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Overall, the hotel's location is unbeatable 👍. It's about a 5-minute walk from the metro station, and you can even walk to the Royal Palace of Madrid, which is incredibly convenient for tourists. The front desk staff were very friendly and polite 😊, and the room itself was clean with no major issues. However, during my three-night stay, my towels were never replaced. It wouldn't have been a big deal if they just left them, but the most ridiculous thing was that I had hung a wet towel to dry, and the cleaning staff actually folded it back up and put it in its original spot. This caused the towel to develop a musty smell 🤢, which was really unpleasant. Additionally, the rubber seal on the shower door was loose and had come off, causing water to leak all over the bathroom floor when showering 💧. This made the entire floor wet, and the facility maintenance could definitely be improved. I hope the hotel can pay more attention to these details. After all, with such a great location, it would be perfect if the cleaning and maintenance were better 🙏.

We had a great stay at Leonardo Hotel Madrid City Center. The hotel is in a fantastic location, making it easy to explore Madrid and get around the city. The room was comfortable, clean, and offered great value for money. What made our stay even more memorable was the timing of our visit during the World Cup. We were incredibly lucky to be able to experience the Spain World Cup parade right from our hotel room balcony! It was such a unique and unforgettable experience. Overall, a very enjoyable stay with a great location, good value, and a wonderful World Cup memory. Highly recommended!

Their room key had problem when one go out after check-in, making it not working deliberately for security, that’s they said, even I went to eat something in their restaurant, after that room key was not working I couldn’t enter my room and ask validation again at front desk. I never experienced such manner over the world. I don’t like revisiting later

• The bed was very comfortable and provided a good night’s sleep. • The air conditioning did not have heating, but the blanket was thick enough to keep warm; the temperature that night was around 13°C. • The room was very spacious—enough to fully open two large suitcases on the floor with plenty of space left to walk around. • The bathroom included a hairdryer. • The shower drain seemed slightly clogged, causing slow drainage; we had to keep the water pressure low while showering. • No drinking water was provided in the room, but the front desk informed us that the tap water from the bathroom sink is safe to drink. • There was no kettle in the room, but you can request hot water from the front desk—they kindly provided it from the cafeteria free of charge. • Although the hotel is not located right in the tourist center and isn’t within short walking distance to major attractions, it has excellent transport links: there are both a bus stop and a metro station right outside and around the corner. • It’s very convenient whether you’re arriving from Atocha Station or heading to key destinations like Madrid Royal Palace, Moncloa Bus Terminal (for Segovia express), Plaza Eliptica (for Toledo express), or Estacion de Autobuses Madrid Sur (for Porto overnight bus). • The front desk staff were extremely friendly and helpful. On the day of check-out, we left our luggage there for free while we visited Toledo. When we returned around 6:00 PM, they even provided hot water for our instant noodles. We rested in the cafeteria for a few hours before heading to catch our overnight bus to Porto. • Their assistance made our trip much smoother and more comfortable.

Absolutely no amenities provided in the room. You have to ask to the receptionist and even so, they don't give you the basic set at once. Male receptionist was not friendly at all, cold and inhospitable. Wasn't a pleasant experience. Room was pretty small but it wasn't an issue personally. Comfortable bed and spacious bathroom. Hot water ran 24/7. Room got cleaned everyday, but I notice it did get dusty. One of my personal belonging got damaged during cleaning but I didn't lodge a complaint. At 12-1 AM the garbage truck will come daily and it will be noisy if your room faces the street. Hotel allowed luggage storage. They will issue you a ticket to get your stuffs back. Location wise, it's a 10 mins walk to the Canal metro station that takes you to city center. No major shopping malls nearby, only small convenient stores and plenty of bars/diners.

This property in the Serrano area is very well located to reach our starting point in the Colon area to run them Madrid half marathon. 2 km walk and we are at the starting point The rooms are clean. The location of the hotel is close to #2 Metro Station Nunez D bill Bilbao and Diego de Leon Which itself has a very convenient transportation, Hub for us. We will certainly come back again next year when we do Madrid half marathon this will be our ideal location which we like to share with our friends and family

We've been to many places in Spain, but never before have we encountered such a complicated procedure for getting into an apartment. Usually, before your stay, you receive an email with a form to fill out with your personal details and check-in instructions. In this case, we received the following message: ”This property has no reception. Please contact them for detailed check-in instructions.” On the Trip.com app, you could contact them via messenger or phone. We didn't receive a response on messenger, so we called the number provided (you could choose to be redirected to ”reception” or ”reservations,” which we chose). Over the phone (in English), we were given two more phone numbers for reception, which we were to contact via WhatsApp. The first one didn't answer, and after entering the confirmation code from the email, they replied to us, and only then did we receive the form to fill out. After filling out the form, we received the correct door code, apartment number, and address (!)—it turned out our apartment was in the building opposite the address in the ad. It wasn't the most pleasant check-in process, having to endure the heat and luggage. It seems that many visitors face the same problem – in the stairwell of one of the buildings (at the address advertised, not the one where we ended up staying), the residents posted a sign informing tourists that there were no tourist apartments on the top two floors of the building. The apartment itself was okay, with good air conditioning and a fairly well-equipped interior. In reality, it looked a bit worse than in the photos. There was no Wi-Fi, and instead, a broken router was lying on the floor.

The location is fantastic, right next to the train station. The entire building has been newly renovated and feels very comfortable. We booked a quad room, and one of my fellow travelers had incredibly smelly shoes. Luckily, he agreed to open the windows, and since my bed was by the window, I had a constant supply of fresh air. The downside of open windows was the street noise, which was loud all night. On the ground floor, the owner runs a bar. We added breakfast for 10 euros, which was a very standard continental breakfast. The basement has a common room, as well as coin-operated washing machines and luggage storage. The guy at the front desk yesterday wasn't very friendly. :-)

We had a great stay at this hotel and left with a very positive impression. The location is ideal, just a few minutes' walk from the metro (line 5), which makes it easy and quick to get to the city center. The staff are very welcoming, friendly, and always available. The fact that multiple languages are spoken is also a real plus for travelers. The room was clean, comfortable, and had everything needed for a pleasant stay. Excellent value for money, especially appreciated for visiting Madrid. We highly recommend this hotel and would gladly stay here again!

Subject: Official Complaint regarding my stay at Colectia Stays Atocha - Rude Staff and Misinformation Dear Customer Service Support, I am writing to lodge a formal complaint against the reception/customer service of Colectia Stays Atocha (Calle Doctor Mata, 1, Madrid) regarding my booking. The staff’s behavior on WhatsApp was extremely unprofessional, rude, and hostile. When I politely asked if they could provide an extra blanket since the room only had one double bed, the representative repeatedly rejected my request in a highly aggressive manner. More shockingly, the text message literally said, ”please, we already have answered all your questions, stop writing us about blankets, thank you in advance.” This is completely unacceptable customer service. Shortly after this rude remark, they contradicted themselves by stating that my room (Double Superior) actually includes a single chair bed and therefore already has 2 blankets. The constant misinformation, lack of empathy, and hostile attitude have severely ruined my travel experience and caused immense distress before my arrival. I request that Trip.com look into this property's behavior, warn the management, and follow up on my case. I have saved all chat screenshots as evidence. Thank you for your urgent attention to this matte