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I parked the car In an indoor car park as advised by the hotel reception and want to pay the car park fee when check in. However, the reception asked me to pay the car park fee at the machine. The next day when I drive the car out after I pay the car park fee. I found two penalty ticket charging me 160 Canadian dollar. The hotel tell me that the car park is completely independent from the hotel and they can do nothing.

The staff were very patient and helpful. The manager let us to check in early in the morning when our flight arrived, which was appreciated. The location is excellent and the room was spacious and cozy. It had a nice lake view. The included in-room breakfast had a variety of tasty options. The Lobby floor restaurant ‘Honey Salt’ had high quality food at reasonable prices. We enjoyed dining there. Overall, this was a great hotel. The staff went above and beyond to assist us. The rooms and location were very comfortable. Both the in-room breakfast and restaurant options were excellent values. I would highly recommend staying here.