Batumi Beach Hotels

Good hotel. Understanding location. Responsive staff. The main chip of the hotel, its wine cellar where the tasting takes place. The delicious wine in Batumi we have not drank. There is a beautiful veranda with a view to the city. Everything is very nice and comfortable. We will definitely come back again.

A large room, pleasant toiletries, a comfortable mattress (though a bit short for someone 180 cm tall), plenty of pillows, heated floors in the bathroom, helpful reception staff, and an excellent breakfast. The room has a kettle and capsule coffee machine, along with Lavazza tea and capsules, including decaf. We checked in two hours early. Two swimming pools. Still, due to the tiredness of the rooms, this is a 4-star hotel instead of a 5-star hotel. Cosmetic repairs are needed: wallpaper needs to be updated, the bathroom fixtures need to be replaced, the lamps (due to wiring issues), and the air conditioner needs to be cleaned and fixed so it doesn't leak into the closet. Some shelves in the closet need to be updated and the furniture needs to be dry-cleaned. The towels need to be more carefully monitored for wear. The rooms also have vinyl wallpaper, which can easily be cleaned from tea and coffee stains, but for some reason, cleaning seems to ignore this.

The guest house is quiet, comfortable. Excellent location, next to all the main attractions, sea, cafes, shops, currency exchangers.

I recently stayed at this hotel and was absolutely delighted! From the moment I stepped in, I felt well taken care of. I was greeted with a warm smile at reception, check-in was quick, and they even upgraded my room and gave me tips on the most atmospheric cafes and interesting attractions nearby. The staff are incredibly attentive and responsive – if you have a question, they'll immediately provide detailed information and assistance. The hotel's interior is meticulously designed: stylish details, a pleasant color scheme, and a cozy atmosphere. The exterior is equally impressive: the building looks elegant and blends harmoniously with the city landscape. The hotel also has its own parking. The location is simply excellent: within walking distance to major attractions, shops, and restaurants. Interactions with the staff left a truly pleasant impression – everyone was friendly, patient, and genuinely eager to help. You don't just feel like a guest, but a valued visitor. I will definitely return here again and happily recommend this hotel to my friends!

Quite interesting place. It is a residential house where a whole 9th floor is located under the hotel. Sea in 2 minutes walk, also a nearby 24-hour supermarket, a large mall, a lot of restaurants. If you live in the rooms on the left side, you can see the sea, the west side.

Good value for money! The boss is charming and amiable... The hotel is in a good location, the disadvantage is that the facilities are too old...

Overall expectations

We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations. The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise. Here were the key concerns: 1. Language & Service Gaps For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated. 2. Inedible Food on Day 1 On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property. 3. Repeated WiFi Failures Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication. 4. Shower Head Burst - No QC? The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional. 5. Breakfast Quality Below Standard The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated. 6. Room Service Delays Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify. Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property. For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.