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9.4/10
Amazing
SsweetshoiraOur stay at the Lancaster Hotel in Milan was absolutely wonderful, thanks to the exceptional service and thoughtful gestures from the staff. We had a special request for an early check-in and a late check-out due to our travel schedule, and the staff went out of their way to accommodate us. This kind of flexibility and understanding made our trip so much more comfortable, and we truly appreciated their kindness. The staff at the front desk was a gem!
The breakfast at the hotel was another highlight of our stay. It was far beyond the standard continental breakfast—there was a wide variety of fresh and delicious options to choose from, catering to all our morning needs. The cappuccino was particularly delightful, and the staff serving breakfast were always smiling, polite, and attentive. It’s rare to encounter such genuine hospitality these days, and it made our mornings even more enjoyable.
Overall, the Lancaster Hotel exceeded our expectations. The combination of comfortable accommodations, excellent service, and thoughtful touches made our stay memorable. We highly recommend this hotel to anyone visiting Milan and look forward to staying here again in the future!
GGuest User⭐⭐ 2/5
Mixed experience – good location and kind female staff, but very disappointing room and service from both male staff.
We stayed here during our trip to Milan. The hotel’s location is great, close to the Duomo and the train station and the room size was quite decent. The female staff were very friendly and helpful throughout our stay, which we truly appreciated.
However, our overall experience was disappointing. When we first checked in, our room had a strong smell of urine. We informed the male staff, Lorenzo, who initially seemed helpful, but after we asked to change rooms, he started to show signs of annoyance. Instead of changing our room right away, he asked another young male staff member to spray air freshener. Unfortunately, the freshener mixed with the smell only made things worse and gave us a bad headache.
When we went back to the reception to request a room change again, Lorenzo became even more irritated and said we should have told him earlier — even though we already did. He then gave us a bottle of freshener to use for that night, but it didn’t help at all. By that time, there were no rooms left to move to, so we had to spend the night in the same smelly room.
On top of that, the toilet bowl wasn’t properly cleaned and still had stains, which was very unpleasant.
We would have given 1 star, but we added another star for the spacious room, convenient location, and the polite and kind female staff members.
Unfortunately, we wouldn’t stay here again.
Hotel near Milan City Centre, Milan 11.3% of visitors choose this area
Price per night from:MXN3,806
8.8/10
Very Good
GGuest UserGreat location, right opposite the central station, making it super convenient to get around. There are Chinese-speaking staff, so communication was a breeze. The cleanliness and facilities are good, nothing to complain about. Plus, there's free coffee! 👍 It can be a bit noisy, though, as it's right by the main road near the station.
Hotel near Central Station Area, Milan 74.8% of visitors choose this area
Price per night from:MXN1,529
8.5/10
Very Good
GGuest UserI wasn’t a fan of this hotel mainly due to the fact that I was put in a room right next to the lobby entrance which was very noisy also the way that the room has been laid out while very minimalist is totally impractical especially when you try and have a shower. The shower curtain doesn’t stop the water from going all over the floor which makes the bathroom a bit of a health hazard since it’s covered in water after each shower. The beds are large and comfortable enough but my overall experience here was not enjoyable and would not recommend staying here again due to the noise. There’s a lot of vagrants on the streets at night time and they don’t stop shouting which comes straight through the windows when they’ve stopped the noises the internal lobby has music blaring quite loudly and the Hotel staff talk quite loudly also so it’s best to not take the bottom floor perhaps on a higher floor. It might be different but there would still be the issue with the vagrants shouting at night time 
Hotel near Central Station Area, Milan 74.8% of visitors choose this area
Price per night from:MXN1,426
8.4/10
Very Good
YYIYIYIIIIThis hotel is really close to the train station, which made getting around super easy. The front desk staff were very friendly, and they even gave us a small snack when we checked out. For the price, we thought it was a great deal! My only slight disappointment was that we left something in the room after checking out and tried to contact the hotel three times, but never heard back. I hope they can improve on that.
Hotel near Central Station Area, Milan 74.8% of visitors choose this area
Price per night from:MXN2,474
8.1/10
Very Good
GGuest UserIt’s a nice enough upper budget hotel but don’t stay in the winter - the heaters are turned on so high and you will need to open the windows but the sound from the street will keep you awake. The beds are very hard. The staff is strict about keeping the key when you leave and don’t seem to smile much. I would recommend closer to the city centre near the duomo or on the other side of Milan where it’s less noisey.
Also there are some photos of the recently renovated rooms butt the room I had was not one of them. It can be a little misleading.
MMoochuTo get an access key, We have to go to another building around 3 blocks away in order to get a key. The inconvenience is, appointment had made to me in front of one Villa’s door. We found other guests waiting there to but there is no more instructions for access. We have to call property and finally find out that their office just like at the next two - three rooms. I don’t understand why they didn’t make appointments at their office at first time. We we were feeling frustrated while we had been asked from the villa’s owner why we stood there in front of their property.
The room is quiet good actually.
Hotel near Central Station Area, Milan 74.8% of visitors choose this area
Price per night from:MXN1,595
7.9/10
Good
GGuest UserThe location was good, near to station and walkable to near stores , reception are very responsive, room is a good size for a solo traveller too. All in all my trip was good hotel is perfect
Hotel near Central Station Area, Milan 74.8% of visitors choose this area
Price per night from:MXN1,623
7.9/10
Good
AAnonymous UserThe service staff are all young and energetic, their English is very good, and they can communicate easily. Everyone is enthusiastic to provide help, including carrying luggage and bags, and even helping to call TAXI. The location of the hotel is also unbeatable. Go straight, turn right, and walk 800 meters to the Duomo. Will come and stay next time
Hotel near Milan City Centre, Milan 11.3% of visitors choose this area
Price per night from:MXN2,664
7.6/10
Good
AAnonymous UserThe room itself was clean and quite minimalistic. Housekeeping deserves credit: the room was cleaned every day, towels were changed regularly, and the bathroom was kept tidy. In terms of cleanliness, there were no complaints at all.
However, the bathroom layout is a serious downside. The shower is extremely narrow, and because it only has a shower curtain instead of a rigid door, it is very uncomfortable to use. The curtain constantly sticks to your wet body, which makes showering frustrating rather than relaxing. On top of that, the water pressure is below average, so it takes longer to rinse off and doesn’t feel very refreshing.
Another major issue was the temperature in the room. Even with the heating turned on, it was very cold, especially in the evenings and at night. This significantly affected comfort and made the stay less pleasant, particularly during colder weather.
The room itself is quite small and basic, but acceptable for a short stay if you don’t plan to spend much time inside. The furnishings are simple, and everything feels a bit outdated, though functional.
In summary, this hotel might be suitable for a short budget stay in Milan if cleanliness is your main priority. However, the very narrow shower with an inconvenient curtain, low water pressure, and poor heating make it hard to fully recommend.
Also not every stuff speaks English well