobile phones. Although there were USB ports available, they were not USB Type-C, which made charging modern devices a little inconvenient. The biggest issue was the very low water pressure in the shower. We informed the front desk about it, but unfortunately, it appeared that no action was taken, and the water pressure remained extremely low throughout our stay. Apart from these issues, the rest of the room was fine and comfortable. Unfortunately, on our second day in Bali, we had a frightening experience while walking to dinner. In front of Yan’s House in Kuta, two men approached us from behind and tried to pull the chain from my husband’s neck. My husband managed to push one of them, causing the chain and pendant to fall. Thankfully, the thieves did not manage to take the jewellery, and most importantly, neither of us was injured. We immediately informed the resort about what had happened and asked whether they could assist by checking the CCTV from the neighbouring hotel, Yan’s House, as the incident happened right in front of it. Unfortunately, we were told that they could not do so and were advised not to wear gold jewellery while walking around. We understand that the resort cannot be held responsible for an incident that happened outside the property. However, as guests, we would have appreciated a little more assistance or guidance following such a frightening experience. Despite the unfortunate incident, we had a pleasant stay at Ramayana Resort & Suites, particularly because of its excellent location, good breakfast and pleasant environment. That said, for a 5-star resort, we feel there are areas that could be improved, particularly bathroom cleanliness, shower water pressure, charging facilities and guest support following safety incidents. For anyone staying in Kuta, especially first-time visitors to Bali, please be extra careful with your belongings and jewellery. Avoid displaying valuable jewellery, keep your mobile phone secure, and remain alert when walking around busy tourist areas. We were fortunate that neither of us was hurt and that our jewellery was recovered. This was our first Bali trip and our wedding anniversary, so while we had many enjoyable moments, the robbery attempt was certainly a frightening experience that we will never forget. A resort with a great location, excellent breakfast and a pleasant environment, but with some room for improvement to fully match the expectations of a 5-star property.

We decided to stay at this hotel for a night before our fishing trip, and we are so incredibly glad we chose this place! From the moment we arrived, the experience was wonderful. The location is very convenient, and the sea here is just great for relaxing. A special huge thank you to the staff, who are absolutely sweet and highly responsive. We want to specifically mention Nicho at the reception and the Duty Manager, Ryan Bawa, for their excellent hospitality. Right after we checked in, they even called our room to ask if everything was okay and if we needed anything-such a thoughtful and attentive gesture! For families, this is a fantastic choice because the nannies in the kids' club are wonderful and take great care of the little ones. The dining experience was also a big highlight. The food portions are very large and satisfying, and the breakfast is simply excellent. We highly recommend this hotel and will definitely be returning!

This hotel is to be avoided if you are a young family and not using the all inclusive facility. We were booked for 9 nights but cut our stay short by 4 days as we didn’t want to stay longer and feel like we wasted our time here. The hotel facilities are ok with a good sized pool with pool bar and access to a beach. There are two restaurants also. However the service of this hotel is lacking. We have a small child and requested a ‘quiet room’ as per the booking options and we were put in the room closest to the lobby and reception. The hotel also scheduled live music and bands to play every 2 nights in the hotel lobby until 11pm which obviously was a difficulty with the earlier bedtime for a 2 year old and the music being about 10 feet from our room door. The room was ok and had everything you would need in theory, however it was dated and it is common for rooms now to have a smart tv but the tv in the room lacked this feature. The room was cleaned daily but there was a few days were they didn’t provide enough the towels for the amount of people on our booking which is frustrating. Also, you are not provided a clothes drying rack in the room so we had nowhere to place our swimming costumes after a day at the beach. The booking included breakfast which was ok, nothing special but definitely adequate. The restaurants at lunch and the evening focused on buffet style or a small à la carte menu which obviously is geared towards the all inclusive guests. We didn’t eat here for lunch or dinner after the first day as it was not worth the money as a non all inclusive guests. A big frustration was the speed of service and also not all staff are trained on how to take payments so whether ordering a coffee at breakfast, getting the bill at lunch or ordering a drink at the pool bar you have to wait a long time until a server who can take payments becomes free. The pool and beach as mentioned in theory are good. However the hotels rules on reserving sunbeds is crazy. Guests are down at 6:30 reserving sunbeds and then leave for the rest of the day and only return throughout the day meaning no one else can use these. I was up everyday at 7 with a toddler and I was too late. For the 5 nights we stayed, we were unable to sit by the pool once and only got to sit by the beach twice. The hotel are aware of this and this caused arguments between guests which the hotel didn’t solve and turned a blind eye hoping the problem would go away. The guests - there was something about this hotel that gathered a large amount of rude guests. From common courtesy to actual physical fights between guests at the beach. This was not a friendly atmosphere or environment. Finally check out - we checked out 4 days early as I mentioned but upon check out I was almost forced (still not sure why) that in order to check out early I needed to sign a piece of paper stating that I wouldn’t post a bad review or post on social media about the hotel. Hence the anonymous review. This left an even worse stain as with the rush of wanting to leave it only dawned on me after being in the taxi out that it’s the first time I’ve ever had to sign something to check out early. No sorry from the hotel or how can we improve just we are forcing you not to complain. I would not recommend this hotel to anyone. Avoid

