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Staying for 16 days with the family. First week was great bar the meals at dinner. Beach at Hilton was great, the rooms great, location good. We went half board so we had to eat in a pub type restaurant called speakeasy where people were smoking drinking and playing pool. We attended twice and then stopped. Muslim family and not happy to dine where people watching the football smoking an drinking whilst trying to eat. First time eating the food was bland and we ordered a chicken burger, it was raw so they made another burger but obviously not enjoyable. Second time the staff put our whole order on someone elses table then after a few minutes took it off their table an put it on ours. (God knows if it was touched or coughed on) We decided we were not going there again. Spoke to reception who said we can order room service to our room rather than eat at speakeasy. This was great for a few days but the menu never changed and got boring and eating where we slept was becoming un enjoyable. We then told housekeeping there was an odd smell in the bathroom so he cleaned the bathroom. Smell was still there all whilst having to eat our food in the room. We then complained and they came to fix the smell as it was getting worse. He came and sprayed something in the floor vent. At 2am a few days later we heard a bang and water grushing, it came from a boiler room so we called reception and they sent someone out, he turned the water off but hadnt said so, so in the morning both rooms had no water so we could not take showers and we missed breakfast as they came to fix the issue whilst we waited (no offer of room change either). Tried to go to the hilton beach as had for past 9 days and they said its now chargable, nobody informed us of this change and they said they only just found out but then this should have been stated on arrival that its not normality and can change any day instead just go and take a towel and go to the public beach on the sand as theres no beds! Pool bar not open so you have to order from the lifeguard who calls room service and waiting to get a drink of water in the heat, which is not sign posted so you would not know. You just think the pool bar is closed as its shutter down. So thankful for Shaban an his team who truly looked after us with food and we attended his restaurant on the 2 days it was allowed to open, apart from that the food was not good. Highly recommend Shaban so professional caring sympathetic and respectful to our needs. He needs a promotion and pay rise as he goes above and beyond for the care of visitors! On day of leaving we went to get a quick lunch at jones grocery and the lady said i have to check if you missed any meals to see if your eligible to eat! We said we have missed a few so its fine, had us waiting a while which became ridiculous and embarrassing so we just left. Met with guest relations and didnt get any sympathy or an apology for the inconveniences caused which led me to make this complaint. I totally understand the situation in Dubai with closures and staffing as i am a frequent visitor but i do not feel we were completely not respected not taken care of correctly and my children did not have a good time at the hotel. Unfortunately i feel as though i would not stay here again.

The hotel's location is truly incredible. The metro station is right in front, a 3-minute walk away, as is the taxi rank. The studio is spacious, even for two people for an extended stay. The housekeeping service is excellent; they clean every day. Water, coffee, sugar, tea, and milk are provided by the hotel. The kitchenette is very spacious and well-equipped for preparing meals. The refrigerator is very functional and large enough to store food. The staff is truly excellent and attentive. The breakfast is decent.

The environment is great, the service is excellent, and check-in was a breeze. Unlike some hotels that demand a deposit upon arrival, this one doesn't. Plus, it's quite well-equipped; I've stayed in other Dubai hotels that didn't even provide slippers or toiletries, but this one has them. It's also very convenient for getting around and shopping.

The place is beautiful, the hotel is quiet, and their service is great with respectful treatment. I will definitely visit again. I loved the location, the view, and the breakfast.

I had a wonderful stay at this hotel. The staff were incredibly friendly and attentive, always ready to help with a smile. The room was clean, comfortable, and well-equipped with everything I needed. I especially appreciated the peaceful atmosphere and the excellent amenities. The location was also very convenient, making it easy to explore the surrounding area. Overall, it was a great experience, and I would definitely stay here again and recommend it to others.

I stayed here mainly for the convenience. Across the street, there are all sorts of eateries, convenience stores, and supermarkets. Everything is very handy. Plus, you can ride a scooter for about two minutes to get to the subway station, which is super convenient. Personally, I think it's pretty good.

⭐⭐⭐⭐⭐ Excellent Stay and Great Hospitality! I had a wonderful experience at this hotel. The rooms were clean, comfortable, and well-maintained. The staff were friendly, professional, and always ready to help. The atmosphere was peaceful, and the service was excellent. Overall, a great place to stay with good facilities and hospitality. Highly recommended!

