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Close to the train station, from the train station gate, first find McDonald's, then go up the McDonald's uphill, and soon there is a winding road on the right to see the hotel LOGO, we just started to go over, dragging the luggage uphill really tired The hotel is on the McDonald's side, up the right hand side up,

We chose this because it is near the station, and it is only about 100 m away down a side street, so not noisy. It appears to be quite an old hotel with rooms around a 5-storey high light-well. Our room was large with a large bathroom (but only shower not bath). There was only one usable power point as the others required a swiss-style plug not the continental type which works nearly everywhere else in Europe. Breakfast was buffet-style but rather basic, certainly the least attractive one we had of 6 hotels in 3 countries on this trip. But we had a few problems. The reception is on the 1st floor, and there is a lift which goes from the ground level, but the door to it seemed permanently locked, so you have to carry your luggage up a longish flight of starts to reach reception and the lift. When we arrived the receptionist could not find our reservation - thought it was made online directly with the hotel. It turned out that the confirmations are not automatically generated as one might assume, but have a human in the chain. And that human had entered it for the wrong date. After a 10-minute delay they found our booking and fortunately still had a room for us. They admitted that it had been entirely their mistake. I think most hotels would have given us an upgrade or a discount to compensate for this error - but not here. Then when checking out the bill was too large. First they had charged us for breakfasts even though our booking said they were included. After some delay and argument they rather grudgingly made out a new bill. Then we found the new bill included the city tax as an extra, even though the original booking said very clearly that ALL taxes were included. It took about 20 minutes of argument, including a phone call to some manager, to get that resolved in our favour. Whey the wanted all that aggravation just to save a couple of francs I've no idea. We shall now never use that hotel again. The staff clearly need much better training and they need to ensure that if some taxes are not included then all confirmations state that clearly.

Very good location with metro next door. The room, while quirky, was claustrophobic as you couldn't swing a cat in it. Thankfully, we didn't come to Lausanne to spend our time in a hotel room! Check-in and check-out staff were very friendly as was the chap from Andalusia on the rooftop bar. We didn't bother with the 15 euro per person breakfast and got coffee/pastries from the nearby Migros for a fraction of the price. Appeals much more to a younger crowd (my wife and I are in our 40s but are still young at heart). All told, not bad value for money but I would probably stay in a more traditional establishment next time.

The hotel is located in the centre of Lausanne, within walking distance of the train station and the Lausanne Cathedral. The hotel has a European feel. Although the facilities are relatively old, the rooms are large and clean, and the balcony can see the city and lake views. Room service is attentive. If the waist is not good, you can also add wooden boards, which is also suitable for bringing children and children.

The location of the hotel is good and it is near to the center and the shopping areas. The atmosphere is very familiar cozy, on the ground floor there are lounge areas and meeting rooms to relax and meet with friends and family but also for business meetings. The room was not very spacious but good enough for a short stay and in general, it is a quiet hotel. The breakfast was good with a decent variety of products and the staff was kind. The only downside of our experience was that the housekeeping did not offer a good service. We stayed 3 nights, after the first night they did the turndown service properly but after the second night they didn't do it anymore. Actually, when we came back to the hotel after spending the whole day out, we found some cleaning products all over the shower and the toilet as you can see in the pictures. I went to the reception and told this to a very young lady but she didn't apologize and took it like it was a normal event. Instead, she just explained that there was an inconvenience with the housekeeping staff that couldn't finish their work but she didn't offer to clean the room. I would come back to the hotel but the housekeeping service should be improved.

A perfectly fine hotel with a hotel staff that spoke English well. We had a good stay and for the price it was amazing with the metro really close. The stay even included a public travel pass for going to and from the downtown city. The hotel is a bit special in that it actually is a patient hotel with people staying with newborns and people being in the hospital. So we were s bit in doubt of how that worked and if we even welcome. But we stayed there for 2 nights and had a great time the vibe is just a bit odd and we felt out of place. The breakfast included gluten-free options and was great. The hotel has a fine restaurant that was adequate and at a good price. The restaurant staff didn't speak much English so with a bit of help and Google translate it went fine and with a little knowledge of French it will go fine. Was a bit weird that even when they knew we mostly spoke English and German then those waiters didn't serve us but only the once that knew other languages. We had an amazing stay in Lausanne but felt a bit out of place.

The hotel and staff were brilliant. It truly exceeded my expectations. The room was lovely, pillows great ( I asked for synthetic ones) and the bed was comfortable and firm. The bathroom was lovely too. I had a huge panic after dropping my wallet in a taxi. But Sarah, one of the hotel team, was incredible. She was calm and helped me through my panic. She rang around and advised me what to do. I followed her advice and - miraculously - I found the taxi driver and my wallet. It would never have been possible without Sarah's help. Her colleague (Alf?) was also great. He was really friendly - and funny - and helpful. Nothing was a problem. The gym is a wonderful bonus and I had a good workout. I really do recommend this hotel. The location is also only 5-10 mins walk to a metro station. Thank you for my lovely stay!

A lovely hotel, situated conveniently just 5 min walk away from the lake and a bus stop into the city center - hotel provides free transportation ticket! Rooms are updated and clean. Staff is super friendly all you need is ask. We asked for extra pillows, boom extra pillows in the room :-) Breakfast is simply, but plentiful. Have stayed before and will stay again.

This is such a nice luxurious hotel, and our family has been enjoying staying in it on multiple occasions since 2016. Everything is impeccable: room decor, luxury toiletries, comfortable and quiet rooms, daily housekeeping, and excellent service from all staff members. The hotel is located right by the metro stop, which makes it very convenient, and only 10 minutes walk from the lake. We stayed in the executive room which is spacious, has plenty of storage, nice modern bathroom, a balcony, mini fridge, desk, large TV,  safe, and an armchair with a coffee table - everything we needed during our 3-week stay. I can't speak of the hotel high enough and would happily recommend it to anyone. Thank you, team Carlton.