Full marks were given to the waiters and their children and pet-friendliness. The children worked very hard, but it was obvious at first glance that their training was inadequate. The hardware has caught up, but the software is really so-so. Please pay more attention. The suggestions are for the boss: 1. We stayed in the largest suite, and the hair dryer in the master bathroom couldn't be plugged in. It fell off when I loosened my hand, and I was drying my hair in the living room. Are all facilities inspected before being put into operation? It's only the second week and it's like this, which means there was no inspection at the beginning; 2. The second bedroom and the tatami room are even more exaggerated. There are no air-conditioning vents. My friend who lives in the second bedroom almost froze to death. They froze to death in the winter and burned to death in the summer. How is the air-conditioning system designed? How can people live in a bedroom without air conditioning? 3. The second bathroom does not have any toiletries, not even soap. Doesn't the person in the second bedroom have the right to wash? My other friend lives in a family room, a triple room, and there are only two sets of toothbrushes. What's the idea behind giving two sets of toothbrushes to a triple room? Shouldn't this be trained in advance? 4. When breakfast was delivered to the room, the staff were shivering with cold when they brought it to us. They were also freezing cold and our food was cold. Didn’t they ever think of buying an insulated box like the one the courier boys use? Breakfast for two comes with a small piece of corn and a sausage. Are you trying to have a fight between the two of us and whoever wins gets to eat it? Hot Americano, in a glass? Porcelain cups for hot drinking and glass cups for cold drinking. You are in the hotel industry, do I need to be told this? If you bring a glass cup for hot drinking outside in a temperature close to zero degrees Celsius, you are lucky if it doesn't explode and hurt anyone. 5. The access control system is even more exaggerated. In order to safely enter the iron gate by swiping a card, there is an access control switch on the inside, which can be opened by simply reaching out from the outside. There is no need for a door card and anyone can enter. What do designers think? Not safe at all and totally unnecessary. 6. The door of the hotel lobby is separated by a door and a piece of glass. The real door is still glass. After closing, even my sensitive dog can't tell which is the glass and which is the door, let alone us who are not sensitive. We wanted to go in but couldn't find the door after turning around for a long time. Just put a sign on the real door saying ”This is the door” or ”Enter from here”. . . I never review hotels, but this time I want to offer a few suggestions in the hope that pet-friendly hotels will do better. If it is a single store, I won’t say anything. But for such a large hotel group, could you please pay more attention to the details and training?
"Full marks were given to the waiters and their children and pet-friendliness. The children worked very hard, but it was obvious at first glance that their training was inadequate. The hardware has caught up, but the software is really so-so. Please pay more attention. The suggestions are for the boss: 1. We stayed in the largest suite, and the hair dryer in the master bathroom couldn't be plugged in. It fell off when I loosened my hand, and I was drying my hair in the living room. Are all facilities inspected before being put into operation? It's only the second week and it's like this, which means there was no inspection at the beginning; 2. The second bedroom and the tatami room are even more exaggerated. There are no air-conditioning vents. My friend who lives in the second bedroom almost froze to death. They froze to death in the winter and burned to death in the summer. How is the air-conditioning system designed? How can people live in a bedroom without air conditioning? 3. The second bathroom does not have any toiletries, not even soap. Doesn't the person in the second bedroom have the right to wash? My other friend lives in a family room, a triple room, and there are only two sets of toothbrushes. What's the idea behind giving two sets of toothbrushes to a triple room? Shouldn't this be trained in advance? 4. When breakfast was delivered to the room, the staff were shivering with cold when they brought it to us. They were also freezing cold and our food was cold. Didn’t they ever think of buying an insulated box like the one the courier boys use? Breakfast for two comes with a small piece of corn and a sausage. Are you trying to have a fight between the two of us and whoever wins gets to eat it? Hot Americano, in a glass? Porcelain cups for hot drinking and glass cups for cold drinking. You are in the hotel industry, do I need to be told this? If you bring a glass cup for hot drinking outside in a temperature close to zero degrees Celsius, you are lucky if it doesn't explode and hurt anyone. 5. The access control system is even more exaggerated. In order to safely enter the iron gate by swiping a card, there is an access control switch on the inside, which can be opened by simply reaching out from the outside. There is no need for a door card and anyone can enter. What do designers think? Not safe at all and totally unnecessary. 6. The door of the hotel lobby is separated by a door and a piece of glass. The real door is still glass. After closing, even my sensitive dog can't tell which is the glass and which is the door, let alone us who are not sensitive. We wanted to go in but couldn't find the door after turning around for a long time. Just put a sign on the real door saying ”This is the door” or ”Enter from here”. . . I never review hotels, but this time I want to offer a few suggestions in the hope that pet-friendly hotels will do better. If it is a single store, I won’t say anything. But for such a large hotel group, could you please pay more attention to the details and training?"