Hotel Borj Rabat - A Member of Barceló Hotel Group Reviews

Response from Property: Dear Guest,Thank you for your review.We are sorry that you felt the category of our hotel that regulates our facilities and services did not match your expectations. We will continue to work towards modifying this perception through our efforts and service-minded spirit.We are happy to know you found our hotel to be in a convenient location during your visit to Rabat.We hope to welcome you again in the future. Best regards,Guest Experience Department

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We regret that your recent stay fell short of your expectations. We value all feedback from our guests and we would appreciate more details to help us to improve our services.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Guest Experience Department

Response from Property: Dear Bouziane,Thank you for taking the time to share your feedback.We are deeply sorry to hear about the challenges you faced regarding the room booking procedure. Our policies are in place to ensure the safety and comfort of all our guests, though we understand that this can sometimes lead to inconvenience, particularly in late-night situations and separate check in yours around 7.30 pm and your wife's around 1.20 am. We regret any embarrassment or discomfort this caused you and your wife.Moreover, we apologize for the confusion over the room rates and assure you that it is never our intention to make our guests feel overcharged. Transparency in pricing is crucial for us, and we will review our communication to ensure our guests are fully informed about their options.We acknowledge your concerns about the quality of our accommodations and services. It's disappointing to learn that we fell short of the high standards we strive to uphold and that you did not feel your experience reflected the five-star rating of our hotel.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Guest Experience Department

Response from Property: Thank you for sharing your feedback with us. We're pleased to hear that you appreciated the good service and friendliness of our staff, as we strive to provide a welcoming and attentive experience for all our guests.We also acknowledge your comments regarding the rooms and facilities. We regret that they did not meet your expectations and appeared outdated. Your feedback is important to us, and we will take it into consideration as we plan for future refurbishments and upgrades to enhance the overall guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a stay that exceeds your expectations.Best regards,Guest Experience Department

Response from Property: Cher hôte,Merci pour la rédaction de ce commentaire à propos de notre hôtel.Nous regrettons sincèrement que certains aspects de votre séjour n'aient pas répondu à vos attentes. Notre équipe reste à votre disposition pour toute demande particulière concernant les équipements ou les services complémentaires.Nous tenons à souligner votre mention bienveillante envers nos collaborateurs, dont le dévouement constitue une priorité absolue. Leur expertise multilingue et leur connaissance approfondie des infrastructures hôtelières permettent d'enrichir chaque expérience.Ce serait un plaisir de vous recevoir à nouveau. Bien à vous,Guest Experience Department

Response from Property: Dear Guest, We greatly appreciate the time you took to share your feedback on your recent stay at our Hotel Borj Rabat - A Member Of Barceló Hotel Group. We strive to exceed our guests' expectations, and your feedback will help us achieve this. We sincerely regret that some aspects of your stay did not meet your expectations. Our team is always available on site to ensure your comfort and quickly address any concerns you may have regarding the quietness of your room. We are delighted that you enjoyed the cleanliness of our establishment as well as our panoramic rooftop pool, which offers stunning views of the Bouregreg Valley. We hope to have the opportunity to welcome you again for a more satisfying experience. Sincerely, Guest Experience Department

Response from Property: Thank you for sharing your feedback! We're glad to hear that you found our location safe and convenient for your stay. Also, we noticed that you mentioned that the rooms are old. Your feedback is very important to us and we will seriously consider it and improve it in future renovation plans to enhance our guests' stay experience. We look forward to serving you again in the near future and providing you with a more comfortable stay! Best regards, Guest Experience Department

Response from Property: Dear Guest,We greatly appreciate the time you have taken to share your appreciation of your recent stay at our hotel Hotel Rabat - A Member Of Barceló Hotel Group. We strive to exceed our guests' expectations and your feedback will help us in this effort.We are delighted that you enjoyed our location. However, we would have liked to know more about your mixed experience and remain at your disposal for any suggestions you may have to help us continue to improve your comfort and satisfaction.Thank you again for your kind appreciation of our hotel, we hope to have you back with us soon. Kind regardsNisrine Amazargou, Guest Experience Manager

Response from Property: 感謝您的反饋！我們很高興得知您對我們的酒店感到滿意，並且發現我們周圍的大型超市為您的入住帶來了便利。期待在不久的將來再次歡迎您，為您提供同樣愉快的入住體驗！祝好，Guest Experience Department

Response from Property: Beste Fatima,Hartelijk dank voor uw lovende beoordeling.Het doet ons buitengewoon veel plezier dat u opnieuw een uitstekend verblijf heeft gehad in Hotel Rabat.Wij zijn verheugd dat u zo tevreden bent over uw ervaring bij ons. Ons toegewijde team streeft er elke dag naar om al onze gasten een onvergetelijk verblijf te bezorgen in ons prachtige hotel aan de Bou Regreg rivier.Wij kijken ernaar uit u nogmaals als gast te mogen verwelkomen.Met vriendelijke groet,Guest Experience Department

Response from Property: 您好，感謝您選擇巴塞羅酒店集團成員拉巴特酒店並分享入住體驗。得知您對客房的寬敞空間感到滿意，我們倍感欣喜。酒店坐落在布賴格賴格河畔的地理位置，讓傍晚時分前往大西洋沿岸散步變得格外便捷，這正是我們引以為傲的獨特優勢。您對設施、清潔度和服務的全面認可，是對團隊專業精神的最佳褒獎。我們的工作人員始終致力於為客人提供恰到好處的服務，既能及時響應需求，又不會過度打擾私人時光。期待在您下次造訪摩洛哥首都時再次相聚。誠摯問候，Guest Experience Department