Read genuine traveler ratings & reviews to find your perfect stay.
Posted onJan 12, 2026
Guest User
The location is excellent, in the center of old Batumi. Cleanliness, daily cleaning, friendly and welcoming staff. Breakfasts are not very varied, but acceptable for this level of hotel. Disliked: the bed was uncomfortable to sleep in. The mattress was good, but there was no hair conditioner in the room. I had to ask the cleaning lady for one.
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Price per night from:SEK 898
Posted onNov 22, 2025
Tori M
A large room, pleasant toiletries, a comfortable mattress (though a bit short for someone 180 cm tall), plenty of pillows, heated floors in the bathroom, helpful reception staff, and an excellent breakfast. The room has a kettle and capsule coffee machine, along with Lavazza tea and capsules, including decaf. We checked in two hours early. Two swimming pools.
Still, due to the tiredness of the rooms, this is a 4-star hotel instead of a 5-star hotel. Cosmetic repairs are needed: wallpaper needs to be updated, the bathroom fixtures need to be replaced, the lamps (due to wiring issues), and the air conditioner needs to be cleaned and fixed so it doesn't leak into the closet. Some shelves in the closet need to be updated and the furniture needs to be dry-cleaned. The towels need to be more carefully monitored for wear. The rooms also have vinyl wallpaper, which can easily be cleaned from tea and coffee stains, but for some reason, cleaning seems to ignore this.
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Price per night from:SEK 1,499
Posted onMay 12, 2026
Guest UserThe location is excellent, right on the seafront, with a full sea view, at least in my room.
It's several stories high in a residential complex, starting on the 14th floor.
The finishing is decent, and there are decent household cleaning supplies.
Now for the bad news:
1. The superior room I stayed in seemed to have a decent size, but in reality, it was a narrow, long corridor and a tiny little room.
2. As of mid-May 2026, construction has begun right under my window. The noise from construction equipment is constant.
3. The hotel doesn't have parking!!!! Even though it's listed in the amenities (as usual... Georgia...).
The staff sends you to the university parking lot, which is extremely busy during the day and full at night. I was on a motorcycle, and of course I found a space. But for travelers traveling by car, it will be difficult. During the day, the parking lot is packed into several rows.
Would I come back to this hotel? 100% not.
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Price per night from:SEK 820
Posted onAug 17, 2025
NATAMIKI
The location is absolutely perfect, right in the heart of Old Batumi. Excellent value for money. The atmosphere is incredibly welcoming and homely; the moment you step inside, you instantly feel cared for and experience genuine hospitality. The owner personally greets guests, and at breakfast, complimentary homemade white and red wine is served, along with watermelons, melons, and khachapuri – there's always plenty of everything. You don't feel like you're staying in a hotel; rather, you feel like you're visiting friends. And breakfast on the terrace? That's a whole different story – better than any observation deck!
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Price per night from:SEK 963
Posted onFeb 28, 2024|Deluxe King Room-Non-Smoking
bellava
The hotel is located in the old town. The location is excellent!!
The rooms are relatively large and clean, the breakfast is normal, but monotonous, nothing has changed for 3 days, and cappuccino coffee is available for an additional fee...
The SPA and pool are terrible (I took the hotel only because of the SPA) VERY DISAPPOINTED!!
The pool is small and the water is cold, stuffy and unpleasant!!!
When we checked in, there were no towels, and when we asked they said only an hour later🤔
There were three of us and they brought everything for two!!! (towels, water, shampoo, slippers, etc.)
In general, the impression was not pleasant, for that kind of money you could have rented something more decent... I will never recommend it to my friends!!!
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Price per night from:SEK 936
Posted onMay 8, 2026
Guest UserMy wife and I stayed here from May 3rd to 8th, 2026. It's a good hotel with an excellent location. We had a room with a sea view, which was absolutely the best. The breakfasts were delicious. However, you have to specifically request toothbrushes, and sometimes they forget to bring them. Also, the exhaust fan downstairs makes a constant, loud humming noise.
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Price per night from:SEK 2,001
Posted onMay 19, 2026|Standard Single Queen Room
Guest UserThe place is good and well-organized, with everything you need like a washing machine, iron, and a small kitchen. It's clean, but not the best. The location is excellent, close to restaurants, cafes, and tourist areas within walking distance.
The only issue I had was that after the apartment was cleaned, my pajamas went missing. I asked at the reception, and they said the cleaning staff wasn't there. Since check-out was early in the morning, I gave them my number to contact me if they found them. Honestly, this whole thing made me uneasy; if pajamas can be stolen, what about other belongings? I was a bit stressed and insisted on following up to see if there would be any action, but unfortunately, they didn't care at all and didn't take the matter seriously.
If you book here, make sure to keep an eye on your belongings and don't let anyone in to clean.
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Price per night from:SEK 606
Posted onJul 3, 2026|One Bedroom Suite With Panoramic View
NIKITAVLWe had issues during check-in. We had booked a suite for a family of four – two adults and two children aged 7 and 12. Upon entering the room, we realized there were no beds for the children. The front desk promised to resolve the issue once, then twice, then three times, and by the fourth time, we had to get assertive. Eventually, sleeping arrangements were made for everyone, but it took us 7 hours of constant reminding. Overall, it's a great hotel with good breakfasts, a gym, and an indoor pool. The cleaning is good, and the staff is polite.
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Price per night from:SEK 1,426
Posted onFeb 26, 2026|Deluxe King Room-Deluxe King Room
Saumyaleo31
We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations.
The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise.
Here were the key concerns:
1. Language & Service Gaps
For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated.
2. Inedible Food on Day 1
On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property.
3. Repeated WiFi Failures
Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication.
4. Shower Head Burst - No QC?
The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional.
5. Breakfast Quality Below Standard
The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated.
6. Room Service Delays
Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify.
Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property.
For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.
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Price per night from:SEK 1,726
Posted onDec 8, 2025|Standard Double Room
Guest UserVery clean and delicious food
Love the location
I would like to stay again in this beautiful hotel
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Price per night from:SEK 785