Featured facilities: Conference room, Bar, Wardrobe
Very Good
137 reviews
8.2/10
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9.3/10
Great
GGuest UserReally enjoyed our stay, the suite was so comfortable and spacious. Extremely clean, modern and great facilities.
Very comfortable bed and a great shower.
The kitchen is a real bonus, ideal for longer stays.
Breakfast was tasty and plentiful.
Staff were polite and friendly.
Safe car park and the location is very pleasant. The walk into the city only takes about 15-20 minutes. Great value for money, will definitely use next time we’re in Cardiff.
GGuest UserI requested a room away from the road and got one which was appreciated. Really warm welcome from reception staff on arrival and in the restaurant at breakfast, which was excellent. Reception areas, bar, restaurant and lifts were all modern, clean and offered plenty of seating. Our room was very clean and the bed/pillows were very comfortable. If i was being really picky the room, bathroom and corridor could probably do with a refurb or bit of tlc but for a 1 or 2 night stay the hotel ticks all the boxes and we were really pleased that we chose Holiday Inn.
Tthe travelling brummieBest hotel I've been to so far all the staff day/night was well mannered happy helpful joyful staff from reception to dinning down to the cleaners all have above and beyond with my stay from the moment I arrived made me feel equal as im disabled the lift access was easy to use helpful with my luggage straight away no waiting around reception was brilliant excellent communication got my room card really quickly no waiting around 3 lifts so plenty of access to floors my room was beautiful spacious easy access with quick card entrance with electric door just swap and the door opens for you with one press button to exit bathroom has all disabled access toilet bars shower seat with arm rests your able to move from side to side which helps getting to dry floor food was amazing from breakfast buffet massive selection you got to try the mixed fruit juices red and green flavour explosion have your great British fry up with a croissant and cappuccino for afters even had reserved table with easy access with out asking help with service if you want your breakfast brought too your room i highly recommend you stay in the Leonardo hotel for best stay on what ever your needs great tourist's while on your stay you have to visit the castle
GGuest UserI have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation.
CCHEI WAI GRACEThe apartment is very clean and convenient. Walking distance to the nearby supermarket and restaurants. It’s only 3 minutes drive to the University of Cardiff.
GGuest UserThe hotel was nice, as it has a lovely swimming poo, so na and steam room. Very few chair for relaxing in the pool area, some people were sitting on the floor with their towels. Breakfast was the same with bit of change in their biscuits cereal. Bad side for food is that they offered scamble eggs only, fried and pouches eggs and omelette they charge for them.
It was my first time at the hotel or in Cardiff, it was Xmas even they seem kinda busy check in was suppose to be 3oclk but when we got there room was not ready and the receptionists were just cool about that, had to go to the desk and ask constantly which s boring.
The hotel is clean but I think their cleaning management is not up to standard, I had missing items in the room, like towels and next day I had to ask for handwash gel 100 times as it was not replaced. If you book with them maybe get yourself a suite room unlike just an ordinary room. It is a 4 star hotel was expecting a lot from them.