Shenzhen Hotels with balcony

When I was browsing reviews for the MGM Shenzhen on Ctrip and other platforms, I often saw the phrase ”home away from home.” At first, I thought it was just a cliché, but after experiencing it myself, I truly understand that these four words are brought to life here by a group of warm-hearted people who pay attention to every detail. If I could only use one phrase to describe this trip, it would definitely be ”pampered relaxation.” Before I left, I compared the reviews online. Some said the facilities were impeccable, while others highlighted the service as the biggest draw. Upon entering the hotel, the iconic ”sky screen” design and the S-shaped streamlined space in the lobby were indeed stunning; every photo I took looked like it belonged in a magazine. But what truly touched me was the constant care from Leopard 🐆, the Guest Experience Department manager. As many guests have mentioned, Leopard 🐆 proactively added me on WeChat on the day of check-in to communicate, down to asking about my children's ages, preferred floor, and pillow type. On the day we arrived, she even personally greeted us in the lobby and accompanied me and my children to our room. She remembered that we casually mentioned ”the kids are sensitive to noise” and even thoughtfully arranged a birthday cake for us when she found out it was our birthday, specifically assigning a room in a quiet area. The room itself exceeded expectations. The floor-to-ceiling windows offered panoramic views of the clear blue sea and sky of Xiaomeisha. Closing the balcony door instantly brought silence to the world; the soundproofing was excellent. During our stay, whether it was booking a table at a restaurant or inquiring about routes to the beach, Leopard 🐆 always replied instantly and arranged everything in advance. Compared to the somewhat ”aloof” butler service at some other hotels mentioned on the platforms, MGM's ”always-responsive” and lightning-fast attentiveness truly stands out. As other guests mentioned, even if you want to see a robot deliver items to satisfy a child's curiosity, they thoughtfully arrange it. This trip confirmed for me that MGM Shenzhen not only has the hard power of a luxury hotel but also the soft power of people like Leopard 🐆 who truly understand guests and provide heartfelt service. After watching the exciting M Show performance and returning to the room at night, seeing my children's satisfied sleeping faces, I genuinely felt that this was a perfect, five-star holiday worth recommending.

The service was warm and attentive, the room was clean and tidy, the bedding was comfortable, and the facilities were comprehensive. The location is convenient, and the breakfast was rich and delicious. The overall experience exceeded my expectations, offering great value for money. I will definitely choose to stay here again next time and highly recommend it to my friends!

Overall, it's pretty good and worth recommending!~ 🅿️Parking: After entering Guanhuhu Village, there's the hotel's own parking lot. Guests staying at the hotel should remember to go to the front desk to enter their license plate number for free parking when checking out. Service: The service is warm and thoughtful, and they respond quickly via WeChat. All the staff we encountered were polite. The travel photography is genuinely free and not charged, and photos are provided to guests quickly. Environment: Among the many guesthouses in the area, this one is quite good, though the price is also a bit higher. It's a 5-minute walk to the beach through an exclusive small gate, and the hotel also has a private pool. The overall scenery is lovely. Hygiene: Relatively clean. Drawbacks: The soundproofing in the room isn't great. Around 7 AM, we could hear singing and the noise of things being moved around.

Service: Special thanks to Bella and her team! The Ritz's service attitude was satisfying, but due to objective renovation issues, construction noise could be heard on every floor (starting at 8:30 AM, even on weekends). Bella was very considerate in trying to resolve the issue, and I'm very grateful. I believe this also perfectly embodies the Ritz's 'Ladies and Gentlemen serving Ladies and Gentlemen' philosophy. Facilities: The current Ritz-Carlton Shenzhen is definitely not in its best state. Even in the newly renovated rooms (renovation completed six months ago), there was still a faint smell of renovation. Running an air purifier made it tolerable. The new rooms are indeed spacious and well-maintained, with very new facilities. Pool: It's very small and the water is extremely shallow. Many people just walk across the pool, and there's no staff to stop them. The 'fire cloud' evening view is beautiful, but I wouldn't recommend it for serious swimmers. If you're just looking for a photo op, it's fine. Cigar Bar: The staff were very patient, but the quality of the cigars varied, and the cocktails were just average. Overall, as a first-time guest at the Ritz-Carlton Shenzhen, I found their service to be the best among hotels in the Futian district. However, objectively speaking, the renovation definitely detracted a few points from their 100-point service. I look forward to a better experience on my next stay at the Ritz! 🥂