I stayed here for one night before heading back home. The room was spacious, very clean, and well-equipped. It was also quiet. Upon check-in, we were given two complimentary breakfast vouchers for YOLO, which is just 20 meters away. The hotel is located inside a mall, which was quite lively, making it convenient for dining and other activities. I even stumbled upon a candy store, a Singaporean brand that brought back childhood memories for my daughter, so I picked up some sweets. The staff were very friendly, and the bed and pillows were comfortable. The only downside is that the detergent they use for the linens has a very strong fragrance. I'm quite sensitive to smells, but my daughter and mother didn't seem to mind it.

My stay at Kenran Resort Ubud was mixed. I had specifically booked a room with a terrace on the 2nd or 3rd floor, but when I arrived, I was given a room on the 1st floor instead. Unfortunately, the room had a very strong mold smell, which made the first night quite unpleasant. I raised the issue with the staff, and only after a fairly long discussion did they agree to move me to another room the following day. Once I was moved to the 3rd floor, the experience changed completely. The room was much better, and the views from the resort were genuinely beautiful. My main advice to future guests would be to check the room carefully when you arrive, especially if you are placed on the 1st floor. Based on my experience, I would personally avoid the first-floor rooms. The breakfast was another weak point for me. The menu felt limited and could definitely be improved. Overall, the resort has amazing views and a lot of potential, and my stay became very enjoyable after moving to the 3rd floor. However, the first-day room issue and the breakfast quality stopped it from being a great experience from the beginning.

First of all, the price is reasonable and the location is not bad However, the facilities are old and the breakfast is not very good The water in the pool was cold so I couldn't enjoy it properly

was genuinely surprised by the hotel awaiting us. Though quite distant from Ubud’s city center, it captured classic Ubud charm with rice fields just steps from our rooms. My friends and I felt uneasy driving through narrow alleys lined with nearby ruins, questioning our choice at times. Yet venturing deeper unveiled a hidden oasis, where enthusiastic staff greeted us with special welcome drinks amid serene vibes. We were then led to our room, its balcony overlooking the verdant expanse—a true paradise found.

⭐⭐⭐⭐⭐ An Exceptional Luxury Experience at Svanata Bali Our stay at Svanata Bali was truly exceptional and exceeded our expectations in every way. From the moment we arrived until our departure, we were treated with genuine warmth, professionalism, and an incredible level of personalized attention. We were especially impressed by the room upgrade and the thoughtful care the team showed throughout our stay. They made us feel genuinely valued and gave us a wonderful VIP experience. A very special thank you to Ahmad Fikri, the manager, who was an absolute gentleman. His professionalism, kindness, and attention to detail truly stood out. He personally made sure we were comfortable and well taken care of, and he even offered us complimentary transportation to the bazaar, which was such a thoughtful and generous gesture. We would also like to sincerely thank Angga, Agus, and Adel for their assistance during our check-in and check-out. They were welcoming, attentive, and professional throughout. A special mention to Gerri at the restaurant for his excellent service and warm hospitality. And of course, thank you to our wonderful bellboys Alvin, Kevin, and their colleague — unfortunately, I cannot remember the third gentleman’s name, but I have a photo of the three of them smiling. They were always cheerful, helpful, and ready to assist whenever we needed anything. What truly made our stay special was not only the beautiful resort, but the people behind the experience. Every interaction felt personal, genuine, and thoughtful. The team consistently went above and beyond to make us feel welcomed and appreciated. Svanata Bali is a place where luxury is not only about the property, but about the exceptional hospitality and attention to detail. We are very grateful to the entire team for making our stay so memorable, and we would absolutely love to return. 🤍✨