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Hotel Big Sur was the perfect place to stay in Puerto Natales. We stayed here the night before we took the bus to Torres del Paine, and the night we returned from the multi-day hike, prior to our flight back to Santiago. The hotel is a small boutique hotel with small hostel-style rooms with limited accessories, but the rooms are clean and comfortable and have everything you need to rest up before and after your hike. The rooms do not have a TV, but who needs to watch TV when they could be out exploring the town? The hotel will gladly store your luggage while you hike, just keep in mind that this is stored in an open area, consider bringing a chain lock for all your bags if that concerns you - we did not have any concerns that anyone would take our bags. The hotel serves a hearty breakfast, including eggs and sausages. It is a short 2-block walk to the bars and restaurants of Puerto Natales. Most importantly, the staff is incredibly kind and helpful, and the main proprietor speaks excellent English. I have rarely experienced such excellent service or kind generosity at finer hotels in the US or Europe. We will recommend Hotel Big Sur to all our friends who travel to Patagonia, truly an excellent experience.

We just completed a 4 night stay at this hotel. I made the reservation for our Junior Suite room back in July 2024 and booked directly on the hotel's website, expecting to at least get what I paid for. I don't even know where to start. Cons: All the negative reviews by other travelers are accurate. There is loud drilling and banging noise all day, from the construction they are doing. Room mix up - At check in, we were told since it was only 1 pm we would have to return in an hour as the room was not ready. Fair enough. When we returned, the reception gals said we could pick between two rooms on the 4th floor and gave us keys to check out the rooms. After checking out both rooms, we told them our decision. At that time they asked for our names again, and said that they had made a mistake! Our room was actually on the 2nd floor, and at the end of the narrow hall. The view from our room was obstructed and the noise from the construction was right next to our room. I requested a change in room but was told that they were all sold out. No kettle in the room for coffee (first hotel in all our travels in Chile to not provide that) Paint splatter on the floor in our room No water bottles. We asked and were given one refillable glass bottle. No safe deposit box in the room No tissues Only one hand towel provided in the bathroom. I asked for another one and hot the one in the picture - dirty brown spots. No bath mat. Mirror in the bathroom on the side of the wall making in totally useless, but a window in front of the sink overlooking the beds! Lots of truck, vehicular noise at night from road in front. No glasses/tumblers in the bathroom No body lotion Room cleaning- one day our room wasn't cleaned when we got back from our tour at 5pm. Front desk told us their maid had a picture from 6:30 am with a Do Not Disturb sign on our door. Sure we had it - from 6:30 -7 am. We took it off at 7 when we got back from breakfast. So they only checked once at 6:30 am and that's it. On our request, however, they did someone to clean our room that evening. Restaurant server charged for water bottle which we had with brought down with us from our room. They were charging by looking at us rather than on what they served us. Then ask us if want to add a tip! Which we did - ridiculous! The front desk staff never, ever greeted us when we walked into the hotel or walked past them in the morning. I had to use Google translate with them almost all the time. Their English was very limited. The only staff that gave us any attention was the gentleman server in the restaurant. He was great! Laundry order- got our room number wrong even though we had written it on our order form. They said they sent the laundry to another room and it got rejected, so they were waiting for us to call! Pro Great location and views. Easy walk to restaurants and main shopping. The hotel seems to be capitalizing on their view. Nothing more to offer. No hospitality or personal attention.

We stayed four nights and we were still wishing we could stay longer when we checked out. This place is gorgeous. The rooms, the bar/lounge, breakfast area and even the entry area are all exquisite. Rooms are huge. Our second floor room had a sunny large window seat perfect for relaxing with a book and/or drink. Breakfast included eggs (the omelette!!), yogurt, cheese, meat, fruit, and more. Every staff member was courteous and professional. We were treated so well through our stay! We had had difficulty finding a way to do the Fauna Trek but (special thanks here) Scarlett found us a guide who drove us and accompanied us (hike can only be done with a guide) for a very reasonable price. We recommend you stay at the hotel and include this hike. Then, spend a relaxing evening in the lounge! Finally, we enjoyed hearing about how Erkka and David brought this place to life. It’s an amazing story. Treat yourself to this place!

Good facilities and very helpful.

Popular hotel in town, full services, great breakfast and services, roof top bar, comfortable bed and pillows, no elevator but they help. In the heart of small town, they have tour from their website to book, can provide taxi service if need. Room is small, not easy to open a big luggage, shower is cute small, shampoo conditioner, body wash and hand wash in good quality, good value.

We had an excellent week long stay at The Veat! It is a family owned hotel that feels exactly like that when you are there. The owners Fernanda and Nicolas were very friendly and always accommodating to our needs. I even got to ride Nicolas' bike! My wife is a vegetarian and staying here made it so much easier. Breakfast and lunch were great but what stood out the most was the service. The staff composed of Alejandra, Martina and Javiera were always extra attentive and helpful! They even brought food to our room when we needed. Alejandra was incredibly patient and never got tired of my never ending questions and gave us amazing recommendations. Excellent location, good food and overall a great place to stay in Puerto Natales!

During our South America tour in November 2019, we stayed at Hotel Lady Florence Dixie for 3 nights. Small hotel in the middle of town, walking distance to the different attractions in Puerto Natales. Our room was in the second floor, quite roomy and clean. Breakfast was the usual spread in Chile/Argentina with bread, cake, yogurt and fruit. They did offer eggs cooked to your liking. Upon check-out, we were supposed to be picked up by the tour company for transfer to the bus station to cross the border to El Calafate, Argentina. However, nobody showed up, 10 minutes after the stated pickup time. The guy at the front desk called the tour company and they said they would investigate and call back, yet there was no call. Since the bus was leaving in 15 minutes, he suggested that we take a taxi. We did not have any CLP left but he said he would pay for the taxi and he did. We got in the bus with no time to spare. We were so grateful that the front desk person (sorry, we didn’t get his name) was so helpful, quick to make all the arrangements and even paid for our taxi. We were spared from all the hassle of missing the bus and having to reschedule the transfer in Argentina. THANK YOU Hotel Lady Florence Dixie!!!