Ideally located near DeliPark Podomoro Mall, JW Marriott Hotel Medan welcomes you to Indonesia with refined luxury and prime location in the city's central business district. Our Medan, Indonesia, hotel holds the distinction of being Medan's first and only five-star international hotel, providing a memorable setting for business and leisure travelers. Take time to explore local historical sites like Istana Maimoon and Tjong A Fie from our hotel near Grand Mosque. Maintain your fitness with a workout in our hotel gym or take an invigorating swim in our outdoor pool. Savor delicious cuisines and signature drinks at our on-site restaurants or relax in our Executive Lounge and enjoy 180-degree views of the city. We're pleased to offer the largest pillar-free ballroom in Medan, as well as nine other venues for your next meeting or event. Our hotel rooms and suites are designed with plush bedding, modern technology and picturesque views of the Medan skyline. Your five-star escape awaits at JW Marriott Hotel Medan.
"We stayed at JW Marriott Medan for several days to allow our elderly grandmother to rest and recover following her leg surgery. While the purpose of our visit wasn’t leisure in the usual sense, the experience highlighted what truly defines a great hotel: not just its facilities, but the service culture behind it.
From the outset, our stay involved a number of special arrangements, from shifting booking dates, providing in-room breakfast service as our grandmother couldn’t access the restaurant, and attending to several ad-hoc requests. Across every touchpoint - reservations, front desk, concierge, lobby ambassadors, housekeeping, and the restaurant team , the response was consistently attentive, flexible, and genuinely warm.
What impressed us most was not a single interaction, but the consistency across departments. It reflects a deeply embedded service culture and strong leadership, where standards of care are clearly communicated and upheld by the entire team. This is what transforms a hotel from simply offering well-maintained rooms and branded facilities into delivering a personalised guest experience marked by grace, efficiency, and empathy. Simply the best hotel in Medan!
My family and I are sincerely grateful to the entire JW Marriott Medan team for turning what could have been a difficult trip into one defined by comfort and care."