Find5-Star Hotels in Yilan

"Everything was perfect only check 3 times just successful. First time: 2.40pm room haven’t done yet Cou 3pm check in, so we went to tea break ( hotel preparation) Second time: 3.00pm : still no yet, we go outside walk around Third time: 3.30pm ONLY DONE 4 rooms 4.30pm just get LAST room. So disappointed about this. No any further action about late preparation"

"We recently stayed at Wellspring by Silks in Jiaoxi for a short getaway with my 7-year-old child, and it was one of the most relaxing and family-friendly stays we've had in Taiwan. Location: The hotel is just a 5-minute walk from Jiaoxi Train Station, making it easy to arrive with a child and luggage. One of the best parts is how close it is to all the great local eateries—from traditional ********* breakfast spots to noodle shops and dessert places, everything is within a short stroll. We loved popping out for quick meals and snacks without planning too much. Even though it's centrally located, the hotel feels like a quiet, relaxing retreat once you're inside. Room: Our room was modern, clean, and thoughtfully designed. The private in-room hot spring bath was a huge hit—not just for me but also for my 7-year-old. The water temperature was easy to adjust, and it became our daily ritual to soak and relax. Kid-Friendliness: Although the hotel has a stylish, adult-focused vibe, the staff welcomed children. They provided child-sized slippers, which made my little one feel like a VIP guest. The rooftop pool area was also suitable for kids (with supervision), and we spent a lovely day splashing around with mountain views. One thoughtful bonus: even after we checked out, we were still allowed to use the rooftop pool and hot spring facilities. That extra flexibility made a massive difference for us — it meant we could enjoy one more relaxing soak and a bit of pool time before catching our train home. It showed how the hotel goes the extra mile to accommodate families. Facilities: The rooftop infinity pool and hot spring area are just as beautiful as in the photos—peaceful, scenic, and well-maintained. There's also a cozy lounge with complimentary snacks and drinks, which came in handy for quick breaks between activities. Everything felt clean, well-designed, and easy to access, even with a child. Service: The service was warm, professional, and genuinely kind. The front desk staff were helpful with suggestions for nearby places to eat and always greeted my child with a smile. They made us feel welcome from start to finish. Breakfast: Breakfast was a treat for adults and kids — a great mix of Western and ********* options. My 7-year-old especially loved the fresh fruits, scrambled eggs, and mini croissants, while I enjoyed the local touches like sweet potato porridge, scallion pancakes, and handmade soy milk. Overall: Wellspring by Silks is a perfect blend of peaceful luxury and family-friendly comfort. Whether traveling solo, as a couple, or with kids, it's a great spot to unwind and enjoy the best of Jiaoxi's hot spring culture. We're already looking forward to our next visit."

"We have a wonderful experience at this hotel with exceptional friendly and helpful staff. Only thing that needs to improve is the breakfast buffet area selection choices. Would expect more selection for an Spa Hotel"

"If I had to find a flaw, it would be that there is no place to put clothes in the bathroom. Other than that, it was very, very good. My wife and I came to Yilan for the first time. She was very satisfied with the scenery outside the room and the meals (dinner and breakfast). We will come again next time if we have the chance."

"My husband and I stayed at this resort for one night and we greatly appreciated Ishi Chen, Nancy Wu and Peggy Wu’s help. We are an old couple with medical issues and the room we received upon check-in was starting to cause my allergies to flare up. Upon speaking to Nancy and Peggy, they listened to my concerns and reported to Ishi, who helped us change our room. As my allergies can cause severe issues to my body, we were afraid that we wouldn’t be able to enjoy the rest of our trip in Taiwan. But with the help of them, I didn’t experience an allergic reaction and was able to enjoy the rest of our trip. Ishi, Nancy and Peggy were extremely professional, responsible and kind, so that we could create such precious memories on our trip. Thank you so much."

"The bed is very good to sleep on Space planning: The bedroom and the bathroom will not disturb each other. Great variety of breakfast options The guy who greeted me at the hotel entrance was very polite and nice. The hot spring is very comfortable♨️"

"Its was very clean, service was good as well, able to provide baby cot, baby bath tub. The private hot spring was the highlight, very comfortable, has nice view while having it. Breakfast was decent, wide range of food selection. Overall it was very valuable."

"After the renovation, it is full of Japanese style. Dyson equipment in the room～～Big plus😊😊😊 Although some floors still retain their original design and use But it can be seen that the greatest efforts have been made to change New look, new feeling All great A new experience for a family of four is all about enjoyment and happiness Ahhh, there are flowers in the room, restaurant and toilet. The restaurant has placed it at every dining seat. The careful ingenuity and details make people feel relaxed and happy 🩷❤️🧡💛"

"The hotel service is definitely worth a thumbs up, whether it is the front desk reception or the door concierge, they are polite and professional. The room is clean and the bathroom is very clean. The children wore white socks and stepped on the floor, but it was not dirty after a day. There are two hot springs, hot and cold, and it is very fragrant to sleep after a good bath."

"Kawayu Spring Flagship Hall is highly recommended for children. There is a ball pit, electric cars, and a switch. There are children's swimming pools, slides, and more than 10 different hot spring pools outdoors. The children played until they didn’t want to leave. Worth recommending"