the hotel's amenities, including a well-maintained swimming pool and a spa offering indulgent treatments, added to the overall allure of Paradise Cove. The attention to cleanliness and safety protocols was evident, contributing to a sense of well-being during these uncertain times.
The room is okay and comfortable, only the service is slow, I continued the day asking for the room to be cleaned, they said 15-20 minutes, I stayed for 1 hour and it still hadn't been cleaned, finally they cleaned the room, I was already in the room, huft
The whole stay was great except when I call for to book for massage service at 5pm which was told as “Baik Bu”. Nonetheless, upon arrive at the spa centre, just to find 2 employee was having a nap. And I was ask to wait. Later on, one of the girl mentioned the slot already full and have to wait for another slot at 7pm. Not delivering the promise is one thing but no remedies is another. No service recovery was made in the end.
159 reviews
8.9/10
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PHP 1,534
per night
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To be honest, with the facilities given, I felt that the hotel was pricey. Yet, the geographic location (in Sumatra) might make this hotel have less competitors. I honestly feel do not have as many options to stay like when I was in Java Island. I was mind with the design of the bathroom as there was this thick glass window separating the bedroom and the bathroom. When I was about to shower, I had to pull the white-thick vinyl curtain down. I just didn't feel that I had enough 'privacy' when I was showering as I had a roomate with me.
Why did they design that way? LOL I didn't dare to glance at the glass window when my roomate was showering. I hope she did the same...
The good thing about the hotel was the breakfast. The coffee was also great!
The hotel room was nice and modern but the view from the booked room faced it's own wall (no view). As a result, I had to cancel the reservation & opt for a more expensive room with a view. It's location and surroundings are much to be desired.
Front office staffs are friendly but rigid and not flexible.
Not much amenities; just a small gym beside the small pool and a massage desk for massages to be done in your room. Do check your towel, bedsheet and pillow cases for any stains or dirt and get it replaced immediately. A 3.5 star rating for me.
The exterior and lobby of the hotel were quite rundown, with the lobby sofas appearing old and dirty. Check-in was supposed to start at 2 pm, but we only received our room around 3:30 pm after a long wait. Although the hotel offered refreshments during this time, it was still inconvenient. On a positive note, the room itself was impressive, resembling a 5-star accommodation, although the bathroom’s cleanliness was only average, particularly the walls, which needed better attention. Breakfast was decent but not exceptional and the place was quite humid. The staff, however, provided excellent hospitality, being very polite and friendly.
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