"The hotel is located not far from the biggest mall in Palu. It is convenient to walk to the mall and back to the hotel. There is an Alfamidi (convenient store) across the hotel as well.
The room is big with decent amenities. But the water for shower is not always hot, it’s warm.
Breakfast menus are almost similar every day. The staff at the reception desk are kind, and helpful, and the staff helped me get my taxi driver at 4 a.m.
However, the staff at the breakfast room should be trained again. There are no spoon, fork, tissue, coffee, cream and sugar on each table if you sit outside. One of the staff threw his sandal to the cat when he saw it walking around the outside area of the restaurant which is rude. Another time, I put my book on one of the tables inside and I went to take other food but they cleaned my table and put my book on the chair which is disrespectful.
I hope the hotel fix this because I really like staying at SwissBel."
"Thank you lucky hotel, I have stayed here a few times and have many memories in this hotel. The place is clean, the receptionist is friendly and kind, always successful ✨"
"Fasilitas dan pelayanan sangat bagus dan ramah serta makanannya sangat enak, kalau berkunjung kepalu sangat baik jadi tujuan menginap dan bersantai bersama keluarga 👍"
"new hotel and looks fresh. my booking including breakfast but instead of a full meal breakfast , it was delivered to room with limited choices such as Nasi Goreng or Bubur. the reason given was low occupancy so the full serving kitchen was closed. I would suggest the booking system gives the option of with or without breakfast so at least I can manage my expectation.
wifi connection was very slow.
smart tv is not working when I logged in to my netflix account."
"One of the great hotels located in downtown Palu. Friendly bf kind staffers, and provide a good selection of breakfast. The hotel manager will come to each table and have a little chit chat with the costumer. The room is spacious and clean. The pool is nice and close to the gym on the 3rd floor. You can see the things around the hotel from the pool. From this hotel you can go anywhere around downtown Palu. The only drawback is the internet. There are times when the internet is down for like 15 minutes. However, I don’t mind staying in this hotel again in the future."
"When I checked in, the person in front of me took a long time to sort out/find a solution. I waited quite a while, even though there were other staff members who should have been able to help me.
The hotel interior seems to be heavily inherited; these days, the TVs are still manual. The chairs in the room are already unusable."
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9.0/10
Great
RRonald RamakersFor this low price, this hotel is the best deal you can find in Palu.
However, I don't understand why they don't charge around Rp 50,000 more, including breakfast.
There's a nice room with chairs and tables that wasn't used the entire week of my stay. A delicious breakfast could be served there.
When I leave my hotel in the morning, I can't find breakfast anywhere nearby. All the foodstalls don't open until the afternoon. So if you stay here for a few days, you'll really have a hard time finding breakfast.
Like everywhere else in Indonesia, this hotel doesn't have any information about tourist attractions.
Dear management, take a lesson from your neighbouring countries Malaysia, Singapore, and Thailand, as well as Bali. Almost all hotels there have brochures with information about tourist attractions and motor cycle and car rentals.
Indonesia has beautiful nature and many tourist attractions, but knowledge about tourism is completely lacking throughout the country, except for Bali.
Stop blaming the government for not investing in tourism; start with yourself.
In Thailand, locals collaborate to provide tourist attractions, transportation, and guides. Everyone benefits by offering food, drinks, souvenirs, and so on. But in Indonesia, no one seems to understand the importance of tourism.
It's a real shame, because by doing nothing, poverty remains widespread in this beautiful country.
GGuest UserJazz Hotel Palu just like green calming oasis in the center of the city, with nice pool area, restaurant also served decemt breakfast and delicious ala carte
We stayed here for biz trip and very satisfied
FFrederickDisappointed with the cleanliness of the hotel, recently found a cockroach in the room. Please pay more attention to the cleanliness of the room. And today the breakfast service was also disappointing because the restaurant staff did not allow take away food even though the breakfast quota was for 2 people and only one was used. Please pay more attention to the breakfast service for customers who are staying. Thank you.
KKongqi(Eddy Li)Facilities: Generally old, no sink, domestic business hotel specifications of about 100
Hygienic: Generally, there is a smell, especially the bathroom.
Environment: The environment is particularly beautiful
Service: Service is generally almost no one
WWUThe hotel does not have any supporting facilities, and it is still under maintenance. In addition to sleeping, this hotel basically has no supporting facilities, not even basic dining, although the hotel environment is general but the scenery is good.
RRabiyah MuinFront desk staff were welcoming and courteous, though there was a 15‑minute wait during peak time. Offering water or seating could help improve the experience.
GGuest UserChecked in today and had a pleasant first impression. The front desk staff were attentive and helpful during check-in. The room is clean, spacious, and well-maintained. Hope the rest of the stay continues to be this good!
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