"In order to take the children to the nearby school for an interview, stayed for one night, so there is not much demand for the hotel. The facilities in the room are general, the beds are put together, not very comfortable, the health is OK, the breakfast is too poor, the overall feeling is not acceptable for the holiday! The decoration at the front desk is ok, warm and elegant!"
"The location is great, the hotel does not have its own parking lot, but the underground parking lot of the big shopping center is opposite, 24 hours 12 pounds, very convenient. The hotel staff are very friendly, the kitchen master is also great, the ingredients are very fresh, we all go back to the hotel to order. Come back next time and stay here 😀"
"OK, quite satisfied, the service staff is very friendly, the difference between the standard room and the big bed room is very easy to make mistakes. I must pay attention to it. I made a mistake. The others helped me to change a family room. Fortunately, breakfast. general."
"We have been to this hotel before, but this time we saw a sign saying that swimming will incur £5 pp charge. I was gutted that I was not advised, as the receptionist said this new policy took place 2 weeks ago. BUT, when we went to the pool, the clerk told us that if you booked from a different provider (trip.com etc) you have a complimentary pass to the pool. If only we knew the first day. But really happy overall."
"The lodge is a great location if you are going to the racecourse. We arrived at around 1:30 as the first race was at 2:30 and was told that if we wanted to check in early we would have to pay a fee of £20. When the races often start at around 2-2:30 this seemed unreasonable. I had to come out of he racecourse between races to check
In. I’ve stayed at the Lingfield racecourse hotel and they checked us in 12:30 as our room was ready. Went for breakfast at around 7:50 and there was no menus out, the staff seemed totally disorganised. There was no instructions on how to order food. The continental “help yourself” was ok but had very little fruit options. They did have alpro soya and oat milk as milk alternatives. The room was clean and tidy but very basic. It did have a free standing fan which was good in the warm weather. The bad was big and comfortable. The shower was nice and had shower gel. The customer service let it down a little."
"Big disappointment, check in at around 5pm and found out there is no electricity. it only came back at around midnight, and again at around 8am in the next morning, they lost electricity again. I don't see any efforts from the staff to ease the problem. Phone signal was bad too adding fuel to fire."
"The overall experience of this hotel is very good, the process from check-in to check-out is very smooth. The service staff is kind and courteous, the room is clean and tidy, the facilities are complete and well maintained. The location is convenient and the surrounding life functions are also very convenient. The overall accommodation environment is comfortable and relaxing. It is a pleasant stay experience. I will have the opportunity to visit again in the future."
"On Sunday when I checked out on Sunday 6th July forget my phone ( Samsung Z Fold 4 in the room when I reached my destination I called the hotel and told them that I had forgotten my phone. The gentleman that I spoke to claimed that the phone was not there and I asked him to ask the housekeeper and he told me that there was no phone that was brought to the reception. I called on Monday and asked to speak to the manager and u was told that she is not in but promised that she will call me back. Today 8th I called the hotel there was no answer. I tried to track my phone on google and the location had been encrypted. And it shows that my phone was on on Sunday night at 1:14 am. I don’t understand how can the phone disappear in the room without trace. Kindly help me to get my phone back. I was on room 310. My contact is ***********."
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9.2/10
Great
NnaomizykExcept for the old-fashioned facilities in the room, everything else is good. The shower gel, shampoo, conditioner and body lotion provided by the hotel are all very good. The wine from the hotel winery is also delicious.
LlordylordyA large country golf course. The house is a bit old and the golf course is very original. It is a good choice for quiet people. Parking is convenient and it is also convenient to go to the supermarket to buy things.
CConnieSecond time coming here. The rooms were not as clean as first time round. Mostly the carpet and the bathroom being not so clean. But overall would stay again.
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