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Our stay in Montego Bay for half a month was really amazing and worth every penny. The staff are very friendly, kind, polite and helpful, which expresses our gratitude to us and we generously recommend it to the staff. Some of our favorite things are the cold wet towels on the beach, the fruit kebabs on the beach, and the staff came to clean our sunglasses on the beach. We also appreciated that the bed was rejected and the room was straightened at night. Turndown food accompanied by turndown is also very good. Compared to other beaches and escape bay beaches in the area, the beach is very clean. The breakfast buffet is very good. The food and drinks were very well prepared. This was the best holiday we have ever had.

I’m a traveling fitness instructor with FitBodies, and this was my third time at the Jewel Grande. There is a reason I keep coming back!! The food is amazing. The views are stunning. The locations to teach yoga classes in are second-to-none! The accommodations/facility are constantly being monitored & upgraded (ie: repairing from the last big storm - a lot of work but there is almost zero service disruptions - very impressive!!) But mostly: The staff are like family. 😊 This year I took my husband and three kids, and not only did they enjoy the all-inclusive experience, but they felt like belonged there. My 11-year old son couldn’t get enough of his time with the water-sport guys on the beach: Dean, ‘CT’, Claude… he couldn’t wait to get up each day and hang with them. Our two teen daughters could walk around 💯 unafraid because not only is the resort completely safe: but it feels like you’ve got a dozen family members watching out for them at any given time! I had a birthday while there and not only did I get a song & a piece of amazing cake, but all that day & the next staff asked how my day had been. :) Special shout-outs to Kevin in recreation, Orlando at orchids, Aubrey at waves, Gary at the lobby bar (my son got his epic vacation nickname from him), Krisaine at LeBouchon, Kimberly from the spa for an epic massage, Shadae at Moonstone, and all the front desk staff and servers on the beach and in the restaurants & workers at the spa… … I could honestly just name names the whole review - no one the entire week made us feel like a nuisance, a hassle or ‘too much’… which is amazing for a family of 5. Definitely visit the Jewel Grande with your family - you won’t regret it. We can’t wait to go back and hang with our friends again as soon as possible!

We rented the banquet hall for our mothers 80th birthday. From beginning to end EVERYTHING was superb. The event manager Marsha was friendly, easy to communicate with and extremely responsive to all our needs she helped with every detail although we were planning the event from overseas! We continued to be be thrilled when we arrived! The space was beautiful and set up was seamless! The food was excellent we received multiple compliments regarding how good the food was from both our foreigner and local guests. Janet and Shane were wonderful! Top notch crew all around thank you Marsha and team for making the evening so special. I highly recommend!!!

My self respect dropped a few notches after staying at this hotel. This place is garbage! There were a large number of issues. I only gave it one star because there was no option to give it zero stars. Firstly, when we arrived, the hotel told us that ******* had not sent over our reservation that we made three days prior. They sent us away bag and baggage into Montego Bay with nowhere to go. I reached out to *******, who reached out to the hotel to confirm our reservation and we returned and checked in. we checked in because we had nowhere else to go. The following are just some of the issues that we have with the hotel. Electrical outlets didn’t work, wiring was sketchy, the toilet didn’t flush, the TV had no reception, there was no laundry service as indicated in the hotel services online. We asked and we told that there was no laundry service that day because they dry the clothes and it was raining. The bathroom door didn’t lock and it fell open when you tried to close it zero privacy for taking a shower or using the toilet . there was a gaping hole in the balcony door where the handle used to be. Air conditioner was either on or off (so you were either freezing or roasting). The ceiling fan didn’t work. There were no light fixtures, just bulbs sticking out of the wall. There is no smoke detector it was pulled out of the ceiling and you can see the wires (see picture) There were multiple light switches. We had no idea what they were for because they didn’t seem to do anything. There was an ironing board, but no iron. Housekeeping came and handed my husband a random brown tray and said it belong to the room. She laid it on the fridge, and we realized later that the reason that it was there is because there was a leak around the bulb in the ceiling and it was dripping down into the fridge where by the way, we are unknowingly charging our phones. In summary, I do not recommend this place I recommend that you stay as far away from possible. I don’t know who are these 10 out of 10 ratings on other sites and I’m pretty sure that it must be staff or the owners..