JW Marriott Hotels in Shenzhen

A heartfelt thank you to my personal butler, Sharon. From check-in to every minor detail, her responses were incredibly prompt, and she was very attentive to our stay experience. The rest of the staff were also exceptionally friendly, making us feel incredibly welcome and at home 🫰. The hotel boasts excellent views, and its proximity to Chegongmiao Metro Station exit (less than a 5-minute walk) was a major plus! Blue taxis are always readily available right outside the entrance. Regarding the facilities: Being an older hotel (built in 2009), it understandably shows its age, but everything remains within acceptable standards. The shower temperature control could sometimes be inconsistent, fluctuating between too hot and too cold, which was a slight drawback 😥. Additionally, the room lighting was a bit dim, and the older television didn't support screen casting. Despite these minor points, my overall experience was excellent. A huge thank you to Sharon and all the staff at JW Hotel; your warmth and patience genuinely made me fall in love with this city ❤️.

Although it's more of a business hotel, we stayed with our kids this time, primarily due to their excellent swimming facilities. The front desk staff, as often noted online, were indeed quite reserved and didn't smile much. Perhaps that's due to the hotel's business-centric focus? Being a Marriott member, I was granted a late check-out until 2 PM, which was a nice perk. The swimming pool was excellent, as expected. Despite the 1.35-meter depth, the lanes were long enough for a comfortable swim. The gym was also quite impressive, fully equipped with everything you'd need. The buffet dinner deserves a special mention; the ingredients were high quality, and they were generous with premium cuts and main dishes. The 5J ham was plentiful and free-flowing, the culinary team was highly professional, and the service was attentive and proactive. Overall, a huge thumbs up! The JW standard truly shines through.