AAnonymous UserThe location is great, just in front of the train station. It's basic but great for 1 night. I reserved room for 6 and stay alone. It's was a good deal for hamburg
GGuest UserMy friends and I have enjoyed our stay in this fabulous hotel during our holidays and would like to give credit to one of the best host and customer service named Rolan who had been very entertaining and accommodating to all our needs. We had a fantastic time staying in the hotel, the place is pretty clean and the service staffs are all professional, will surely come back
MMexiiWe chose this hotel because the Barclays Arena is easily accessible on foot. Check-in at the terminal was seamless. I found the parking price (€15) a bit high, but it was acceptable. We thoroughly enjoyed our stay. The only drawback was the intrusive cleaning staff. Check-out is at 12 pm, and from 8 am onwards, the cleaning staff kept coming and going, wanting to enter our room.
Based on previous reviews, we didn't book breakfast.
The furnishings are very basic, but perfectly adequate for a short stay.
It was a very pleasant stay.
JJoe the world citizenThe hotel is a little old. It’s located across from the train station. It is easy to walk around the city or take the trains to other nearby towns. The breakfast selection is not the best but it seems that we had no choice. The room is clean but the shower is a little old with some stains.
AAng_ieHotel Hesse in Hamburg is set in a relatively quiet part of the city, which made it a comfortable base to return to after a day out. It’s not particularly central, but getting around wasn’t difficult, and the surrounding area had a calm, local feel to it.
Inside, the room was functional and clean enough for a short stay. Nothing especially memorable, but everything worked as expected. It had that slightly dated charm you sometimes find in smaller city hotels, where comfort is there, just without any modern flair.
What stood out most was how uncomplicated the whole stay felt. Check-in, check-out, coming and going—everything was easy and without fuss. It’s the kind of place you choose when you just need somewhere to rest, rather than somewhere to experience.
Overall, Hotel Hesse was a practical and no-frills option in Hamburg. It may not leave a lasting impression, but it quietly does the job if you’re looking for a simple place to stay.
AAnonymous UserWe don't know have to go to other hotel to check in and get the key. It would be great to have the information when making the booking. It's really annoying when we have late arrival and rainy day, we still need to carry our luggage to other hotel and come back.
Also, they have few homeless sitting in front of the entrance. They are nice and polite but I still feel unsafe.
I have paid for the Breakfast, but the reception said didn't see it in my booking. He was kind and maybe can feel that I am already exhausted and anger. He just gave me a Breakfast voucher and WiFi password. If not I think I will have a long waited until he found out the package until midnight.
Breakfast have to go to the hotel which we have checked it.
HHuijingcaibaoGood location! There are many small supermarkets around, easy to buy! The internal floor is more complicated, the elevator is on the second floor, you need to drag your luggage to climb a flight of stairs!