This is an older five-star hotel in Xining. I booked a high-floor deluxe twin room, trusting the old reputation of five-star hotels. Upon check-in, they gave us three boxes of specialty Qinghai yogurt. The room wasn't particularly spacious, and the facilities were quite standard, not really feeling up to a five-star rating. The mini-bar fridge was empty, and only tea bags and instant coffee were provided. There was bottled water on a table in the hallway, available to grab anytime, which is good since Xining is quite dry and you need to hydrate. The bathroom was a bit small, with a regular toilet and shower, and the shower pressure was a bit low. The hotel offers a variety of pillows, and the towels and bath towels in the room were very comfortable to use. The standout items at breakfast were the beef noodles and 'zhusheng' noodles.
Highly recommended hotel! Firstly, the front desk staff were warm, efficient, and professional. Seeing that we had a child, they proactively upgraded our room based on availability, making the whole process smooth and comfortable. Secondly, the hotel rooms are well-equipped, with relatively new facilities, air conditioning, and spacious, clean interiors. Thirdly, during peak delivery times when the robots were overwhelmed, the hotel staff helped deliver our takeout to the room. Their service-oriented mindset and willingness to go the extra mile for guests were impressive. Fourthly, the location is very convenient, making dining, entertainment, and shopping easily accessible. Overall, I personally think this is a hotel worth recommending to good friends.
The stay experience was very good, the room was clean and tidy and quiet, and the facilities were complete. Xiao Xu's service is warm and patient, the response is timely and thoughtful, the work is meticulous and intimate, the overall is very satisfied, the next stay will choose here 👍