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THE WORST. AND A TOTAL NIGHTMARE TO RESOLVE. I changed my three-night reservation after one night. If I'd cancelled the reservation before checking in, I would have been charged for *one* night. Now this hotel is holding two additional nights, after agreeing to refund me the balance. Why I could not get out there fast enough: This hotel was depressing and had a strange chemical smell throughout the hallway and room. I was given a room overlooking the freeway and a car dealership -- or something like that -- with considerable light and noise. The ”kitchen” has no utensils -- not even forks. You have to go downstairs and ask for them. They allow you ”one free beverage” per day. When I asked to cancel the rest of the reservation: This reservation was made through Delta Airlines' hotels reservations. I contacted Delta after one miserable night at this place. Delta put me on hold and called the hotel. Delta then came back on the line and said that the hotel would release me from the rest of the reservation and refund me the balance. Relying on that representation from the hotel, I left this hotel, expecting the remaining two nights to be refunded. I ended up staying at the Red Mountain Resort up the road for the SAME PRICE. (check it out! it's lovely!) It's been nearly a week and no refund. Today, Delta contacted me and said the hotel is refusing to refund the balance that it had promised to refund. Now Delta is saying the hotel refuses to issue the refund. Not only is this hotel not worth the money, but it now is engaging in fraud.

I truly don’t like to give businesses negative reviews, unless they really deserve it…well, the Red Lion in St. George deserves it. I drove in from Riverside, CA on my way to Colorado for business, and I had my dog with me. I booked the room through hotels.com, and while other hotels had explicit pet fees listed right up front, the Red Lion’s listing did not, so I assumed I would be paying the standard rate for a room at a pet friendly hotel (which was about $70 for a night, pretty average and reasonable). Upon arriving after a 5-hour drive and getting in around 3:00 am, I was informed by the night clerk (who took almost a 1/2 hour to check me in because of “computer issues”) that there would be an additional non-refundable $100 pet fee, and of course $12 in taxes just for the pet fee. I asked her why this wasn’t clearly stated on the listing on hotels.com, and her response was “take it up with them.” Once I got to the room, I did find this policy buried under the “Policies” section of the Red Lion listing, so there wasn’t anything I could do about it. Upon finally getting my door key and finding my room, I walked into an unsecured door to find my hallway, which had disgusting carpet and was littered with chip crumbs. I needed to fill my cooler with ice, so I took it downstairs to the ice machine. Once I had my cooler filled with ice and now heavy, I realized that the hotel had no elevator, so I had to find a hand dolly and pull my cooler up a flight of stairs, step by step. My actual room had large stains on the linens and a very musty smell, on top of being just very outdated. The front desk gave me a late check out of 12:00, so I was there for 9 hours and spent almost $200 on the hotel stay. I wouldn’t have minded the dinginess of the accommodations so much if the room had been more reasonably priced. But for $185 per night, I expect A LOT more from a hotel than what the Red Lion offered. The hotel does have a pool and basketball courts and a pool table and a lot of other things that I didn’t use, and I imagine it’s probably more aimed at families or traveling sports teams or whatever. So, maybe if that’s you, you’ll have a better experience at the Red Lion than I did. But if you’re just needing a place to crash with your dog for the night while driving through Utah, find somewhere else. I stayed at a pet-friendly hotel last summer in Richfield for about $80-per-night, and that is where I will be staying again the next time I drive I-15 through Utah…NOT at the St. George Red Lion.

Before going to Las Vegas, stop at St. George, because Curious decided to try this hotel on the cliff. It is indeed a well-deserved name. The room has a small balcony with unobstructed views of the city and the snowy mountains in the distance. The hotel's restaurant is also awesome, so if you want to go to the restaurant and suggest to go early, you can sit by the window. Because the hotel is on a small hill, there is definitely no place to visit nearby. If you want to go, you have to drive to the foot of the mountain. The hotel's breakfast was delivered to the room, although it was simple but it was one of the few hotels in the United States to provide breakfast.

Our room has two queen sizes (Queen size) and a sofa bed, which is also more spacious. There is a large free car park outside the hotel and parking is very convenient. The hotel facilities look quite new. The downside is that the noise in the room is a bit loud after the air conditioner starts. It is estimated that some people will be too noisy.

We booked a King room through Trip.com. However, when we arrived, the Hotel informed us that we booked a Standard Room and gave us a two queen room. We showed them our Trip.com booking confirmation and they simply said we should book directly through the hotel. They refused to address the issue, offer a compromise/solution or even to apologize for the mix-up. Customer service was absolutely horrible. Needless to stay, I will never stay at a Holiday Inn again. Our trip was extended and we booked with a Marriott for our additional nights. They treated us like valued customers and made us feel we were the only ones staying in the hotel. Holiday Inn could learn from other hotels.