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避雷 Usually, I leave positive reviews for hotels, but unfortunately I had a very disappointing experience staying at Be Mate CityLife in Milan. From the moment we entered the apartment, there was a strong unpleasant smell, similar to mould, coming from the bedrooms. The odor was noticeable throughout the stay and made the apartment very uncomfortable. Even the housekeeping team acknowledged the smell. However, on the day of check-out, the hotel denied all feedback regarding the issue. We reported the matter immediately to both the hotel and Trip.com. More seriously, I injured myself on the bathroom door handle within just a couple of hours of arriving, due to sharp handle and the narrow passage space. Instead of showing genuine concern or taking responsibility, the hotel’s response was extremely disappointing. They stated that the door was “designed in a way that it can swing back and forth” and suggested that the incident was due to not knowing “how to properly use it.” In fact, I had not even touched the door when the injury occurred. I found this response inappropriate and dismissive toward a guest who was injured on their property. On the other hand, Trip.com handled the situation professionally and showed genuine human care throughout the process, which I sincerely appreciated. Unfortunately, due to the hygiene issue, unpleasant smell, and the hotel’s attitude toward customer safety and feedback, I would not recommend staying here.

This is my second stay here. It's close to the cathedral and other major attractions, and there's a bustling street downstairs with lots of food options.

The location is fantastic, right next to the train and metro stations, and the airport shuttle bus terminal is just downstairs (€10 per person). It's convenient for getting to any attraction. There's air conditioning, so you can pop back to the hotel for a break when it's hot in the afternoon, grab a complimentary coffee, and then head to the food court across from the central station in the evening for some delicious food. It's truly delightful.

The location was excellent—very convenient and easy to reach, which made getting around the city simple. However, the facilities were disappointing. We stayed for 4 nights, and the shower was broken from the first day, and it wasn’t repaired till the checkout. Although the hair and body wash was not refilled, and for the last two days there was none available at all. Overall, the great location was overshadowed by poor maintenance and housekeeping.

This is a great 3-star hotel, comparable to a Home Inn in China. The room was clean and tidy. The 24-hour front desk made checking in very convenient. The hot water pressure in the room was excellent, making for a very comfortable shower. Although our room was facing the street, it wasn't noisy in the mornings. There are many authentic-looking local restaurants nearby, but unfortunately, we didn't have enough time to try them. It's also not far from Milan Cathedral, just three subway stops away. Overall, it's a hotel with high value for money, perfect for family trips.

Being an Ibis hotel, part of the Accor group, the rooms are a bit small and the facilities show their age slightly, but for a budget hotel, it offers good value for money. There are plenty of supermarkets and restaurants nearby, and the tram is close, but the subway station is a bit inconveniently located. I booked this hotel because the 4-star hotels near Milano Centrale Station were too expensive on my travel dates, and it's pretty much what I expected. It's decent for a value-for-money hotel. Note that parking is limited as the lot is small, and it costs 20 Euros per day. Breakfast is a mediocre, not-so-great continental buffet.

Room a lot smaller than what the picture suggests. Also the photos on trip is inaccurate. It showed a coffee machine in the room which is not the case so it did make one feel a little cheated. The hotel rain shower head is dirty and poorly maintained. The water jets out in all directions which tells you that it is in need of a clean. The hair dryer blows weak and has only one heat setting. It’s next to Milan Central so great for one night before heading to the airport. The staff is great and service is good though.

We arrived at 11pm in the night from Milan Centrale. It took us roughly 10 minutes dragging 2 large heavy suitcases. The hotel was clearly signposted and the area felt safe and was not dodgy. We were greeted by a very kind lady at reception who quickly checked us in. We asked for a quiet room, and she said that perfectly sound proof rooms are not possible this close to the train station. We got a room facing the train station on the 4th floor, but slept very well. The train rumbling could be felt, but we could not really hear anything so that was fine. There was some noise as the people next door either chatted as they were getting out or coming in, but it was not more than 2 minutes. Blackout curtains were excellent, and the shower was heavenly. Bedsheets and towels and pillow cases were really really clean. Charging points were a bit lacking (we took out the TV plug) and the wooden shutters looked dated, but our bathroom must have been renovated because it was absolutely SPOTLESS. We were able to leave our luggage at check out. Location is great for trains, and airport, but for exploring Milan, I would recommend you get a day transit pass as the Duomo and other stuff is a bit of a walk away. We came back in the evening to collect our suitcases and the evening receptionist was also very friendly and polite and patient with all our questions. Could not recommend enough for a short trip.

The room itself was clean and quite minimalistic. Housekeeping deserves credit: the room was cleaned every day, towels were changed regularly, and the bathroom was kept tidy. In terms of cleanliness, there were no complaints at all. However, the bathroom layout is a serious downside. The shower is extremely narrow, and because it only has a shower curtain instead of a rigid door, it is very uncomfortable to use. The curtain constantly sticks to your wet body, which makes showering frustrating rather than relaxing. On top of that, the water pressure is below average, so it takes longer to rinse off and doesn’t feel very refreshing. Another major issue was the temperature in the room. Even with the heating turned on, it was very cold, especially in the evenings and at night. This significantly affected comfort and made the stay less pleasant, particularly during colder weather. The room itself is quite small and basic, but acceptable for a short stay if you don’t plan to spend much time inside. The furnishings are simple, and everything feels a bit outdated, though functional. In summary, this hotel might be suitable for a short budget stay in Milan if cleanliness is your main priority. However, the very narrow shower with an inconvenient curtain, low water pressure, and poor heating make it hard to fully recommend. Also not every stuff speaks English well