Spa Hotels in Cardiff

"stayed at this hotel and used the spa many times before and have always had a much better experience, which is why I chose to return. Unfortunately, my stay on 27 May 2026 was extremely disappointing. When checking in, I was asked if I would like breakfast and was told it was very nice. Sadly, the breakfast was awful. The bacon was so hard it could barely be cut, the sausages were stone cold, and the rest of the cooked breakfast was dry and cold. I mentioned this to a waitress, who showed no concern, and when I raised it again at reception and asked for a refund, I was refused. I have attached a photo showing the quality of the breakfast. I was also disappointed to discover there was an additional charge to use the spa. I booked through Trip.com, and nowhere on my booking confirmation did it mention extra spa fees. When I queried this at reception and showed my booking details, I was simply told I should have checked the hotel’s website. I do not feel this is acceptable, as any additional charges should be clearly stated at the time of booking. What disappointed me most was the lack of customer service throughout my stay. My concerns about both the breakfast and the spa charges were dismissed rather than addressed, and staff showed very little understanding or willingness to help. This experience was completely different from the positive stays I have had at this hotel in the past. Sadly, based on this visit, I would not recommend the hotel and will think very carefully before returning. I hope management takes these concerns seriously and works to improve both the customer service and overall guest experience."