The front desk proactively upgraded my room, saying that my booked room type might be noisy in the morning due to its downstairs location. The service was excellent; they tried their best to accommodate all my requests. The shower's hot water and other facilities worked perfectly. The in-room hot tub was very large, and they even provided disposable liners. Breakfast exceeded my expectations; I thought a 48-yuan breakfast would be very simple, but it was incredibly rich and easily comparable to breakfasts over a hundred yuan at other big hotels. This definitely deserves a thumbs up! 👍

First off, the check-in time was indeed quite long, but it's understandable given it was peak summer season. They even offered drinks while we waited, which was a nice touch! As an InterContinental member, I also received two complimentary drinks at the bar. The hotel's facilities are excellent. I went for a spa treatment while my child and husband went swimming – a perfect arrangement. As soon as I finished my spa, the butler notified me that our room key was ready! There was also a welcome fruit platter in the room. The room's view was absolutely unbeatable! We truly felt at home and enjoyed every moment. However, I actually found the breakfast to be even better than the dinner buffet. The oil-splashed noodles at breakfast were delicious 😋, and the chef who made them had such character, clearly demonstrating his passion for food. I really admire him! Thumbs up to him! 👍 For dinner, the seafood wasn't very fresh; the oysters and crab meat were quite loose. Plus, on the second night, we wanted to try the Southeast Asian restaurant, but upon arrival, many dishes were unavailable, which was a bit disappointing, so we left to eat elsewhere. Also, the restaurant closes at 9:30 PM. Overall, having stayed at this hotel over 10 years ago, returning now with my child, I still highly recommend it! The pool and beach are amazing, offering great privacy for guests! We will definitely be back 😊

⭐⭐⭐⭐⭐Five-star recommendation! The location is superb, just 200 meters from Metro Lines 9 and 13, making commuting incredibly convenient. The hotel facilities are very comprehensive; the lobby has freshly brewed Peet's coffee, which smells wonderful. The smart robot delivery service for meals means you don't have to go downstairs, which is really hassle-free. The complimentary laundry service was a pleasant surprise; after washing and drying, the staff carefully folded the clothes and delivered them to the room – a must-have for long business trips! Additionally, there's a gym and a restaurant. The front desk staff, Ff, was enthusiastic, attentive, and efficient. Overall, the experience was fantastic. This is my top choice for business trips to Shenzhen, and I will definitely stay here again!

Overall, it was decent. The room environment was fine, but the location isn't ideal for families with strollers, a bit of a hassle. The service was very good. I accidentally left my earphones, and the staff found them and mailed them back to me. Their service attitude deserves a big thumbs up! We didn't get to take the scheduled photos, which was a bit disappointing as we missed out on a family portrait. While the sea here didn't have the rumored 'glassy' effect, it was at least clean and suitable for kids to play in, which I really liked.

I've stayed here before and I'm back again! Highly recommend it, this duplex apartment near Shenzhen North Station is perfect for short trips! The front desk staff are friendly and responsible, patiently answering questions, providing a great service experience. The room is clean, tidy, and clutter-free, with warm decor that feels cozy and relaxing. The duplex layout is open and spacious. It's fully equipped with essential appliances like a fridge, washing machine, and dryer, and the internet is stable. The floor-to-ceiling window offers an excellent view, and the city lights at night are truly mesmerizing. Downstairs, there are all sorts of food options nearby, and it's a quick walk to North Station, making transfers to high-speed rail and subway effortless and time-saving. It meets all your travel accommodation needs, ensuring a comfortable and worry-free stay.

Lu Muo is a one of a kind customer service agent. She is super fast to answer, very polite and shows that she cares about the customer. Pillows are very fat 😁, blankets are very cozy, beds have brand new outlet sockets, LED with warm and cold options, vending machine inside the hostel with snacks, meat, drinks. Incredible location. Very safe building and super safe area. literally more than 30 places to eat/coffee in 300 meters radius. some open until 3 am, so 24 hours. Super safe neighbourhood. 🇨🇳⛩️♥️