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I was initially apprehensive about staying in an ”old” hotel, but my worries came to rest. It was similar to a cottage theme with very clean rooms and adequate amentities. Staff were always very friendly, greeting us everytime we leave and return to the hotel, and responds promptly to our housekeeping requests. 10 minutes from the hotel, there is a park with a calming stream, a great place to rest and rewind from the busy city life. Nearest train station is just 5 minutes walk away, and a 30-45 minutes car ride to downtown. Some downsides though, there are no nearby restaurants besides the one in the hotel, and no nearby supermarkets. Utensils were not provided in the room so be prepared to bring your own set. Hotel lifts seem a bit worn out but had not broken down during my stay. Overall, I really enjoyed my stay given the calm surrounding vibes and amazing service. I would consider returning in the future

The hotel's location is great, just a 5-minute drive from Union Station, which made check-in super convenient. The breakfast was excellent and very filling. I specifically booked a lake-view room this time, but next time I'd like to try a room facing a different direction. The service was also fantastic. After checking out, we went to Niagara Falls and were able to store our luggage at the hotel for a full 24 hours, completely free of charge. The bellman was incredibly helpful and even assisted us with our oversized bags.

The hotel's location is super convenient! It's just a ten-minute walk to the Eaton Centre in Mong Kok. There are tons of great food options nearby, like Japanese BBQ, Korean cuisine, and various Western restaurants offering burgers and more. The front desk service at the hotel was excellent, and a special thanks to Dajai for the warm hospitality.

The receptionist was friendly. Check-in was seamless. The room assigned to me was as requested; I requested a room far away from the elevator, and they fulfilled it. I would like to see a proper breakfast buffet at the hotel in the future (they only have a cafeteria now). The location was within walking distance of Union Station, which was what I needed.

Stayed here recently and overall had a decent experience. The AC worked really well, which made the stay comfortable. The room itself was a bit on the small side even though it had a king-size bed, so there wasn’t much extra space to move around. I was a little disappointed that the room didn’t include slippers or a kettle, which I honestly expected. I did ask reception for hot water on one of the days though, and they were kind enough to provide me with a small cup, so service was appreciated. Breakfast was okay with a decent variety and a good range overall, although it was almost the same the next day and the fruit selection was slightly less impressive. Still, it was satisfactory for a short stay but needed a few improvements.

The parking, although costing, could not have been more convenient. The location was also outstanding, being so close to the CN-Tower and many restaurants. The unit was great and I'm so glad i requested an upper floor with a balcony as the weather was nice and we sat out there many times, day and night. So nice having two bathrooms and the extra bedroom for extra space. Very well appointed as well. I left to go to the hockey game and realized I had left my key in the room and I was freaked as I didn't know how I'd get back in, as the rental company is not onsite. I got in touch with them and they reminded me that it must be unlocked as the key is need to lock the door from the exterior. Stupid me didn't remember that so disaster averted, although the unit was unlocked. The concierge did go up to make sure it was indeed unlocked and untouched to their eyes. Overall, would love to come back and stay there again, totally satisfied. Thanks again for your assistance with the key debacle..MSP

The rooms are new and the location is convenient. The shuttle bus is fast and efficient, but since it also picks up guests from the Hyatt, it often gets too crowded and there aren't enough seats. The breakfast is better than Holiday Inn, but it can't compare to Crowne Plaza in China. The front desk staff are very friendly.

I highly recommend the balcony room. Opening the sliding door leads right out to the lawn and trees, and standing on the terrace gives you a real vacation feel. The room type is spacious, and while the bathroom fixtures are a bit dated and could use an upgrade, the hygiene is good, and the hotel is generally well-maintained. The breakfast is also tastier and more varied than in the UK. It's a very standard hotel overall.

I was somewhat disappointed by the lack of prior communication regarding the check-in procedure. Upon arrival, we entered the loby area, and we were welcomed by the security officer who explained to contact the company for instructions which included sending photos of my ID along with a separate image of me holding it. After paying a deposit, we were finally granted access to the apartment. This process took nearly an hour, and we were surprised to find that our unit was located on the 48th floor of the tower. While this didn’t bother us, it would have been helpful to know in advance, especially for those who suffer from vertigo. Reliable Wi-Fi is essential, as a lack of connectivity can be quite problematic. The apartment itself was small and cosy, offering impressive views of the CN Tower. However, upon our arrival, the driver was still drying towels and bedding, which I found to be inappropriate. The small balcony had very dirty glass that had not been cleaned, and the kitchen was not entirely tidy. Additionally, the bedroom carpet was heavily stained, and we were required to remove our shoes. Upon checking out, we had to take out the trash and wash the towels, bedding, and dishes, which consumed another hour of our time. I couldn't help but wonder what the cleaning staff was doing. It’s worth noting that a deposit was taken, and failure to adhere to the rules would result in its forfeiture. Although I generally avoid complaining, We felt overwhelmed by the expectations, especially after paying for our vacation. Furthermore, if extending the stay for a few additional hours, there is a significant extra charge. The elevators were consistently busy, and during our departure, the security personnel in the concierge area were rather rude, insisting we leave the lobby despite the presence of chairs and tables. We simply wanted to arrange our next ride without having to do so on the street. Overall, I enjoyed the experience, but the apartment could benefit from more thorough cleaning, and the rules could be more accommodating for guests.