Four Points Hotels in Shenzhen

Decent Stay with Some Inconveniences – Great Service but Location Challenges The hotel itself met our basic expectations in terms of comfort and functionality. However, its location was less convenient than anticipated—it’s quite far from Futian Port (the crossing point to Hong Kong), making accessibility an issue. Guests with luggage should consider booking a ride (e.g., Didi) for easier transit. Unless there’s a specific reason to stay here, travellers may prefer a more central location. Given that the hotel has been operating for over 20 years, the facilities are reasonably well-maintained and functional—nothing outstanding, but acceptable for a short stay. The buffet breakfast offered a limited variety, which could be improved for better guest satisfaction. Moving between Tower West and other sections required switching lifts, which was somewhat inconvenient. On a positive note, the service was truly commendable, from the smooth check-in process to the helpful bellboy and efficient luggage storage assistance. The staff’s attentiveness and professionalism stood out as the highlight of our stay. While the hotel has its drawbacks (mainly location and minor facility quirks), the excellent service helps balance the experience.

The location is very good, the Science and Technology Museum is nearby, there is a parking lot and a convenience store downstairs, which is very convenient. Donk's service attitude is superb. The hotel facilities are new, clean and sanitary, and the experience is very good! Breakfast is also provided. Very good service. There are also entertainment facilities on the first floor, and there is a fitness room. Perfect hotel, I will continue to come next time.

Good hotel in the area. Room was nice and comfortable. Food at the restaurant was disappointing. Pizza was horrible with a ketchup base. Burger was unfortunately available, only for one person whilst 6 of us wanted to order. Probably should have ventured outside for the meal.