Stayed for 3 nights and I would say it was a decent experience for the price I paid. My purpose for providing this review is to help people know what to expect because I personally striggled to find very helpful reviews on this platform. I hope this helps☺️ Dates: Ocotber 2-4, 2026 Room: 219 Lobby: Very clean and modern. Not too huge, but spacious. The bar is located there and I thought it was closed coz I would come back from work at around 11PM and I couldn't really hear any music. Until one night, someone came out and I finally heard the music, so I would say soundproofing was great. Breakfast: I booked the room only option. When I asked the front desk how much it would cost if I wanted to get the breakfast buffet, he gave me a voucher and I only paid 39AED. I only ate their once because even though the food was delicious, the options were very limited. Deposit and pay at hotel charges: I was prepared to pay something as mentioned here in Trip, but the front desk said all was paid for so I had extra money to spend 😁 Service: 24/7 reception. They were all friendly and very accommodating. No language barrier too💜 Room: Now this is specifically for the room I stayed in which is why I indicated it above. Other rooms may be different. My first impression was that everything looks clean and nice. Bed was well made, there's one red couch good for one person, and the TV was an okay size (I didn't get to use it coz I have my phone). There are quite a few things I didn't like about the room after fully checking everything. 1. The full length mirror had a tiny crack. Not a problem with me, but I was afraid they might charge me for it so I took a picture to show as proof that it was already there. I didn't report it coz I also thought maybe they already know and just didn't have any opportunity to replace it yet. 2. The room was supposed to be non-smoking, but not only did the room constantly smell like some just smoked there, but it also smelled damp (probably coz of the carpet). I'm okay with the smell of cigarettes coz I used to smoke too. It was the damp smell that really bothered me. This problem can also be smelled as soon as you step out of the elevator and into the hallway. 3. Bed was really comfy, but I had to ask for a blanket coz I thought they forgot to put one. Turns out that the white sheet on top of the mattress topper was already the blanket😅 I thought there was supposed to be another layer after the mattress topper coz it was so thin that I could see the mattress through it. 4. I was expecting to have a slipper coz it said on here that it will be provided, but there wasn't any in the room. 5. The lights in the bathroom were too dim for me. The bathtub has a shower head, but there's also a separate shower space. I wanted to use the bathtub but there's a yellow stain so I didn't dare use it😅 Water temperature was nice though. 6. There's only 1 socket near the bed which was on the left side. 7. Phone on the bedside wasn't working. I had to use the one on the office table when I had to call reception. 8. My room seemed to be part of a connecting room as there was an extra door near the windows. My issue with that is the walls weren't really soundproof and I got woken up in the middle of my first night with a group of people laughing and shouting (I honestly thought they were fighting😅, but seemed like they were all just drunk). 9. AC was really great though I had to lower the fan speed coz the motor was really loud when I got in. My suggestions to the hotel: If you have any plans of renovating, might be best to not use carpet, or you should probably do a more thorough cleaning. Also, please use better smelling shampoo and conditioner 😁

My stay at this hotel was absolutely fantastic! The moment I walked through the doors, I could feel the warm and attentive service atmosphere. The front desk staff were all smiles, and the check-in process was quick and efficient. The room was exceptionally clean and tidy, with a soft and comfortable bed that just made you want to sink in and get a good night's sleep. The room facilities were also comprehensive, with the TV, air conditioning, and other amenities working perfectly, and there was plenty of hot water.

We stayed at the hotel as a family and, overall, our stay was comfortable. There were a few things that could be improved. The desk lamp was not working, the USB Type-C charging port did not work, and there was no notepad or pen in the room. The most disappointing part of our stay was the lockers with combination locks in the shower and pool area. None of the locks seemed to work, and no member of the staff could explain how to use them. What was even more surprising was that the lock codes were written directly on the lockers, which made them seem neither functional nor secure. Unfortunately, we were never able to use them. The staff kept referring us to someone else, and the security staff was unable to help or provide any useful information. I would especially like to thank Julie for her warm, caring attitude every day and for the lovely birthday congratulations. She made our stay even more special. Many thanks also to the restaurant chef, Viriulio. The breakfasts were excellent, especially the wide variety of freshly cooked egg dishes. Everything was delicious! I would also like to thank Bishal from Housekeeping. Our room was always cleaned on time and kept spotless and tidy. There was always enough drinking water in the room. Bishal is friendly, polite, and always responds quickly to any service requests. Thank you for your excellent work and professionalism!