Grand Hyatt Hotels in Shanghai

Facilities were to the level that you would expect from a Hyatt Hotel. Location ok with easy access to the subway station and the ferry terminal. Adequate food options available in the area. Con’s The lift from ground floor to the reception on 54th floor. This lift doesn’t go higher so you need to exit the lift walk through the lobby and go to another bank of lifts to then travel to your room. Same for going down, two sets of lifts walk through the lobby to access the lift going to the ground floor. I extended my initial one night stay to two additional nights so I went to reception and asked the staff member to update my room card otherwise it wouldn’t let me in the room. Explained to the staff member, she checked my new booking in the system, asked if I had already paid I answered yes it was paid via Trip. She then handed me the room cards back, I asked her again if the cards had been updated. She replied yes. I went out for a few hours came back same scenario lift to lobby walk through find the other lift go to room. Key card doesn’t work, went down the lift walk to the lobby…….same girl Oh let me check with another person. Key cards handed back, walk to the lift go to my room and the door opens. Wanted to enquire about sending a jacket back home via post, spoke with reception who called the concierge ground floor then advised me to go to the concierge at around 8am to discuss. I went to the concierge ground floor and was told postal service has a minimum fee of 500 yuan but they would check the cost and call my room. No call was made to my room. On checking out there were room service charges that reception and I agreed would be deducted from the deposit and the balance returned by way of how it was paid. Apple Pay I left Shanghai and continued my travel in China, I received a call from Trip advising me that Hyatt had contacted them regarding an unpaid room service bill. I explained above to the Trip Agent who reverted back to Hyatt. Trip Agent called me back and explained that Hyatt had inadvertently refunded the full amount without deducting the room S bill and they wanted payment. We agreed that Hyatt would contact me via email. I checked my Apple Pay wallet and could see that the Hyatt had attempted twice to charge me the fee which was declined by Apple Pay as no point of sale authorisation was provided by me. I feel this was deceptive by Hyatt and not acceptable. After returning home I received an email from Hyatt with payment options QR code, I checked that the initial deposit had been refunded before processing the payment. The deceptive action by the Hyatt in trying to process charges without my knowledge or consent is not acceptable.

The Bund is a very nice location and the Hyatt is a beautiful hotel with the 32nd Vue Bar and a spectacular view it is!! Very clean, beautiful lobby and restaurant on 2nd floor. The restaurant offers a buffet very large and delectable selection of food, specialty items, desserts and variety is incredible! Enjoyed the ice cream bar! Great service, too! Staff attentive, and the Spa offered a very nice massage treatment with body scrub and essential oils for a relaxing treatment after a very long flight! My blood was circulating again and the firm pressure of Momo, was certainly very good! I am a new World of Hyatt member after this stay!