Dubai Hotels with balcony

Our check in time was 3:00 PM While we checked in past 5:00 PM, when we reached room, housekeeping was still inside cleaning The room was not ready 2 hrs past check in time? Upon booking I had requested happy birthday decoration and called reception, they said they will provide complimentary dessert, it was not there, and they did not bring it at all during our stay I called, they said it will come… but it didnt, they just brought fruits which we did not touch… much later after we checked in…. We had to call for our luggage too, it was delayed, it didnt reach after our check in, it seems they lost it…. Called back asking for luggage description The room was very hot when we walked in, and AC was malfunctioning… at times it was cool but most times it was hot… and we had to call for that too Overall, the hotel was beautiful, room was spacious, you can walk around endlessly in lobby and look around but you would not expect such hiccups to take place in such a high end and iconic hotel like Atlantis The Royal Things we did not like: - Room was still being cleaned 2 hours after check-in time - Birthday requests and promised complimentary dessert were not fulfilled - Delayed arrival of luggage - AC!!! Room too warm 💔 - Had to repeatedly call reception for basic requests

Highly recommended. Everything is up to Rove's standards. Characteristic features: - Design - High quality for a 3-star hotel - Pool open until 8 PM - Iron in the room - Ice machine on the floor And so on.

All services provided were excellent, and the reception staff were very kind and helpful. Plus, the location is absolutely fantastic!

Assalamu alaikum! Our whole family, including our two daughters, stayed at this hotel and we were absolutely delighted! The hotel is simply magnificent. The location is ideal — just about a 15-minute walk to Burj Khalifa, which is very convenient. The rooms were clean, cozy, and everything was top-notch. The breakfasts were incredibly delicious, with a wide variety of dishes, making every day start wonderfully. But what impressed us most was the staff. All the employees were very friendly, smiling, attentive, and genuinely tried to make our stay comfortable. It is thanks to you that we have such warm and pleasant memories of this place. Thank you very much for your hospitality! Insha'Allah, we will definitely come back to you again and will gladly recommend your hotel to our loved ones. We wish you prosperity and grateful guests!

This hotel has all the resources to be five-star, but something is fundamentally wrong with the way it is being managed. First of all, the positives: the location is good, the pool is a decent size and the gym is genuinely really good. Breakfast was 10/10. The cleaners, concierge and restaurant staff at breakfast were also lovely. Unfortunately, that’s where the five-star experience stopped for us. When we checked in, we were taken to a room that smelt strongly of mould. I actually have a poor sense of smell, so for me to notice it suggests this was not a minor issue. We were moved to another room without much fuss, which was fine. However, the second room was a double when we had specifically booked a twin. I explained that I currently have a bad back and am struggling to sleep, which is why having separate beds mattered. We were then offered either to have the bed split or move to an upgraded room—which was also a double. This was the point I started getting irritated because I had literally just explained why another double room did not solve the problem. We were tired, so agreed to have the bed split while we were out. They did this, but the resulting twin beds were extremely small and the pillows weren’t particularly comfortable either. The TV/streaming system felt dated and worked poorly, and the internet was slow. Then my niece dropped an earring. While looking for it, we noticed some of the lights weren’t working, so I used the torch on my phone. The amount of dust I could suddenly see around the room was honestly embarrassing for a hotel positioning itself as five-star. I’m really not an especially fussy guest—I just expect a clean, tidy and comfortable room, particularly at this level. By this stage, we asked Paramount if they would cancel the remainder of our four-night booking so we could move elsewhere. They flat-out refused and simply continued offering room changes. After already unpacking, repacking and moving once, I was fed up and told them to leave it. I then suggested that, as a gesture of goodwill, they could include breakfast for the remainder of our stay. I was told they couldn’t because they would “lose money”. Instead, I was offered around 10–20% off food or a spa treatment. Considering their restaurants are available on The Entertainer with buy-one-get-one-free offers, this hardly felt like meaningful compensation for what had happened. What bothered me most was the attitude towards resolving problems. Management seemed dismissive and, during one conversation, a manager repeatedly spoke over me while I was trying to explain the situation. It was simply rude. The same attitude appeared elsewhere. We went for shisha when there was a ladies’ special advertised. We were told the flavours included in the offer were unavailable, so I asked what they could substitute instead. The answer was simply: nothing. Another example: we were initially told the gym was open until 10pm with a member of staff present. On our final night, another staff member casually informed me that guests could actually use it 24 hours a day—we just needed to call reception for access. Great information to receive on the last night of a four-night stay. And I think that sums this hotel up. When something isn’t available, something goes wrong, or a guest has a problem, there seems to be very little instinct to ask, “What can we do to make this better?” Instead, the response is often just “no”, or an option that doesn’t actually solve the issue. It feels like the hotel is sailing along waiting for some magic event to turn it into the five-star property it could absolutely be, rather than addressing the basics. The facilities are there. The location is there. Some excellent staff are there. But customer service, communication, cleanliness standards and service recovery need a huge overhaul before I could consider this a genuine five-star Dubai hotel.

