LLorena CNice hotel apartment, across from Civic Center station with underground parking. Very good service from front desk staff. A lovely space with coloring area in the lobby, restaurant are precursor to the apartment: full kitchen, living room, dining area, two tvs, balcony and bedroom, kind of classic Marriott style. But unlike Marriott there were no extra towels, bathrobes, slippers or toiletries beyond soap and shower cap.
The restaurant hours on the key are incorrect. The restaurant closes at 930pm although front desk said only the kitchen closes at 945pm. Anyway the mix up led to none of our interactions with the reticent restaurant's staff for room service. The restaurant takes a daily siesta too, though the key says weekends only. The 12 doesn't let Door Dash come to the apartment, only the lobby. However, 12 Staff will deliver if anyone's available; otherwise you have to go to the lobby.
All in all, it was a very pleasant stay.
AAlexa Nicole-SegallisThe front desk superviser (I think her name was Vee) and Alexis were wonderful, The blind date with a book was such a fun and awesome idea! The pool was beautiful, and the hotel itself had a lot of character. Great walking distance to Buckhead village, would definitely stay here again~
MMohamed SidamarThis is not my first time here , I used to be very nicer when it was Thompson , now the service is very bad specially, the guy who fill out the bar inside the rooms he’s very very rude .
1170197****This is equivalent to a business hotel in China. It's important to note that this hotel only offers valet parking. Although there's only a 10-meter distance from the lobby to the parking spaces, you can't park yourself. They'll send you a link to pay online, and you're expected to tip when you pick up your car. Parking is very cumbersome and time-consuming.
EemanI recently stayed at the Courtland Grand Hotel during a conference in Atlanta. The hotel is conveniently located in the heart of downtown, with easy access to major venues and public transportation. The lobby is spacious and has a classic charm, and the staff at the front desk were friendly and accommodating during check-in.
However, there were a few areas where the experience fell short. The room was clean but felt dated, and the room lights are not enough to light up the room. Housekeeping was inconsistent—some days everything was well-stocked, while on others, they will clean room while you are inside. The elevators also seemed slow, especially during peak hours.
Destination fee failed to collect upon check-in. I received a letter on the door of the unit and you cannot enter the room without paying on it.
Need to ask for the complimentary bottle water, never been provided upon check-in also the same for the dental kit.
Overall, it’s a decent choice if you’re attending an event nearby and looking for a central location, but there’s room for improvement in amenities and room updates.
MmarmartintinVery good location just next to everything in the downtown. 5 mins to Olympic park and world of Coca Cola, plenty choice of restaurant nearby,
Check in at 11pm, staff with good service and polite. Get a $5 coupon for Starbucks. Nice view from the room. Breakfast has quite a numerous of choice.
AAnonymous UserWe had a very short rest night for our connecting flight out of Atlanta, about 6 hours only, We booked at this hotel because it is close to Lenox station and the area is considered safe in Atlanta. We can walk from the station to the hotel with luggage at night and back to the station in the early morning. The rooml is clean and with full amenity. We usually rent a car when we visit more days in Atlanta. If the hotel could offer free parking for the hotel guests, we will choose this hotel again.