Read genuine traveler ratings & reviews to find your perfect stay.
Posted onMay 12, 2026
Guest UserThe location is excellent, right on the seafront, with a full sea view, at least in my room.
It's several stories high in a residential complex, starting on the 14th floor.
The finishing is decent, and there are decent household cleaning supplies.
Now for the bad news:
1. The superior room I stayed in seemed to have a decent size, but in reality, it was a narrow, long corridor and a tiny little room.
2. As of mid-May 2026, construction has begun right under my window. The noise from construction equipment is constant.
3. The hotel doesn't have parking!!!! Even though it's listed in the amenities (as usual... Georgia...).
The staff sends you to the university parking lot, which is extremely busy during the day and full at night. I was on a motorcycle, and of course I found a space. But for travelers traveling by car, it will be difficult. During the day, the parking lot is packed into several rows.
Would I come back to this hotel? 100% not.
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Price per night from:€56
Posted onSep 27, 2025|Standard Room with Sea View Non smoking
Guest UserWe were accommodated in a sea-view apartment on the 22nd floor. As mentioned earlier, the staff speaks Russian, they're very helpful, and they even offered to help us buy train tickets to Tbilisi! We didn't have meals, so we ate breakfast wherever we could, including downstairs. The staff was equally friendly and helpful. There's also a great cafe in the building next door.
The elevators are efficient, with three passenger elevators.
The room is spacious, with plenty of room to move around, as is the bathroom. The shower was on IVF, so after you'd thoroughly washed your hair, everyone else wouldn't get a chance, so we had to wait. Our bathroom door also had trouble opening (it kept hitting the floor), and the sink leaked. In the shower, unless you hold the shower head in your hand, it would pour down the glass onto the edge and the floor. But it wasn't a big deal, and we got used to it.
Towels were changed daily, and bed linens every three days. Mosquitoes sometimes fly onto the floor, so be aware.
The bathroom has a heated towel rail, which is convenient.
The balcony had room for two chairs, so you can sometimes sit there and drink wine.
The old town (ski lift) is just an hour's walk away. We walked along the embankment every day; it's very large and beautiful!
Near the hotel there are many currency exchange offices, shopping centers, fresh bread, shops, etc.
We are happy with our choice and recommend it.
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Price per night from:€41
Posted onFeb 28, 2024|Deluxe King Room-Non-Smoking
bellava
The hotel is located in the old town. The location is excellent!!
The rooms are relatively large and clean, the breakfast is normal, but monotonous, nothing has changed for 3 days, and cappuccino coffee is available for an additional fee...
The SPA and pool are terrible (I took the hotel only because of the SPA) VERY DISAPPOINTED!!
The pool is small and the water is cold, stuffy and unpleasant!!!
When we checked in, there were no towels, and when we asked they said only an hour later🤔
There were three of us and they brought everything for two!!! (towels, water, shampoo, slippers, etc.)
In general, the impression was not pleasant, for that kind of money you could have rented something more decent... I will never recommend it to my friends!!!
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Price per night from:€79
Posted onJan 13, 2026
Anonymous User
Отель действительно соответствует стоимости межсезонья, отдыхали в январе. В сезон не могу рекомендовать данное размещение, скорее удобный вариант для деловых коротких поездок.
Комната чистая, но уставшая. Кровать удобная, постельное чистое. Большой минус - запах канализации в туалете. Чайник есть в общей зоне, холодильника нет, только в столовой зоне персонала, нам разрешили оставлять там продукты.
Персонал дружелюбный, отзывчивый.
Уборка номера и смена полотенец по запросу.
Очень удобное расположение в старом городе, у порта, из окна видно море, везде ходили пешком.
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Price per night from:€23
Posted onMay 19, 2026|Standard Single Queen Room
Guest UserThe place is good and well-organized, with everything you need like a washing machine, iron, and a small kitchen. It's clean, but not the best. The location is excellent, close to restaurants, cafes, and tourist areas within walking distance.
The only issue I had was that after the apartment was cleaned, my pajamas went missing. I asked at the reception, and they said the cleaning staff wasn't there. Since check-out was early in the morning, I gave them my number to contact me if they found them. Honestly, this whole thing made me uneasy; if pajamas can be stolen, what about other belongings? I was a bit stressed and insisted on following up to see if there would be any action, but unfortunately, they didn't care at all and didn't take the matter seriously.
If you book here, make sure to keep an eye on your belongings and don't let anyone in to clean.
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Price per night from:€58
Posted onJan 11, 2026|Standard Twin Room
Guest UserWe stayed at the hotel in January 2026. The hotel has no radiators, heating only comes from the air conditioner. We were freezing at night (the air conditioner was set to 28 degrees). It was terribly cold and damp. However, the mattresses are high-quality, the linens are clean.
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Price per night from:€20
Posted onApr 22, 2024
geritch
Quite interesting place. It is a residential house where a whole 9th floor is located under the hotel. Sea in 2 minutes walk, also a nearby 24-hour supermarket, a large mall, a lot of restaurants. If you live in the rooms on the left side, you can see the sea, the west side.
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Price per night from:€22
Posted onFeb 26, 2026|Deluxe King Room-Deluxe King Room
Saumyaleo31
We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations.
The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise.
Here were the key concerns:
1. Language & Service Gaps
For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated.
2. Inedible Food on Day 1
On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property.
3. Repeated WiFi Failures
Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication.
4. Shower Head Burst - No QC?
The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional.
5. Breakfast Quality Below Standard
The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated.
6. Room Service Delays
Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify.
Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property.
For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.
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Price per night from:€178
Posted onNov 19, 2024
Aleksandr
This is not a 4* hotel. These are apartments in a residential complex. The room is normal with a balcony, new and quite clean. There is a mini kitchen and a washing machine. There was no drinking water or basic kitchen items (salt, dish sponge, detergent).
The location is good. Next to the sea, a park and a mall within walking distance. The airport is nearby
The breakfasts are modest. For some reason, everything that should be hot is cold. They cook in advance. The only tasty thing is tea.
This is a good 2* apart-hotel.
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Price per night from:€33
Posted onSep 14, 2025|Superior Double Room
DemirkaynakThe hotel was clean and the staff were friendly. The breakfast offered a good variety. Special thanks to Ms. Zehra at the front desk.
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Price per night from:€58