The place is beautiful, the hotel is quiet, and their service is great with respectful treatment. I will definitely visit again. I loved the location, the view, and the breakfast.

The room has a balcony and the service is very good. There are not many varieties of breakfast, more suitable for Europe and America. There are almost no Chinese people in the whole hotel, only foreigners. It is very close to the castle market, and you can eat and go shopping on foot.

Staying for 16 days with the family. First week was great bar the meals at dinner. Beach at Hilton was great, the rooms great, location good. We went half board so we had to eat in a pub type restaurant called speakeasy where people were smoking drinking and playing pool. We attended twice and then stopped. Muslim family and not happy to dine where people watching the football smoking an drinking whilst trying to eat. First time eating the food was bland and we ordered a chicken burger, it was raw so they made another burger but obviously not enjoyable. Second time the staff put our whole order on someone elses table then after a few minutes took it off their table an put it on ours. (God knows if it was touched or coughed on) We decided we were not going there again. Spoke to reception who said we can order room service to our room rather than eat at speakeasy. This was great for a few days but the menu never changed and got boring and eating where we slept was becoming un enjoyable. We then told housekeeping there was an odd smell in the bathroom so he cleaned the bathroom. Smell was still there all whilst having to eat our food in the room. We then complained and they came to fix the smell as it was getting worse. He came and sprayed something in the floor vent. At 2am a few days later we heard a bang and water grushing, it came from a boiler room so we called reception and they sent someone out, he turned the water off but hadnt said so, so in the morning both rooms had no water so we could not take showers and we missed breakfast as they came to fix the issue whilst we waited (no offer of room change either). Tried to go to the hilton beach as had for past 9 days and they said its now chargable, nobody informed us of this change and they said they only just found out but then this should have been stated on arrival that its not normality and can change any day instead just go and take a towel and go to the public beach on the sand as theres no beds! Pool bar not open so you have to order from the lifeguard who calls room service and waiting to get a drink of water in the heat, which is not sign posted so you would not know. You just think the pool bar is closed as its shutter down. So thankful for Shaban an his team who truly looked after us with food and we attended his restaurant on the 2 days it was allowed to open, apart from that the food was not good. Highly recommend Shaban so professional caring sympathetic and respectful to our needs. He needs a promotion and pay rise as he goes above and beyond for the care of visitors! On day of leaving we went to get a quick lunch at jones grocery and the lady said i have to check if you missed any meals to see if your eligible to eat! We said we have missed a few so its fine, had us waiting a while which became ridiculous and embarrassing so we just left. Met with guest relations and didnt get any sympathy or an apology for the inconveniences caused which led me to make this complaint. I totally understand the situation in Dubai with closures and staffing as i am a frequent visitor but i do not feel we were completely not respected not taken care of correctly and my children did not have a good time at the hotel. Unfortunately i feel as though i would not stay here again.

I stayed this hotel for 3 nights with my family, the service here is excellent. I rent a car for this trip and they offered valet parking service. The hotel is closed to the monorail station but I haven't take the rail transportation this time, its overall in a good location with easy access to many tourists points in Dubai. The room is big and buffet breakfast is excellent too.

We stayed at the hotel as a family and, overall, our stay was comfortable. There were a few things that could be improved. The desk lamp was not working, the USB Type-C charging port did not work, and there was no notepad or pen in the room. The most disappointing part of our stay was the lockers with combination locks in the shower and pool area. None of the locks seemed to work, and no member of the staff could explain how to use them. What was even more surprising was that the lock codes were written directly on the lockers, which made them seem neither functional nor secure. Unfortunately, we were never able to use them. The staff kept referring us to someone else, and the security staff was unable to help or provide any useful information. I would especially like to thank Julie for her warm, caring attitude every day and for the lovely birthday congratulations. She made our stay even more special. Many thanks also to the restaurant chef, Viriulio. The breakfasts were excellent, especially the wide variety of freshly cooked egg dishes. Everything was delicious! I would also like to thank Bishal from Housekeeping. Our room was always cleaned on time and kept spotless and tidy. There was always enough drinking water in the room. Bishal is friendly, polite, and always responds quickly to any service requests. Thank you for your excellent work and professionalism!